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Using Hootsuite to Manage Social Media and Improve Your Brand Reputation

InMoment XI

Social media can play a crucial role in your organization’s ability to manage and deliver more meaningful and integrated customer experiences. Hootsuite is one of today’s most widely used social media management platforms. What is Hootsuite? What is Hootsuite?

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Applying Brand Marketing To Your Social Media Will Benefit Your Reputation As A Company

Magellan Solutions

It was the mid-year of 2008. Social media leverages brand marketing strategy. An effective, efficient, and fast way to do so is through the use of social media as part of your brand marketing strategy. In the latest Global Digital Statshot report by We Are Social, more than 4.1 Contact us now!

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How B2B Brands Can Benefit from Social Listening

Brandwatch CX

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

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Why NASA’s Social Media Strategy is out of This World

LiveChat

There are few businesses or organizations that have such a great, established social media presence as NASA. What NASA did to become one of the top, most recognizable social media brands in the world? I'll be waving :) — MarsPhoenix (@MarsPhoenix) June 8, 2008. How do they do it? Finding the right voice.

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How B2B brands can benefit from social listening

Brandwatch CX

It is easy to see the use-case for social listening when looking at large consumer brands They have hundreds of thousands, if not millions, of buyers and millions more of potential ones. They have high volumes of online conversation about them, a dedicated social media team to keep an eye on it, and lots of data to find insights.

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A History of Customer Support Technology

Team Support

Mid-2000s: Social Media Support & Help Desk Software At the start of the new millennium, social media platforms like Facebook began to emerge. Fun fact: TeamSupport was founded in 2008! This period also saw the adoption of customer support ticketing systems.

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Why listening to customers matters in a recession

Thematic

Think surveys, posts on social media, online reviews and chat logs. During the 2008 recession, Starbucks came under threat. An example of a company that successfully leveraged a market gap during the 2008 recession is mens' fashion retailer Bonobos. Let's look at Target during the 2008 recession.

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