article thumbnail

A History of Customer Support Technology

Team Support

1980s-1990s: The Dawn of CRM Software The next two decades saw the adoption of computerized systems for customer support. Companies started using customer relationship management (CRM) software to manage customer information and interactions.

article thumbnail

The CX Champions Who Deserve More Than Just A Prize- Feb ‘19

CloudCherry

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: Nate Brown. Quoting the nominator-.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The CX Champions Who Deserve More Than Just A Prize- Feb ‘19

CloudCherry

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator . Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. Our top 3 winners are: . Nate Brown . Quoting the nominator-.

article thumbnail

Stirling Electrical Transforms with BigChange Mobile Working Tech

CSM Magazine

“In our first decade we were entirely paper based, however, in 2007, after ten years’ of business we made, what was at the time, a significant investment in field service software from America. “We also started using standalone vehicle tracking and navigation equipment at about the same time.

2007 52
article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

article thumbnail

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.

article thumbnail

Top 30 SaaS Companies in the US

SmartKarrot

Founded in: 2007. They help improve customer relationship management (CRM) by providing smooth communication between both sides. Founded in: 2007. DropBox is a file-sharing service that utilizes cloud computing technology. The platform also offers a unique advantage with its LAN sync. Fresh Service. Conclusion.

2006 10