Reviewing 2020 – our top blog posts from last year

Reviewing 2020 – our top blog posts from last year

Published on: January 05, 2021
Author: Pauline Ashenden - Demand Generation Manager

As we move forward into 2021, now is the perfect time to review the past year, with all its disruption and challenges.

We’ve chosen 8 of the top articles from our own and our parent company Enghouse Interactive’s blog to illustrate the trends and opportunities that 2020 brought, from home working to self-service and collaboration. Read the full blog post here on the Enghouse Interactive blog.

Tags: contact centre, remote working, collaboration, VoC
Categories: Trends & Markets

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