Sat.Apr 30, 2022 - Fri.May 06, 2022

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What are the best Customer Success YouTube channels? Start with our top five.

ChurnZero

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

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5 Ways Product-Led Growth Will Help You Generate Expansion Revenue

Gainsight

Snagging one-time customers and walking away won’t cut it if you want your Product team to grow. Expansion revenue is money that your company generates from your current customer base. Some common examples include any revenue you earn from upselling, cross-selling, and securing upgrades from existing customers. Wondering how?

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NRR, CRO, VIP & What It All Means To Me: How As A CSM You Can Drive Revenue Expansion And Why It Matters

Gainsight

Congratulations, you just embarked on your next endeavor as a newly minted Customer Success Manager (CSM) at a B2B SaaS company… Now what? How Should You Measure Customer Success? As VPA defines , NRR measures how good your company is at retaining and growing revenue from existing customers.

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5 Customer Onboarding Metrics to use for your SaaS business.

CustomerSuccessBox

After subscribing, you need to track how things are going with the customer. For that, you need to know about the key Customer Onboarding metrics to track. In order to measure the onboarding efforts, there is a need for customer onboarding metrics. 5 Customer Onboarding Metrics to track.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success.

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May Atlas Highlights

Lithium

Don't forget to subscribe to this Khoros Customer Blog to stay up to date on the latest from Khoros. Is your brand using Khoros technology to deliver world-class digital customer experiences with strategies and results that others can learn from? Share your stories and successes with the third annual Khoros Kudos Awards!

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Essential Considerations For Your First Customer Scorecard

Gainsight

You think everything is going great, the customer is always so kind and enthusiastic on the phone. Customers can’t offer their honest feedback in the moment, often because they don’t know how much value your product is delivering. That’s why we suggest health scorecards to all our customers. Customer value.

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The 2023 Customer Experience Management Value Index

Verint is named an Exemplary Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of CX tools developed for disparate use cases, metrics, and processes, Verint ranked as Exemplary through thorough analysis of product and customer experience in the Index.

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Should Customer Marketing Align with Customer Success?

With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Customer Success teams actively track KPIs and metrics that directly align with customer marketing outcomes. How marketing to customers generates revenue.

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How to Leverage Quality Management to Transform the Customer Experience

Determining behaviors that are critical to successful customer experiences, and then coaching agents to exceed that standard on every customer interaction, is the key to running a great contact center.

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Make Your Customer Experience As Great As Your Products

When it comes to Voice of the Customer (VOC) programs, B2B organizations are often behind the curve, adopting best practices and innovations more slowly than B2C companies. The result: they achieved a 24-point boost in customer loyalty in just 12 months. The result: they achieved a 24-point boost in customer loyalty in just 12 months.

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Leadership Panel: Lessons Learnt from a Global Support Community

Speaker: Panel hosted by Adrian Speyer, Head of Community, Vanilla Forums

How do you encourage your customers to help others? What are the key metrics to measure? They are ready to share the trials and triumphs, and everything in between, on the road to a successful community. How to establish a successful ambassador program. Are you struggling to support your global community?

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.