Customer Bliss

AUGUST 3, 2017

There’s been tons of research on the connection between emotions and customer experience/marketing, including this work from Northwestern in 2008. Harvard Business Review even has this headline from last year: “An Emotional Connection Matters More Than Customer Satisfaction.”

Customer Experience 236

Customer Experience 2008 2017 2016 236

ShepHyken

APRIL 14, 2020

They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. During this time, organization leaders must seize the opportunity to connect with their employees and their customer base in an authentic and empathetic way.

2008 120

2008 Communication Connections Loyalty 120

CSM Magazine

JUNE 7, 2023

“At Makepositive we have built a strong team specialising in the telecommunications industry, and we are excited to be working with Quickline who are at the forefront of rolling out high speed and reliable connectivity to homes and businesses,” said Sam Joyce, Communications & High-Tech Commercial Director at makepositive.

Wireless 52

Wireless Telecommunications Customer Service 2008 52

Customer Bliss

JULY 18, 2017

Brian Lillie joined Equinix in August 2008 and has been focused on building business value through strategic and innovative product development and information technology initiatives. CCO connects, guides, provides resources … but doesn’t micro-manage as they figure it all out and its importance. That’s this episode.

Chief Customer Officer 131

Chief Customer Officer Information 2008 Customer Care 131

Experience Investigators by 360Connext

JULY 20, 2015

This broken connection can only lead to a huge mess – from derailing the journey of possible clients to attracting applicants you never meant to target. There is no case for your 2008 case study. Your site must honestly and respectably reflect your culture without fail.

Online Experience 235

Online Experience 2008 Social Media Consulting 235

ShepHyken

NOVEMBER 29, 2016

In 2008, Nate and his business partner recognized an opportunity in the outsourced customer service space for a company that prioritized exceptional customer service above anything else. .” – Nate Spears. How can I provide a personal emotional connection with my customers? What questions will this episode answer?

Exceptional Customer Service 125

Exceptional Customer Service 2008 Banking Customer Service 125

Team Support

JANUARY 9, 2024

Once the platform opened its doors to a broader audience, businesses recognized the opportunity to connect with a large and diverse user base. Fun fact: TeamSupport was founded in 2008! Facebook introduced Pages for businesses in November 2007, providing a dedicated space for companies to create a presence on the platform.

Technology 59

Technology Call Center Social Media 2007 59

CSM Magazine

OCTOBER 20, 2020

The firm is helping customers including Cazoo , Direct Line Group’s Green Flag business and South East Water , to boost their customer service using Amazon Connect. The full roster of clients also includes ECS’s flagship Amazon Connect deployments at RBS, which began in 2018.

2020 52

2020 Net Promoter Score Engagement 2008 52

CSM Magazine

APRIL 19, 2023

makepositive , which provides specialist Salesforce consulting and implementation services since 2008, achieved ‘Leader’ status in the ‘Implementation Services for Core Cloud’, ‘Implementation Services for Marketing Automation’ and ‘Managed Application Services’ quadrants.

2008 52

2008 Consulting 2023 Innovation 52

Brandwatch CX

FEBRUARY 23, 2024

4/ Identify Advocates and Thought Leaders Possibly the biggest benefit of monitoring social media is fostering strong connections with brand champions and those who are most influential in the industry. Example : As early as 2008, networking giant Cisco has been using social media to launch products.

B2B 59

B2B Brands Social Media Wireless 59

Brandwatch CX

FEBRUARY 23, 2024

4/ Identify Advocates and Thought Leaders Possibly the biggest benefit of monitoring social media is fostering strong connections with brand champions and those who are most influential in the industry. Example : As early as 2008, networking giant Cisco has been using social media to launch products.

B2B 52

B2B Brands Social Media Wireless 52

CX University

SEPTEMBER 18, 2018

In response to the financial crisis in 2008, CEO made a simple but compelling contract with employees. Read the Mayo Clinic Case Study > DTE Energy. DTE stumbled on a fundamental recipe for employee engagement almost completely by accident. What is the repeating pattern that binds these successes together?

Engagement 211

Engagement 2005 Competitive Advantage 2009 211

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Malicious actors online are a constant threat to grid operations.

2008 52

2008 Document Government 2024 52

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. You can connect with him on LinkedIn as well. In addition to working at the Smithsonian Samir dances with Jonah Bokaer and Erica Rebollar, with whom he performs modern & contemporary dance.

Chief Customer Officer 0

Chief Customer Officer 2008 Books Presentation 0

ClearAction

JUNE 25, 2023

After 15 years of heavy investment in customer experience technologies (since the 2008 global economic downturn), less than 25% of companies are mobilizing, scaling, or embedding customer experience into their ways of doing business. It’s a CXM system connected with business results. Is that acceptable to you? I love it.

Leadership 62

Leadership 2008 Touchpoint Employee Experience 62

ShepHyken

NOVEMBER 7, 2018

In 2008 Domino’s was struggling and their brilliant leadership turned the company around. The Domino’s ANYWARE concept allows their customers to not only order the pizza with the toppings they desire but to connect with their neighborhood Domino’s by more than ten ways, with more to come. I included them in the chapter on technology.

2008 88

2008 Books Customer Service Training Technology 88

Win the Customer

MARCH 8, 2017

In 2008, new Old Navy president Tom Wyatt came in aiming to revitalize the brand. With this focus, Dove has repackaged the emotions associated with its products, connecting its brand with feelings of self-esteem. Another way brands can connect with consumer emotions is by appealing to values shared by the company’s target market.

Brands 118

Brands Customer Experience 2004 2008 118

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. NPS needed to be connected to business growth immediately to be seen as successful. The first 30 days were about connections, data, and getting grounded in the operational principles of Sprint.

NPS 163

NPS Net Promoter Score 2003 2007 163

Strativity

NOVEMBER 28, 2022

On the TV closest to our table, the news anchor announced that it felt like 2008 all over again and that corporations didn’t know how to react. Looking around at the table at my four kids and husband, I realized how much has changed since 2008. In our connected world, building a brand or selling a quality product is not enough.

2008 98

2008 Connections Brands 2023 98

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Connection is more important than ever with employees, customers, and colleagues The recording of this session will be available soon. Not the dot.com bust in the 2000’s. And guess what, that’s ok!

2008 59

2008 Customer Experience Seminar Workshop 59

Avaya

JANUARY 24, 2018

An original MiFID was enacted in 2004, prior to the 2008 global financial crisis. million for their inaccuracies between 2006 and 2008. appeared first on Avaya Connected Blog. Ad hoc changes were made by individual countries to address issues that resulted from the crisis. Barclays’ fines totaled £2.45

2004 46

2004 White Paper 2008 2006 46

C Space

JULY 27, 2021

Stanley explains that part of the reason for their success lies behind being able to connect with their customer so well, because they are the customer. Some of them have the capacity to break out into the mainstream, but many are happy to stay in their niche little space.”. “You You can see it in other industries too,” he adds.

2008 52

2008 Social Media Consumers Connections 52

West Monroe

NOVEMBER 28, 2022

In this episode, Salesforce Growth Evangelist Tiffani Bova and West Monroe Managing Director Pablo Alejo share how companies can become obsessed with their customers’ needs, how to connect employee experience to growth, and examples of 4 companies who are getting it right. And we made that prediction in 2008 or 2009. Tiffani Bova.

2022 52

2022 2009 2008 Customer Centricity 52

Strativity

MAY 30, 2018

The stock market hasn’t been this volatile since the 2008-2009 Financial Crisis. Many companies have had challenges connecting an improved customer experience to better financial returns. Risks of a trade war, higher oil prices, rising interest rates, and other geopolitical factors have all had an effect.

2009 58

2009 Customer Experience Marketing 2018 58

Comm100

JUNE 22, 2021

I have been an IT Manager at Dawson College since 2008, and before that I specialized in CRM solutions in the retail industry for many years – so as you’d expect, I have seen a lot of technological change in my time! What other technology have you introduced to Dawson College to connect with students? It was a great success!

Customer Service 52

Customer Service Events 2008 2021 52

Lumoa

JUNE 23, 2021

While these solutions will have the same ambition, CCaaS will focus on managing customer interactions intelligently by connecting to cloud-based applications that are chargeable on a monthly basis. This will allow your support staff to access the contact center system from any location and at any time to connect with customers.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us….

Customer Experience 83

Customer Experience 2008 Books Loyalty 83

ShepHyken

JUNE 19, 2020

Every customer in the world, including myself, will always choose “talk to a person” or “connect to a representative” as the first choice over a call. An “unsupervised” AI bot has led businesses to receive sudden surges in negative feedback, bad reviews, and increased churn.

Customer Service 80

Customer Service 2008 Interaction Customer Service Representative 80

Magellan Solutions

MARCH 24, 2020

The better the service quality, the stronger the connection will become. Over time, this connection transforms into loyalty which then leads to frequent purchases and stronger brand recommendations. Hootsuite is a social media management platform that aims to transform social enterprises by connecting people with the world.

Customer Service 40

Customer Service Call Center Telecommunications Banking 40

ReviewTrackers

APRIL 21, 2021

LendingTree is an online lending exchange that connects consumers with multiple lenders, banks, and credit partners who compete for business. For more information, check out this guide to Credit Karma reviews. Lending Tree. Reviews are updated on an “as needed” basis; as new information emerges, the site updates reviews accordingly.

Banking 65

Banking Financial Insurance Social Media 65

Kitewheel

JULY 2, 2020

By connecting your website with your marketing efforts, and using customer behavior and feedback to dynamically update call center behavior, ad targeting, and more, brands can also deliver this more engaging digital experience. . Now is the time to foster deeper connections with existing customers, letting them know that they are valued.

Retail 52

Retail Social Media 2008 Consumers 52

BirdEye

JULY 7, 2023

While the company employs a customer service chatbot on its website, it’ll connect a visitor to a human agent if it can’t resolve an inquiry. As far back as 2008, the famous fast food brand introduced the innovative Domino’s Pizza Tracker.

Customer Service 96

Customer Service Social Media Banking 2008 96

Beyond Philosophy

SEPTEMBER 9, 2014

Not only is the association ludicrous, but I also had no idea that over 800 people in the US died by getting tangled in their sheets in 2008. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. This one is my favorite. I will never look at my bed the same way again….

Hotels 161

Hotels 2014 2008 CEM 161

Magellan Solutions

JUNE 15, 2021

Based on the data above, 2008 had a 42% attrition since not everyone considered the BPO industry as a permanent career before. . This allows businesses to connect with an American administrator while operating outside the country. Here’s the average attrition rate of the BPO industry in the past decade: Year.

Customer Service 52

Customer Service Call Center 2008 2014 52

transcosmos Information Systems

MARCH 29, 2015

According to the research done by John Gattorna, a visiting professor at Macquarie Graduate School of Management in 2008, businesses lose 68% of their customers due to perceived indifference. Re-establish connection with the lost customer. Have you lost customers recently?

2008 79

2008 Customers Connections Communication 79

Magellan Solutions

AUGUST 10, 2018

It was the mid-year of 2008. Because social media is a platform that promotes interaction, companies can also use it to build connections and relationships in a more emotional manner. A chain message, particularly sent to those who live somewhere in the countryside, circulated. As a result, it caused panic and fear to many people.

Social Media 53

Social Media Brands Marketing 2008 53

Beyond Philosophy

JUNE 26, 2017

Mortgage bonds that were sold in 2012 stand to create the “next big short,” much like the mortgage-backed securities that went belly-up due to the subprime home loans in 2008. It means getting personal, interacting with people, finding a way to leverage the emotional connection that occurs in a brick-and-mortar Customer Experience.

Retail 122

Retail Fashion E Commerce 2008 122