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Four Technologies Reshaping the Customer Experience

Wootric

Consider the realities: as recently as even 2007 the modern smartphone didn’t exist, AI was still a science fiction notion, and the idea of self-driving cars wasn’t on the general public’s radar. Machine learning is also being used to improve the customer experience by automatically analyzing customer feedback.

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Enterprise-Rent-a-Car: How to turn a ‘promoter’ into a ‘detractor’ in 1,2,3!

ijgolding

The company was named ninth on Business Week’s top 25 companies customer service list in 2007. It was therefore no surprise that when I myself became a customer of my local Enterprise branch in Chester, North West England, I was very pleased with the Customer Journey I experienced.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He is an international speaker, author of a bestseller, and has received the “Lifetime Achievement Award for contribution to Business” at Gartner’s Annual Summit in 2007. Ingrid Lindberg – Keynote Speaker, CXO, Founder, and CEO of Chief Customer. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

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