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Be Passionate About Your Customers and They Will Never Leave – CX Lessons by Ms. Shweta Jha, Quality and Customer Experience Manager, Ferns N Petals

Customer Guru

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously.

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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

I’ve followed the American Customer Satisfaction Institute (ACSI) results since I started Beyond Philosophy in 2002. When you consider all the resources organizations and individuals have put into customer experience and the voice of the customer, I wonder… was it worth it? Guess what? So, how can this be?

2010 88
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7 Signs of Decline for the CX Movement in 2015

Beyond Philosophy

I am pleased to have helped, in some way, to shape a new industry with our books, research and client work since 2002. I don’t want to see Customer Experience go the same way as CRM. Let’s make sure we work together to avoid them for the benefit of the Customer. Customers deserve better.

2015 122
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Why DealerRater reviews are important for your automotive business

BirdEye

As one of the most popular review sites in the industry, they boast a 34 million-per-month consumer exposure with about 7 million consumer reviews from 2002 to 2022. The post Why DealerRater reviews are important for your automotive business appeared first on Birdeye Customer Experience Management.

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The Case for a Single Customer Experience Platform

Ecrion

This is definitely Customer Communication Management and creating the service contract is Document Automation. Employ a 360-degree view of customer interactions. Customer Experience Management. Customer Experience Management software adds to CCM, and empowers an enterprise to: Map their customer journeys.

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11 Companies That Outsource Sales and Why Should You Too

Magellan Solutions

Some of their outsourced services include sales, customer support, and customer experience management. It was founded in 2002 in California, where its headquarters are located to this day. Like Hubspot, LinkedIn outsources companies that specialize in customer support, as well.

Sales 52
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COPC Inc. Announces Virtualization of Consulting, Training, Certification and VMO Services

COPC

Vendor Management Organization Services. has been advising VMOs since 2002, helping clients maximize the value they gain from their outsourced service providers (OSPs). s virtualized VMO services provides clients with greater agility in managing OSPs, reducing lead time and delays on critical projects and implementations.