customer sure

FEBRUARY 1, 2023

Part of the Atlanta Group of insurance brands, which includes Swinton, Marmalade’s approach has picked up recognition and resulted in them being named a finalist in several industry awards, most recently as highly-commended finalists in the UK Customer Service Excellence Awards.

Insurance 62

Insurance NPS Feedback Net Promoter Score 62

Daniel Group

FEBRUARY 1, 2023

Second are those readers whose companies have a program but may be thinking about ways to bring new life to the effort. Providing customers with excellent customer experiences is increasingly becoming a “must-have.” Second, B2B customer expectations are changing, driven by personal consumer experiences.

B2B 59

B2B White Paper Innovation Measurement 59

CX University

FEBRUARY 1, 2023

If you are already acquainted with the importance of the Net Promoter Score (NPS), you will know that it is a strong indicator of customer loyalty and satisfaction. Their responses fall into three categories: Promoters respond with a score of 9 or 10 and can be viewed as loyal and enthusiastic customers. Great customer experience.

NPS 59

NPS Net Promoter Score 2022 Entertainment 59

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