InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee. View Article

2008 200

2008 Banking Leadership Innovation 200

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee. View Article

2008 200

2008 Banking Leadership Innovation 200

InMoment XI

NOVEMBER 25, 2008

There is a real sense of fear in the banking industry right now, and at the 2008 BAI Retail Delivery Conference and Expo, a conference at which we just exhibited last week, that fear was almost palpable. While in any other year the following statement would have encouraged prospective attendees to pay the registration fee. View Article

2008 200

2008 Banking Leadership Innovation 200

Clarivate

AUGUST 17, 2022

In our latest podcast, Ideas to Innovation, we speak with Dr. Grace Lomax, the clinical director at Patient Connect, part of Clarivate. Dr. Grace Lomax, who co-founded Patient Connect with her sister in 2008, came up with the idea for the solution when she started asking patients in her clinic what information they wanted when and how.

Healthcare 52

Healthcare 2008 2030 Connections 52

CSM Magazine

JULY 4, 2022

” VM Elevators was established in London in 2008 and has since grown to a nationwide company serving more than 50 locations across the UK. We are also reducing harmful emissions with home working, advanced scheduling and sharing of resources with other BigChange users. These are real savings for both the planet and the business.”

2008 52

2008 2013 2018 Customer Relationship Management 52

Daniel Group

SEPTEMBER 23, 2021

They are fantastic young people who have brought a lot of innovation and energy into the industry and into our company. So, for some context, I joined Holt in 2008, January of 2008. ” Back then in 2008, we did some studies and we quickly came to the realization that the large customers, fantastic.

Net Promoter Score 98

Net Promoter Score 2008 Social Media Feedback 98

West Monroe

JUNE 21, 2023

The gravity of the task ahead cannot be understated, and one thing learned from the 2008 Smart Grid Investment Grant (SGIG) awards, preparing for the next steps is critical. Here’s a look at how utilities can navigate through each of these actions. Malicious actors online are a constant threat to grid operations.

2008 52

2008 Document Government 2024 52

OpinionLab

MARCH 8, 2016

I’ll always remember a session at an Advertising Research Foundation conference in 2008 delivered to an audience of consumer research professionals in New York City. Innovative brands simply need to adopt more effective means of listening. So how do you find out what your customers want?

Consumers 96

Consumers 2008 2012 Banking 96

Customer Bliss

MAY 10, 2016

Prior to joining the Smithsonian in 2008 Samir was the Executive Director of Noemie LaFrance’s SENS Production in Brooklyn, New York. In addition to working at the Smithsonian Samir dances with Jonah Bokaer and Erica Rebollar, with whom he performs modern & contemporary dance. Building the First Journey Map for the Smithsonian.

Chief Customer Officer 0

Chief Customer Officer 2008 Books Presentation 0

CSM Magazine

OCTOBER 20, 2020

Founded in 2008, we are devoted to enabling enterprises to change the way they change. The results include the rapid upskilling of teams, accelerated release cycles driving more meaningful customer experience and innovation. ECS has offices in London, Edinburgh, Glasgow, Singapore, Manchester and Pune.

2020 52

2020 Net Promoter Score Engagement 2008 52

Eptica

FEBRUARY 6, 2019

Showing the speed of change, in 2008 the five largest global companies were PetroChina, Exxon, General Electric, China Mobile and ICBC (China). Innovate continually It may be that your brand doesn’t need to undergo a ‘big bang’ restructure, but instead needs to focus on making a larger number of continual, smaller changes.

2008 73

2008 White Paper 2019 Automotive 73

Team Support

OCTOBER 8, 2020

Beyond that—and perhaps the key to our innovation and place in the market currently and in the near future—is that we will soon introduce an innovation in the customer success market that will enable businesses to approach the idea of customer “success” as enabling revenue generation while maintaining our team philosophy.

Customer Relationships 59

Customer Relationships B2C B2B 2008 59

Optimove

NOVEMBER 14, 2019

EveryMatrix, founded in 2008, is a leading software supplier to the iGaming and sports betting industries. With extensive experience and a portfolio of over 400 games, premium online casino software developer iSoftBet is at the vanguard of games innovation. Facebook Custom Audiences + Optimove = A killer retention marketing channel.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

John Paul

APRIL 26, 2019

Since 2008, John Paul has helped brands and businesses build customer and employee loyalty through a whole range of concierge services. As an innovative company, John Paul combines the unique know-how and skills of its 700 concierges with tailor-made digital tools.

2008 40

2008 Innovation Loyalty Brands 40

Innovative CX

MAY 6, 2020

Not the 2008 financial crisis. While all provide innovative ideas and creative recommendations, they’re missing one important fact that must be considered during this crisis. The similarities between this crisis and the financial crisis of 2008 are few and far between. Not the dot.com bust in the 2000’s. We’ve changed.

2008 59

2008 Customer Experience Seminar Workshop 59

BirdEye

JULY 7, 2023

Conversational AI chatbots: These advanced chatbots use natural language processing (NLP) along with innovative machine learning to interpret customer intent. As far back as 2008, the famous fast food brand introduced the innovative Domino’s Pizza Tracker.

Customer Service 96

Customer Service Social Media Banking 2008 96

Customer Bliss

APRIL 11, 2017

While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Elements that once took six weeks could be finished in four hours now, and it began a career-long focus on transformation and change. He has an MBA from Purdue University. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score 2003 2007 163

CSM Magazine

OCTOBER 6, 2020

Founded in 2008, we are devoted to enabling enterprises to change the way they change. The results include the rapid upskilling of teams, accelerated release cycles driving more meaningful customer experience and innovation. ECS has offices in London, Edinburgh, Glasgow, Singapore, Manchester and Pune.

Connections 52

Connections 2008 Consulting Innovation 52

Chadwick Martin Bailey

SEPTEMBER 22, 2020

What about that experience helped you to adapt, innovate, and/or grow? In launching this relatively new format, I was faced with an increasingly restrictive budget (remember the financial crisis of 2008/2009?!), One project that stands out was when I was working at Toyota Financial Services. It’s exciting to be a part of.

2009 52

2009 2008 Travel Transportation 52

Alida

JULY 19, 2016

Millennials have the sunniest outlook of any generation, despite living through 2008’s Great Recession and facing the threats of climate change. We collected a taste of the report’s most fascinating findings below. The Millennial mood looks good. Thirty-nine percent of Millennials are happy; 30 percent are excited. TWEET THIS STAT ).

Travel 185

Travel 2008 Financial Social Media 185

CSM Magazine

JUNE 18, 2020

The first commercial application of AR occurred in 2008 in the form of a BMW magazine ad readers could augment using a computer camera. Innovative VR games coming in 2020 include: “Half-Life Alyx,” a prequel to Half-Life 2 about a hacker about to start a revolution against an alien force, was built from the ground up specifically for VR.

Tourism 52

Tourism Travel Wireless 2008 52

CSM Magazine

JUNE 17, 2020

Coop has had an online shop since 2008 which today reaches over 60 percent of Swedish households with home deliveries and also offers meal plans that can be picked up in all Coop stores. For more information on the Lobster AI communications platform, visit www.ebi.ai. About Coop. million members.

Retail 52

Retail 2008 Automotive Transportation 52

Qualtrics

JULY 9, 2019

As Chip Kahn and Claudia Salzberg note in their recent Health Affairs blog ‘ The Next Generation of Measuring Patient Experience’ [4] ; “Technology has changed dramatically since 2008. Also in 2008, only 9 percent of non-federal acute care hospitals had adopted a basic Electronic Health Records (EHR). March 28, 2013. [2] June 2018. [3]

Healthcare 33

Healthcare 2008 Hospitality 2007 33

Pink Guava

APRIL 26, 2020

But there is always a silver lining after a doom, and history is the witness that every doom had been a change to start the NEW, be the dotcom, 2008 prime recession or the Great Depression of the 1920s. Strategy or Innovation - How are you doing as a company with your customers and all the stakeholders, included?

Social Media 84

Social Media Financial Innovation 2008 84

Lumoa

JUNE 23, 2021

This meteoric pace of innovation birthed new and innovative solutions for modern contact centers, finally coming to a crescendo with the advent of artificial intelligence (AI). Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83

Michelli Experience

JUNE 28, 2017

In this blog post from 2008 , Dan noted: “ We used to think about decisions as cold calculated, detached, computations that examine the costs and benefits, but recently we have gained a higher appreciation for the role of emotions in our decisions and for the fundamental ways in which they change us…. Evolving VR.

Customer Experience 83

Customer Experience 2008 Books Loyalty 83

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Connections 75

Connections Brands 2008 Social Media 75

NetBase

AUGUST 26, 2020

Market research reveals trends around the topic of innovation. In November 2008, this company was the first to offer ETFs with 3X leverage. But one thing’s sure – in today’s fast moving and competitive climate it is best to assume your current and potential competition has the best of both. And keep your own analytics game on point.

Marketing 81

Marketing 2024 2030 2008 81

InteractionMetrics

JUNE 19, 2023

Design Thinking is a human-centered approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success,” Ideo’s co-chair Tim Brown writes.

Loyalty 52

Loyalty Net Promoter Score Touchpoint E Commerce 52

PK

APRIL 23, 2020

She went on to note that employment recovered just 1 percent a year after the Great Recession of 2008. This is a time already ripe for innovation, and I believe that it is from these roots that telemedicine will emerge to make healthcare better and more accessible. At some point, there will be a vaccine and this pandemic will be done.

Healthcare 52

Healthcare Hospitality E Commerce 2008 52

Magellan Solutions

JULY 11, 2022

A recession may be terrible but looking at the big picture, it gives entrepreneurs opportunities to innovate. And one in demand innovation that businesses of all sizes are jumping into is outsourcing. During the 2008 Global Recession, Cisco managed to stay afloat during the economic downturn turmoil by downsizing through outsourcing.

2008 40

2008 Financial 2007 2009 40

Second to None

MARCH 22, 2019

Older Gen Zers witnessed their parents face economic turmoil and risk of unemployment in 2008, instilling a pragmatic attitude towards the monetary market. We achieve success through a relentless focus on quality and innovation, consultative relationships and a talented team of professional associates.

Connections 63

Connections Brands 2008 Social Media 63

CSM Magazine

MARCH 12, 2020

The move by call centres to bring their operations back to the UK, however, has happened in conjunction with an upturn the employment market in the country as it emerged from the 2008 financial crash. One innovation that has the ability to immediately reduce costs for operators is Voice Driven Interactive Voice Response (IVR).

Technology 52

Technology 2008 Financial Consulting 52

West Monroe

APRIL 19, 2022

In 2008, someone (or a group of someones) published a white paper under the pseudonym Satoshi Nakamoto. Technology’s true value comes from what it can enable—whether that’s new revenue streams, more innovative products, better experiences for customers and employees, and many other goals. Digital businesses know this.

White Paper 52

White Paper Healthcare Innovation 2008 52

Natalie Petouhof

FEBRUARY 2, 2016

It is being r ecognized for outstanding learning programs in two categories and for its contribution to developing innovative and business focused learning programs. Capgemini University won a gold medal for “ Software Engineer of the Future MOOC” in the ‘Best Unique or Innovative Learning and Development Program’ category.

2008 40

2008 E-support 2013 Innovation 40

CX University

MARCH 22, 2018

How did the company come up with these incredible and courageous innovations? CEO Jeff Bezos explained: “We innovate by starting with the customer and working backwards,” “That becomes the touchstone for how we invent.”. Innovative thinker who focuses on ‘creating’, not ‘fixing’. Ability to collaborate across functional borders.

Customer Experience 66

Customer Experience 2016 Customer Centricity E Commerce 66

Natalie Petouhof

JANUARY 29, 2016

Tweet I remember back in 2008-2009 being asked whether social / digital / communities had any business value. Think about customers talking to companies and giving honest feedback that helps: Improve products and services and even helps the company innovate. Why is that? Reduces unnecessary steps or processes.

ROI 49

ROI 2009 2008 2016 49