article thumbnail

99 Amazing Social Media Statistics and Facts

Brandwatch CX

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. And it comes as a great fact sheet to give context to your social media marketing efforts. billion active social media users On average, people have 5.54

article thumbnail

121 Amazing Social Media Statistics and Facts

Brandwatch CX

We come across all sorts of interesting stats about social media sites and users, so we’ve collated the best of them in this bumper facts list. And it comes as a great fact sheet to give context to your social media marketing efforts. Social media statistics. billion active social media users.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Turn Social Media Customer Service into a Marketing Strategy

ShepHyken

Earlier this month I attended Social Media Marketing World , the largest conference on social media marketing in the world. Over the last few years, customer service has shifted from traditional phone support toward social media channels like Twitter, Facebook, Instagram, and others. Social Proof.

article thumbnail

Use of Live Chat or Social Media for Customer Service: One More Way to Make or Break Your Brand!

Bill Quiseng

In 2011, An American Express survey found that Americans tell an average of 9 people about good experiences and 16 people about poor experiences. Today, just five years later, people may still tell an average of 9 people about good experiences, but if they have a bad experience, they can now tell the entire world via social media.

article thumbnail

Facebook Fines: Is Their Culture To Blame?

Beyond Philosophy

After all, the social media platform hasn’t exactly been keeping our private information under lock and key. The social media platform has always had a fast and loose policy with sharing things their users did on the platform. Then, where will the social media platform be? Can We Trust Facebook?

Culture 90
article thumbnail

How to survive customer service blunders in the world of social media

Service Untitled

Possibly Related Posts: How to treat bad comments on social media sites Social media customer service is the quickest way for organizations. Social marketing 101; respond to your customers about social issues too Does your organization have a Facebook page where a customer. The conversion.

article thumbnail

What is Involved in Social Customer Care for a 1 in 500 Year BC Flood

Russel Lolacher

And it’s been well received… @TranBC @DriveBC thank you for your great social media presence. we see all your hard work, @DriveBC @TranBC social media leads. social has become a critical communication tool and is a part of our public infrastructure. Our social media is an extension of this.