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As Consumers Tighten Wallets, Marketers Can Tighten Customer Relationships

Optimove

With inflation continuing to run at 40-year high levels, consumers are more careful about getting the most out of their dwindling purchasing power. Any consumers with variable interest rate debt, such as a home equity line, have seen their monthly payments increase in line with the rising interest rates. Less confidence, less spending.

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Forrester’s Digital Go-To-Market Review: Consumer Electronics Edition

Forrester's Customer Insights

Our latest update to our Digital Go-To-Market Review series for brands looks at the consumer electronics sector. Electronics store sales peaked in 2007, and since then, an ever-growing proportion of consumer electronics sales has moved online.*

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Effective Tips for Powerful Insurance Social Media Marketing

ReviewTrackers

According to an IBM survey , only 43 percent of consumers trust the insurance industry. The lack of trust in insurance providers has remained above 50 percent since 2007. Consumers are looking for insurance providers not only to sell them a policy, but also to educate them on ways to protect their assets and most valuable possessions.

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Premier BPO Receives Two Prestigious Awards At SOCAP Impact Awards Gala

CSM Magazine

Outsourcing firm receives recognition from the Society of Consumer Affairs Professionals. based outsourcing and co-sourcing provider, is thrilled to announce its recognition at the Society of Consumer Affairs Professionals (SOCAP) Impact Awards Gala. Premier BPO, a U.S.-based

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6 tips for effective restaurant reputation management

BirdEye

Did you know that in the last twelve months, an impressive 73% of consumers searched online for local restaurants? For instance, if you leave a negative Google review from 2007 unanswered, your customers may perceive you as clueless or careless. This statistic shows that your customers are looking for you online.

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Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

3 Ways to Better Support Customer Reviews by Nichole Devolites (CMSWire) Back in 2007, Google first introduced the business rating system in the US to allow businesses to post on their business page. At first, this rating system was seen as an opportunity to reach more potential customers while promoting businesses in new ways.

2023 64
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Health care mergers and acquisitions: Why patients and employees should come first

Alida

In 2013, the average M&A deal was valued at $224 million —a significant jump from 2007’s $42 million. The reality, however, is that mergers don’t necessarily improve patient care or lower costs for consumers. The reality is that mergers don’t necessarily improve patient care or lower costs for consumers. Conclusion.

2013 138