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When Was The Tipping Point For CX? It Looks Like It Started "Tipping" In 2010!

Forrester

Here's why this chart floats my boat: For two years - from 2008 to 2010 - we see the terms coexisting as if people couldn't quite make up their minds as to whether they were really different or not. Then in 2010 - pow! Customer experience" starts shooting up like a rocket while "customer satisfaction" takes a deep dive.

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2016 Automotive Dealership Loyalty Study

InMoment XI

Automotive Dealership Loyalty Study Background Follow-up study of 2009 and 2010 model year vehicle purchasers who returned MaritzCX’s New Vehicle Customer Study: Two Data Sets All Respondents (n=12,875) Weighted to 2009 and 2010 vehicle sales by model Used for Sales to Service Loyalty analyses and service usage analyses Vehicle Replacers (n=5228) 5431 (..)

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K.I.S.S (Keeping it Simple Stupid)

CloudCherry

Among his noteworthy HBR articles are “Reinventing Customer Service” (November-December 2018), “Kick-Ass Customer Service” (January-February 2017), “Dismantling the Sales Machine” (November 2013), “The End of Solution Sales” (July-August 2012) and “Stop Trying to Delight Your Customers” (July-August 2010).

2013 244
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The Top 50 Customer Service Experts of the Decade (2010–2020)

Storyminers

The post The Top 50 Customer Service Experts of the Decade (2010–2020) appeared first on StoryMiners. Mike specializes in working with firms facing to create practical roadmaps, offering workshops, projects, on-going support, experience design, and strategic storytelling. Read more about it here.

2010 64
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How to Create Unique Customer Journeys to Optimize Business Outcomes

Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation

A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.

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4 out of 5 organizations have not increased their customer satisfaction since 2010!

Beyond Philosophy

The post 4 out of 5 organizations have not increased their customer satisfaction since 2010! Why not talk with Colin and his team about how we can help you gain growth? Click here. appeared first on Beyond Philosophy.

2010 88
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Generation Z statistics: New report on the values, attitudes and behaviors of the post-Millennials

Alida

Generation Z, the cohort born between 1996 and 2010, is ready for the spotlight. Finally escaping the shadows of the generations before them, many Gen Zers are now entering the workforce. As a result, their spending power, currently valued at $44 billion , is growing every day.

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