Bridging Silos for Collaboration and CX Success: Rule 9
CX University
APRIL 29, 2025
AIG reflected organizational design flaws during the 2008 financial crisis when its derivatives trading division issued credit without oversight from its risk management teams. A framed picture of a wedding speech in 2008 Bridging Silos through Top-5 Things Peter Drucker observed that companies pay lip service to people talent.
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