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How to Manage (and Reduce) Call Center Call Volume

Stella Connect

Having strategies in place to be able to effectively manage and reduce call center call volume and wait times for customers is key to ensuring customer satisfaction (CSAT) and agent retention. . This when contact centers have also reported increases in call volumes, hold times, difficult calls, and escalations. .

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

As the top call center country of the world , the Philippines continuously impress global leaders because of its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location. A Brief History of the Call Center Industry in the Philippines. The call center industry generated $8.9

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Why US Companies Should Probably Never Outsoure Call Center Philippines Again, But They Do

Magellan Solutions

Why Some US Companies Do Not Hire Philippines Call Center. Here we look at some of the most common worries in outsourcing to contact center solutions Philippines : Offshore call centers make your customers feel disrespected. Call center Philippines outsourcing relies on scripted conversations.

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Why Outsource to a Multilingual Call Center in the Philippines

Magellan Solutions

Outsourcing to a multilingual call center from the Philippines assures these business owners of a smoother communication process with minimal risk of misinterpretation or instructions being lost in translation, both of which could result in costly mistakes such as lost customers. Contact us today! . TALK TO US! contact-form-7].

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The Best & Worst Philippines Call Center Companies in 2021

Magellan Solutions

Let’s take a look at the best and worst Philippines Call Center Companies this 2021. There are more than 700 Philippines call center companies – many of which work specifically for small and medium enterprises. So, here are some of the other factors that SME owners should look for in a call center company. .

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Reasons To Choose Philippine Call Center Services

Magellan Solutions

It has been a widely reported fact that the Philippines overtook India as the new number one destination for call center services in the world. While both are progressing, Third World countries, there are strong reasons why Philippine call center services have been preferred over their fellow Asian counterpart.

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Why Your Call Center Should be ISO Certified?

Magellan Solutions

Why Are Every Businesses Looking to Hire an ISO Certified Call Center? After examining 82 research papers in 2012, it was revealed that ISO certification has “clear benefits” on organizations. With over 18 years of industry experience, we offer high-quality customer service support and call center services.