ChurnZero

AUGUST 4, 2020

Now in it’s fifth year of celebrating software innovation, the Software-as-a-Service Awards program accepts entries worldwide including US, Canada, Australia, Asia, EMEA, and UK. . It recognizes the hard work and commitment of the ChurnZero team to continually innovate to drive our customers’ success.”

2020 52

2020 2011 Innovation Touchpoint 52

Talkdesk

JUNE 19, 2020

Back in 2011, this idea was as disruptive and new to the industry as the industry was new to me, but some years later, here I am, sharing with you the lessons learned on my journey from hackathon to unicorn. Practice makes perfection: Prepare your pitch In 2011, I was invited to fly to San Francisco and formally pitch the idea of Talkdesk.

2011 71

2011 Contact Center Call Center Innovation 71

Talkdesk

AUGUST 25, 2020

We take this knowledge back into our innovation teams, and we use it. In 2011, I didn’t set out to create a contact center solution that scales with a broad range of capabilities and innovative support services. One of the things we (now) do very well at Talkdesk is listening to our customers, at every stage.

Leadership 69

Leadership 2011 Contact Center Innovation 69

SurveyGizmo

MAY 18, 2022

The investment will support the continued acceleration of Alchemer’s growth through marketing, product innovation, industry partnerships and strategic mergers and acquisitions. We believe Alchemer has the right model and team to serve this growing need and look forward to supporting its continued innovation and growth.”.

Insurance 52

Insurance 2006 2011 Financial 52

CSM Magazine

SEPTEMBER 29, 2022

Since 2011 Infinity has been developing call intelligence technology to optimise marketing campaigns, accelerate sales, improve contact centre operations and deliver slick customer experiences for clients in the automotive, travel, finance, healthcare, property, telecommunications, retail, and technology sectors. About Infinity.

Average Handle Time 52

Average Handle Time 2011 Telecommunications Automotive 52

Customer Bliss

JULY 11, 2017

She advocates a design-thinking approach, which focuses on customer empathy, experimentation, design, and innovation. Catherine co-authored the book “Understanding Your Users,” and is an active writer and speaker on customer empathy, innovation and design.

Leadership 0

Leadership Customer Experience 2013 2011 0

Oracle

MARCH 7, 2019

I often remind people the acronym “CX” was little-known until Bruce Temkin and Jeanne Bliss co-founded the Customer Experience Professionals Association in 2011. On an almost weekly basis, innovations in technology are allowing organizations to believe that there are better, quicker, more effective ways to interact with customers.

2011 103

2011 E-support 2019 Customer Centricity 103

CSM Magazine

OCTOBER 1, 2020

Stone served as CFO for marquee Amazon operations during key periods of growth, including Amazon devices and digital content from 2010 to 2011 and Amazon Web Services from 2012 to 2015. ASAPP delivers AI innovations that exponentially increase the operational performance of customer experience teams for leading consumer companies.

2011 52

2011 2012 2010 Financial 52

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

2018 76

2018 Customer Success 2011 Lifetime Customer 76

COPC

NOVEMBER 19, 2021

Joe has been the Chief Operating Officer of Plus since August 2011. Their game-changing, innovative approach has propelled them from a boutique firm to a full-service, global mobility powerhouse with offices located around the world. All of our work at COPC Inc. Our team spoke with COPC Inc. About Plus Relocation .

2011 52

2011 Contact Center 2021 Consulting 52

Magellan Solutions

MAY 3, 2022

Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. Wells Fargo & Co.

Call Center 81

Call Center Telecommunications Banking Financial 81

Ecrion

APRIL 22, 2019

Investments have grown by leaps and bounds — whereas $140 million was invested annually in 2011, investment climbed to $270 million in 2013, and $2.7 InsurTech is the use of technology innovations designed to make the current insurance model more efficient. billion in 2015.

Insurance 40

Insurance 2011 2013 2015 40

Experience Investigators by 360Connext

MAY 20, 2015

In fact, customer complaints via social networks has nearly doubled from 19% to 35% since 2011. They are the innovators. They will carry those emotions with them as they tell their spouses about how YOUR BUSINESS ruined their days. They will go out of their way to persuade people to avoid your offers. They are the visionaries.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

NICE inContact

NOVEMBER 27, 2018

An acquisition in 2011 proved to be especially fortuitous for SumTotal. With the APIs, there are ongoing plans for innovation—adding a third-party chatbot could be next! Read more about SumTotal’s results. The post SumTotal Systems Enhances Customer Support with Cloud appeared first on NICE inContact Blog.

Contact Center 48

Contact Center 2011 Omnichannel Innovation 48

Avaya

NOVEMBER 2, 2016

Over the last eight months, Avaya has launched several powerful, innovative solutions—including Avaya Breeze™ Platform , Avaya Oceana™ Solution , and Avaya Equinox™ Experience —that can help businesses understand, predict and respond to their ever-evolving customer needs. This extra attention has garnered amazing results.

Net Promoter Score 62

Net Promoter Score 2011 Customer Satisfaction NPS 62

Totango

JANUARY 22, 2018

With more than 20 years in customer-focused leadership and management, Krista is an innovative leader passionate about engaging customers and creating excellence in customer experience across industries. Prior to joining Google in 2011, Dante has held several roles in higher education, consulting, and in software development.

2018 48

2018 Customer Success 2011 Lifetime Customer 48

CSM Magazine

JUNE 4, 2020

As a pioneer in mobile device management with AirDroid being its flagship product since 2011, Sand Studio is dedicated to creating innovative solutions specifically for Android device management. Leveraging its innovation serving individual users, AirDroid Business extends the advanced technology to its enterprise customers.

Customer Service 52

Customer Service 2011 Download Customer Satisfaction 52

Oracle

APRIL 3, 2018

Here’s what we learned about Yasmini and the innovative work she and the Brazilian fashion retailer are doing in customer experience. Since 2011, the company has been investing in technology and processes to provide the best commerce experience to its clients. What new CX technologies and innovations excite you?

Fashion 50

Fashion Retail 2005 2011 50

Customer Enthusiast

OCTOBER 26, 2018

Values) Service, Learning, Contribution, Accessibility, Empowerment, Inclusion, Diversity, Sustainability, and Innovation. Inclusion: Since 2011, Comcast’s Internet Essentials has connected more than six million low-income Americans to low-cost, high-speed Internet at home in an effort to bridge the digital divide.

Customer Experience 90

Customer Experience Net Promoter Score 2011 Culture 90

Forrester's Customer Insights

JULY 30, 2019

World-class innovation delivery requires weaving together three foundational realities: “Software is eating the world.” Marc Andreessen famously said this in a 2011 essay in The Wall Street Journal. It was true then, and it’s all the more true today.

Innovation 50

Innovation 2011 Marketing Reference 50

Clarivate

AUGUST 16, 2022

Over the past decade, trademark filings have increased globally from fewer than four million filed in 2011 to over 13 million filed in 2021. With innovative solutions, such as Brand Landscape Analyzer, IP professionals can maximize the impact of their work for their business. Launch new brands on time while mitigating commercial risk.

Brands 52

Brands 2011 2021 2020 52

Customer Guru

MARCH 7, 2018

Radhika had also bagged the ‘Tech Women – Entrepreneur of The Year Award’ at the ‘Disruptive Tech and Innovation Awards 2016’ and the ‘Best Marketplace Award’ at the ‘2016 She The People Awards’. ShopClues.com was launched in 2011 via Facebook with a team size of 5. vibrant community of merchant partners. About ShopClues.

E Commerce 61

E Commerce 2016 E-support 2011 61

eglobalis

OCTOBER 1, 2017

Founded in 2011, the CXPA is the premier global non-profit international organization dedicated to the advancement and cultivation of the Customer Experience profession. Help to develop your unique Customer Experience, and creating innovative ideas, using design thinking and services design and other customer strategy design technics.

Customer Experience Professionals 49

Customer Experience Professionals CEM Customer Experience Events 49

Customer Bliss

JULY 26, 2018

William Chumley joined OIT (Office of Information Technology) in 2011, bringing with him 23 years of team management and customer relationship accomplishments in public and private sectors, small and large profit and not-for-profit organizations, and corporate and personal environments. But it's worth it! About William Chumley.

Government 111

Government Chief Customer Officer Roadmap Document 111

Bold360

MARCH 19, 2019

To find out, I spoke with Bharath Kadaba , Chief Innovation Officer at Intuit. Starting in 2011, when Apple’s Siri debuted, Intuit began to create a Quickbooks assistant that would respond to queries about your finances. This AI discussion with Bharath Kadaba , Chief Innovation Officer at Intuit was taken from our podcast.

2025 92

2025 Financial 2011 2017 92

Bill Quiseng

MAY 8, 2017

the first to market customer relationship management software solution that pioneered the space 30 years ago and is still innovating today, so he has a bit of a unique perspective on how customer communication has evolved and where it’s heading. Swiftpage is the owner of Act! , Filed under: Customer Experience , Customer Service.

2006 98

2006 2009 2017 2011 98

Avaya

DECEMBER 1, 2016

Today’s business environment is a competitive and dynamic landscape that necessitates innovation in communications and collaboration. In 2011, our Net Promoter Score was hovering in the 20s, placing us … well, on par with most of our competitors, which is to say not very good. It certainly wasn’t happening at Avaya.

Net Promoter Score 53

Net Promoter Score 2011 Events Technology 53

Service Untitled

JUNE 5, 2012

Consumers are the ultimate decision makers when it comes to what they believe to be a great buying experience, and as entrepreneurs and innovative business owners there is the constant challenge to present customers with the most convenient and innovative ways and technologies to deal with consumer needs. In 2011, over 72.6

Customer Service 81

Customer Service 2011 Consumers Customer Service Training 81

Avaya

OCTOBER 31, 2016

In a 2011 webinar, Gartner Research Vice President Laura McLellan boldly said that by 2017, the CMO would spend more on IT than the CIO. This is why we’re now seeing more forward-thinking companies innovating the role of CMO to work alongside the CIO and other collaborative players. Now that we’re just shy of 2017 (how time flies!)

Technology 74

Technology Marketing 2017 Social Media 74

Natalie Petouhof

SEPTEMBER 1, 2016

Though there are nearly dozens of ways that social adds to the value of not only Customer Service, Marketing, Product Innovation, Supply Chain, ERP as well as Internal Operations – like acquiring recruiting and retaining top talent. In the report, we go over many different examples of how companies have calculated ROI.

ROI 45

ROI Social Media Airlines Customer Service 45

Confirmit

SEPTEMBER 18, 2019

CX Day celebrates the rising importance of customer experience to companies, by highlighting the efforts of all customer experience professionals in raising the bar for achievement and innovation in the CX field. Founded in April 2011, the CXPA has more than 40 corporate members and 4,000 customer experience professionals in its community.

2011 40

2011 Customer Experience Professionals Events Insurance 40

CSM Magazine

AUGUST 26, 2019

Headquartered in Kuala Lumpur since 2011, Innov8tif is specializing in business process digitalization for Southeast Asian markets. With our flexible architecture and deployment options, Innov8tif can easily introduce liveness detection and biometric authentication across its product suite for fast, secure, and convenient KYC and onboarding.”

Telecommunications 40

Telecommunications E-support Banking 2011 40

CSM Magazine

APRIL 1, 2021

Pipeliner is an innovative sales application that combines powerful sales productivity tools, built-in automation engine, and visualized reporting & deep analytics to help companies gain a competitive edge in sales. New Forecast Graphs allows sales managers to visualizate how far the team is from hitting an expected quota.

2011 52

2011 Sales Insights Leadership 52

Magellan Solutions

MAY 6, 2020

Because of the 24/7 operations, unique technologies, and better innovation of call centers in countries like the Philippines and India, the company expected to get better assistance in processing efficiencies. Back in 2011, Vodafone had moved two of its call center operations to Egypt and India. Wells Fargo & Co.

Call Center 52

Call Center Telecommunications Banking Financial 52

Optimove

NOVEMBER 14, 2019

Dynamic Messaging’s unique marketing platform has been delivering personalized Interactive Voice Messaging for effective customer conversion and retention since 2011. With extensive experience and a portfolio of over 400 games, premium online casino software developer iSoftBet is at the vanguard of games innovation.

Multi-Channel 40

Multi-Channel 2008 E Commerce Sports 40

Avaya

NOVEMBER 8, 2017

So strong, that the number of accounts at global financial institutions grew by 700 million between 2011 and 2014. In many ways, a high-touch approach can be the catalyst needed to drive innovation, competitiveness, revenue, and customer advocacy. Make the Branch the Core of Your Omnichannel Experience.

Banking 40

Banking Multi-Channel Financial 2011 40

ViiBE Blog

JULY 8, 2021

Continuously highly rated by analysts, IBM offers some of the most innovative cybersecurity solutions out there. The first time an influential cybersecurity company was hacked happened in March 2011, when a US-based multi-factor authentication company called RSA experienced two successful spear-phishing attacks.

2021 52

2021 Government Transportation Automotive 52