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Now Customer Experience Professional Association is also in our DACH region in Germany, Switzerland and Austria and We Need Your Participation

eglobalis

The CXPA helps customer experience professionals make customer experience management an integral part of how their companies operate and to enable customer experience professionals to embed transformation across their organizations. Get involved and contact us! View our services. Work With Us.

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Die Customer Experience Professional Association gibt es jetzt auch in Deutschland, Österreich und der Schweiz – und wir brauchen Ihre Beteiligung.

eglobalis

Die CXPA hilft Customer-Experience (CX)-Spezialisten, das Customer-Experience-Management zu einem festen Bestandteil der Unternehmensausrichtung zu machen und Transformation über die gesamte Unternehmung hinweg einzubetten. CXPA: Diane Magers, CEO der Customer Experience Professionals Association CXPA.

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7 things you should know about Customer Intelligence Summit keynote speaker Jeanne Bliss

Alida

She is now president of CustomerBliss , a consulting firm helping companies drive growth through customer-centric initiatives. In 2011, she co-founded the Customer Experience Professionals Association , an industry group that has now over 4,000 members. Her blog is widely recognized as one of the top blogs on CX.

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The Past, Present, And Future Of CX(PA)

Experience Matters

This week I gave a keynote at the Customer Experience Professional Association (CXPA) Insight Exchange in New Orleans. As alway, it was a great event; there’s almost nothing better than a group of enthusiastic CX professionals! We’ve come a long way since we had the first CXPA event at Fenway Park in 2011.

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The Past and Exciting Future of Your CXPA

Experience Matters

I wrote this POST for the Customer Experience Professionals Association (CXPA) blog , but decided to also post it here because it’s an important message for all CX Professionals… As 2014 comes to an end, it’s a great time to reflect on where the CXPA is at in its evolution.

2015 106
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Back to the CX Future: Where CX Came From and Where It’s Going

Oracle

I often remind people the acronym “CX” was little-known until Bruce Temkin and Jeanne Bliss co-founded the Customer Experience Professionals Association in 2011. “Customer experience” across the organization wasn’t a clear business initiative or concern.

2011 103
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Message From Proud Ex-Chair of the CXPA

Experience Matters

My tenure as Chair of the Customer Experience Professionals Association (CXPA.org) is over, but my passion for the association has never been stronger. Lawyers have the Bar Association, doctors have the Medical Association, so why shouldn’t the growing number of CX professionals have their own association?

2011 102