Brandwatch CX

FEBRUARY 23, 2024

6/ Embrace Product Feedback Social media gives companies the ability to get the kind of quick, voluntary feedback they require to stay agile. Example : As early as 2008, networking giant Cisco has been using social media to launch products. Companies don’t need to analyse a million mentions to get the news they need.

B2B 59

B2B Brands Social Media Wireless 59

Retently

JULY 28, 2023

It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. Besides motivating frontline employees, though, a CXO is also responsible for having a system in place (like eNPS ) to acquire feedback from them regarding how happy they are working at the respective company.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Brandwatch CX

FEBRUARY 23, 2024

6/ Embrace Product Feedback Social media gives companies the ability to get the kind of quick, voluntary feedback they require to stay agile. Example : As early as 2008, networking giant Cisco has been using social media to launch products. Companies don’t need to analyse a million mentions to get the news they need.

B2B 52

B2B Brands Social Media Wireless 52

OpinionLab

MARCH 8, 2016

I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. By telling you what’s on their mind in their own words, in an easy and convenient manner and then for their feedback to be acted on. How do they want to do this?

Consumers 96

Consumers 2008 2012 Banking 96

Alida

MARCH 5, 2021

consumers will likely return quickly to paying full price for luxury goods—the same way they did after the 2008 global financial crisis. The global pandemic may have impacted how consumers buy luxury goods, but the market is still growing. According to McKinsey & Co., The firm anticipates growth of 1% to 4% for luxury retail in 2021.

Retail 130

Retail 2008 Fashion Feedback 130

Clarabridge

DECEMBER 7, 2016

Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys. In many cases, there may be an issue our teams are aware of but our customer feedback analysis will reinforce the severity of the issue, prompting re-prioritization to address it. About Chris Rogers.

Feedback 40

Feedback 2008 2014 Government 40

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. In those, customers give feedback, and Sprint responds to the feedback. He was careful not to over-survey, however — focusing more on the ability to respond to the feedback.

NPS 163

NPS Net Promoter Score 2003 2007 163

ShepHyken

APRIL 11, 2017

Shep feels that NPS is one of the simplest, yet most powerful feedback measurement tools. Customer feedback should be responded to in a timely matter. Too often companies push the survey out once a year and then take three months to process the feedback. Success must be measured with proper KPI’s.

Net Promoter Score 83

Net Promoter Score E Commerce 2008 NPS 83

Zonka Feedback

OCTOBER 23, 2023

UserVoice is a fantastic tool for collecting customer feedback that allows you to collect and manage feedback in order to improve your product. However, it was one of its kind that was launched in 2008.

2008 59

2008 Feedback Management Customers 59

ShepHyken

JANUARY 22, 2018

For example, regarding feedback, I’m surprised at how some companies (and people) fight feedback with excuses rather than embrace it with appreciation. Capturing the essence of 2008’s demanding consumer arena, it is—surprise, surprise—all about those pesky, demanding consumers.

2018 89

2018 Article Customer Service Wireless 89

Beyond Philosophy

OCTOBER 23, 2017

In 2008 he co-wrote “Nudge,” a book that argued that governments could make small changes that would “nudge” people toward desired behaviors. In fact, it is just this sort of feedback that has led top theme parks like Disney and Universal to find ways to minimize the time visitors spend waiting in lines.

Marketing 130

Marketing 2008 Books Consulting 130

Playvox

NOVEMBER 21, 2022

UserVoice popularized the concept in 2008, but now there are many providers of idea management software, used by companies like Spotify , Airbnb , and Microsoft. A solution like Playvox Customer AI is a comprehensive way of assembling and analyzing customer feedback for themes and sentiment at scale.

Roadmap 52

Roadmap 2008 Feedback Customers 52

ijgolding

MAY 11, 2016

I am writing this blog having just watched a Hollywood movie about the 2008 banking crisis – The Big Short, featuring Christian Bale, Steve Carell, Ryan Gosling and Brad Pitt is a tough watch – not because of the quality of the acting, but because of the almost completely unbelievable plot. It was very real.

Measurement 65

Measurement 2008 Customer Experience Banking 65

ijgolding

FEBRUARY 5, 2018

Linden consulted with many CEOs to determine if a measurement tool like this would be of interest – thankfully the feedback was extremely positive! In 2008, when the tool was being developed, we were very early to market with a concept along these lines. Is it really possible to measure customer culture?

Culture 105

Culture Measurement 2008 Books 105

ShepHyken

NOVEMBER 6, 2020

Consumer Research is not merely asking your customers what they want; although there are some valuable insights here, they may also falsify the results because they often provide feedback on what they think they want, which doesn’t always correlate to how they spend their dollars. Primary Research. Analyze Data.

Insights 100

Insights Customer Service Marketing 2008 100

Qualtrics

JULY 9, 2019

A healthcare organization that sees 250,000 patients per year may have to make strategic decisions on feedback from fewer than 2,000 surveys. [3]. As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008.

Healthcare 33

Healthcare 2008 Hospitality 2007 33

BirdEye

JULY 7, 2023

Feedback chatbots: These chatbots can help you understand your customers better by collecting their feedback and reviews. As far back as 2008, the famous fast food brand introduced the innovative Domino’s Pizza Tracker. With this information, your business can improve its offerings and the overall experience.

Customer Service 96

Customer Service Social Media Banking 2008 96

mopinion

MAY 28, 2018

of all retail sales in 2008 to nearly 11.9% The post Why Online Feedback is Vital for Ecommerce Managers appeared first on Mopinion. The ecommerce industry has experienced a tremendous amount of growth in the past decade. Having jumped from 3.5%

Feedback 77

Feedback 2008 Management 2018 77

PeopleMetrics

OCTOBER 22, 2015

You won't see the benefits of listening and responding to customer feedback until you get started. Paris Novembre 2008. The fact is, if selecting your key customer experience metric is stopping your company in its tracks, then pick a metric and get moving. Measure whatever you can, and then adjust as you go. Want to learn more?

Net Promoter Score 106

Net Promoter Score Customer Engagement NPS Engagement 106

ShepHyken

JUNE 19, 2020

An “unsupervised” AI bot has led businesses to receive sudden surges in negative feedback, bad reviews, and increased churn. If teams do not focus on creating a good experience across each and every interaction, you will lead to negative feedback, bad reviews, and increased churn. Despite the hype, commercial AI is still maturing.

Customer Service 80

Customer Service 2008 Interaction Customer Service Representative 80

ReviewTrackers

APRIL 21, 2021

Successful brands and marketers have learned to use customer feedback from review sites in ways that drive their search engine performance, social media strategy, and consumer engagement levels. In the face of a one-star rating on Google or Facebook, your organization’s knee-jerk reaction may be to want to reject reviews altogether.

Banking 65

Banking Financial Insurance Social Media 65

InMoment XI

FEBRUARY 2, 2024

Social media facilitates real-time interaction, serves as a valuable source of customer feedback and insights, shapes your brand reputation and visibility, and can even function as a platform for market research. Hootsuite is one of today’s most widely used social media management platforms.

Social Media 295

Social Media Brands Management Metrics 295

Elevio

OCTOBER 9, 2018

Since 2008, SportsEngine has been providing the online software and apps that make it easy for anyone to run a sports organization. And without something like Elevio’s Hub, it was time consuming keeping our content updated and compatible with customer’s feedback.”. For millions of Americans, sport is at the heart of their communities.

Sports 69

Sports 2008 2019 2017 69

Lumoa

JUNE 14, 2023

Here are some handy tips to help you get started: Respond To Negative Reviews and Feedback Too many businesses squander the treasure trove of information they get from negative customer reviews, consigning it to the dustbin of unheeded customer feedback. You can still take steps to stop the rot and turn your NPS score around.

NPS 83

NPS Customer Centricity Loyalty Presentation 83

Team Support

OCTOBER 8, 2020

We’re inviting TeamSupport customers to have early access to new products and give us feedback on functionality and user experience. About Eric Harrington Co-founding TeamSupport in 2008, Eric helped build what is now a global mission-critical business solution for managing customer support.

Customer Relationships 59

Customer Relationships B2C B2B 2008 59

Chadwick Martin Bailey

NOVEMBER 25, 2020

Since 2008, LTN has been an integral part of the CMB community , with several in-person fundraising activities we look forward to year over year. It was all hands-on deck, and thanks to everyone’s feedback at CMB, we figured out a way to distribute Jared’s BBQ safety and efficiently.

2020 52

2020 2008 Events 2019 52

Clicktools

JANUARY 27, 2017

And that’s because one, every business is different and they need to get feedback that’s appropriate for their business, and two, the value is not in asking the question, the value is in taking action based on the insights that you find.”. Feedback to action! That’s the goal of your enterprise feedback program.

NPS 49

NPS Net Promoter Score Effort Score 2008 49

InteractionMetrics

JUNE 19, 2023

Get honest feedback to see if you’ve actually solved the customer’s problem. Then in 2008, Bruce Temkin and Jeanne Bliss founded the Customer Experience Professional Association (CXPA), establishing a body of CX practices. For them to do this, your models must look low fidelity and incomplete.

Loyalty 52

Loyalty Net Promoter Score Touchpoint E Commerce 52

LiveChat

JANUARY 23, 2020

Collecting customer feedback. I can’t imagine a better way of collecting customer feedback than simply tuning in to what the people in the community have to say. The same way you can reduce the costs of educational campaigns, customer service, research, gaining feedback, or even advertisement.”.

Brands 69

Brands 2008 Feedback Entertainment 69

Qualtrics

DECEMBER 11, 2018

In 2008, Starbucks launched “My Starbucks Idea,” a simple way for customers to give input into products and services, improvements, and corporate responsibilities. Starbucks is successful in large part for a simple reason: they focus on listening to customer feedback for the purpose of creating loyal customers.

NPS 22

NPS Net Promoter Score Touchpoint 2008 22

CSM Magazine

FEBRUARY 7, 2020

Since the 2008 global financial crisis, peoples’ trust in banks, credit unions, and direct lenders withered. They provide access to loans to people with no credit history. Video-teller devices are also a good idea. Invest in customer support solutions tailored to your business. Be More than a Lender – Become a Trusted Advisor.

Customer Service 52

Customer Service Banking 2008 Financial 52

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. Why is that? Reduces unnecessary steps or processes.

ROI 49

ROI 2009 2008 2016 49

Retently

OCTOBER 19, 2018

It was only in 2008 that the Chief Customer Officer position started being recognized as an important role within a company. Besides just motivating frontline employees, though, a CCO is also responsible for having a system in place (like eNPS ) to acquire feedback from them regarding how happy they are working at the respective company.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Michel Falcon Experience

AUGUST 9, 2017

I was first introduced to Net Promoter Score in 2008 when I was working for 1-800-GOT-JUNK? As of June 2017, their email subject line is “Your feedback is requested.”. Take a look at the body of your emails that you send to your customers requesting feedback. – a company that had a NPS of 84. I like the company.

Net Promoter Score 76

Net Promoter Score Social Media 2008 Books 76

Kayako

OCTOBER 29, 2015

A great indicator of this is in 2008 odesk.com had 2,500 job postings 2,500 for “virtual assistant”, and by 2012 that number had risen to 25,000. Customer feedback doesn’t make it back to your company. Customer feedback can be a goldmine for product and marketing teams.

2010 98

2010 2015 Poor Customer Service 2005 98

ReviewTrackers

JANUARY 1, 2018

At once the modern take on traditional word of mouth and the new standard for customer feedback , reviews can make or break a business. Facebook, the world’s biggest social networking site, is also one of the fastest-growing platforms for online reviews and customer feedback. YellowPages.com (YP). Trustpilot.

Automotive 109

Automotive 2004 Travel Hotels 109

Kitewheel

JULY 2, 2020

By connecting your website with your marketing efforts, and using customer behavior and feedback to dynamically update call center behavior, ad targeting, and more, brands can also deliver this more engaging digital experience. . Attracting Customers .

Retail 52

Retail Social Media 2008 Consumers 52