February, 2022

Remove customer-success-omnichannel
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Outsourcing Companies Lead the Way with Omnichannel Customer Support

Helpware

There is no doubt that customer support is integral to business success. However, providing quality customer support can be expensive and time-consuming especially when it needs to be performed across numerous channels. This is where outsourcing companies that specialize in omnichannel customer support come in.

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The Leading Call Center Technologies to Watch For in 2022

TechSee

In the last few years, call centers have experienced an awakening with pandemic-driven remote work models, increased demand for service, and rising awareness of the benefits of delivering a good customer experience. Learn how TechSee’s helped Achmea improve their core KPIs and enhance customer satisfaction . Data Analytics.

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5 Winning Customer Service Improvement Strategies For 2022

Comm100

Does your customer service team have big plans for 2022? With the turbulence of the pandemic now settling down, there’s no excuse not to begin implementing strategies to improve your customer service and support operations. Be everywhere your customers need you with omnichannel . But where to begin?

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Hat-Trick in the Bag: SurveySparrow Wins G2’s Fastest Growing Product Award for 2022!

SurveySparrow

SurveySparrow is an omnichannel experience management platform that helps businesses, of all sizes, refine the journey of their customers and employees from end to end. Data is one of the most precious assets of a company, and we want to help companies act on that data to make their customers and employees’ lives better.

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Mastering Omnichannel CX: A Success Guide

Companies with strong omnichannel strategies retain 56% more customers than those without them. Read this guide to learn what omnichannel customer service is, if it’s right for your organization, and how to make it successful so you can get a (very large) step ahead of your competitors.

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Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence

CSM Magazine

Calabrio, the customer experience intelligence company, today announced its new coaching solution for agent performance management, Calabrio Performance Coaching. These challenges have been coupled with customer interactions being more taxing than ever.

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PCI Pal Announces New Global Partnership With Voicefoundry, a TTEC Digital Company

CSM Magazine

PCI Pal , the global provider of cloud-based secure payment solutions – today announced a partnership with Customer Experience as a Service specialist and Amazon Connect expert, VoiceFoundry – a TTEC Digital company. . This includes PCI Pal’s multi award-winning suite of secure omnichannel payment solutions.”.