Lumoa

JANUARY 19, 2023

Understanding customers is a key step to success, and organizations do it best when they have a customer experience department in place. This department is tasked with analyzing customer feedback and data and disseminating its findings to improve the organization’s processes, products, and services.

Customer Experience 94

Customer Experience Net Promoter Score Metrics NPS 94

SurveySparrow

JANUARY 17, 2023

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company. Conversations are vital in helping businesses identify customer needs and preferences, as well as tailor their offerings accordingly.

Insights 52

Insights User Experience Feedback Brands 52

SurveySparrow

JANUARY 17, 2023

Starting conversations is essential for any business seeking to gain insights into their customers, as it allows them to understand how they think, feel, and interact with the company. Conversations are vital in helping businesses identify customer needs and preferences, as well as tailor their offerings accordingly.

Insights 52

Insights User Experience Feedback Brands 52

BirdEye

JANUARY 19, 2023

It’s an active process used by companies to identify and analyze conversations about their brand that are taking place on social media platforms to better understand customer sentiment and interests. For example, let’s say you run an auto shop and a customer tags your company in a post asking about available appointment times.

Social Media 98

Social Media Brands Information Feedback 98

Speaker: Paul Weald, Contact Center Innovator

No matter what industry you're in - healthcare, customer service, sales, and more - it’s easier than you think to reduce wait times, monitor sentiment, and provide enhanced self-service options for all of your users. This means that you can achieve a more consistent and engaging customer experience while reducing sources of friction.

Innovation

Retently

JANUARY 19, 2023

After all, it means that a company has identified its business niche, has found a profitable market, and has a product that is well-liked by customers – the true Promoters. Another reason why product-market fit is essential is that it helps to create a loyal customer base. Product-market fit (PMF) doesn’t happen overnight.

Measurement 158

Measurement Marketing 2007 Competitive Advantage 158

Kustomer

JANUARY 19, 2023

In this episode of the Customer Service Secrets podcast , Gabe Larsen is joined by Steven Maskell , Vice President of Customer Experience at Zones , to discuss how to use customer experience data analytics to create a personalized, data-driven customer experience.

Customer Journey 98

Customer Journey Customer Experience Customer Service Advertising 98