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Four of the Most Successful Employee Engagement Strategies Also Drive Customer Experience

CX University

There are hundreds of best practices for employee engagement, and all of them are being practiced by firms across this good, green Earth: at some growing businesses, at some failing businesses too. My question is, “How do we know which best practices will most benefit our employee engagement initiatives? This is true in remote working.

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From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights

Clarabridge

From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights. . It’s resulted in lower cost-to-serve, increased digital engagement, and higher satisfaction and retention among new digital growth audience. . The post From 2008 to Today, and Back to the 80s: C3 2018 Day 2 Highlights appeared first on Clarabridge.

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What's the Difference Between NPS and Customer Engagement?

PeopleMetrics

In this post, we’ll take a look at two more advanced fits: Net Promoter Score and customer engagement. Using Customer Engagement. Customer engagement is a deeper, more complex measurement than that offered by the Net Promoter Score. Paris Novembre 2008. Using Net Promoter Score. Linda Tanner. , Peter.Lorre. ,

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14% of Zappos Staff Quits (Which is Just Fine for Employee Engagement)

PeopleMetrics

That number might seem shocking at first glance, but in terms of employee engagement strategy , it’s not so bad. Zappos even paid employees to quit after training as early as 2008. Organizational alignment and employee engagement can come with difficult decisions—because people are not universal-fit cogs in the corporate machine.

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Six Large UK Businesses Engage ECS for Contact Centre Transformation Projects in 2020

CSM Magazine

Enterprise digital transformation consultancy ECS today announced a cluster of contact centre transformation engagements with some of the UK’s leading organisations. Founded in 2008, we are devoted to enabling enterprises to change the way they change.

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CX Success Stories – HOLT CAT

Daniel Group

So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic. That’s why we engaged Daniel’s group and we did the transactional survey, which we do today, and we will continue to do.

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Is Your Online Experience Your Customer’s Worst Nightmare?

Experience Investigators by 360Connext

There is no case for your 2008 case study. When was the last time you considers how your site REALLY engages and interacts with your customers? This broken connection can only lead to a huge mess – from derailing the journey of possible clients to attracting applicants you never meant to target. I’d love to have a look at it.