Beyond Philosophy

MARCH 8, 2017

Neither of them provides a Customer Experience worth mentioning—at least not in a positive light. Back in 2012, we did some research involving over 40 telecoms. We asked the Customer Experience professionals there to name a Telecom they admired for the experience they provided.

Customer Experience 125

Customer Experience Customer Centricity 2012 Poor Customer Service 125

ijgolding

JANUARY 15, 2016

They also demonstrate why it is so important for CX to be recognised as a PROFESSION – for the world to recognise that CX is not some fictional business fad, but a genuine, fact based professional occupation. It is because to become a CCXP you MUST possess the knowledge AND experience of utilising and applying a set of core competencies.

Customer Experience 56

Customer Experience Customer Experience Professionals Customer Centricity 2016 56

Strativity

NOVEMBER 24, 2015

While the methods of delivering exceptional Customer Experiences are ever-evolving, the core ideals, messages, and concepts behind them will be relevant for years to come. From an interview with Lior Arussy, November 2012. You are a role model for many customer experience professionals.

Customer Experience 40

Customer Experience 2012 Hotels Travel 40

ijgolding

NOVEMBER 28, 2014

However, it is only a matter of time before a viral customer experience public relations disaster could hit any business…… and that leads me very nicely on to a story that might just be the next one to do it… Meet Maggie and David Wheeler.

2012 127

2012 Social Media 2014 Airlines 127

ijgolding

JANUARY 24, 2017

From the first time I arrived in Abu Dhabi in 2012, to the my most recent trip to Dubai last week, it has always been clear that the region has a strong desire to satisfy – and often wow – the customer. As a customer, there is so much to be impressed by – whether you be in the United Arab Emirates, Oman, Qatar or Saudi Arabia.

Customer Experience 62

Customer Experience 2016 2012 Transportation 62

Kerry Bodine

SEPTEMBER 27, 2017

The streaming media provider has since expanded to 15 shows , and the list is growing—as is its customer base. Netflix’s domestic and international customer base hovered around 20 million subscribers in 2012. It is part of a broader celebration of Customer Experience Day.

Marketing 54

Marketing 2007 2017 2012 54

CX Journey

MAY 3, 2016

The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes. I've been a member since 2012.

Customer Experience 40

Customer Experience Customer Experience Professionals ROI 2011 40

Bob Hayes

MARCH 28, 2015

zettabytes in 2012. In a recent study , I found that customer experience professionals had difficulty estimating size of customer segments based on customer survey metrics. The Rise of Statistics. We have a lot of data and are generating a lot more of it. IDC says that we created 2.8

2014 111

2014 2004 2009 2012 111

Customer Guru

MARCH 7, 2018

Devika Vittal is the Director of Customer Experience at UAE Exchange. She is a seasoned customer experience professional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two Customer Experience Benchmarking Index Awards for 2014.

Customer Experience 60

Customer Experience Customer Centricity Leadership Innovation 60

ijgolding

JANUARY 14, 2019

In 2018, the Customer Experience Professionals Association (CXPA) celebrated its 7th birthday. In 2011, the creation of the CXPA saw the competencies and capabilities practiced by those working in the field of customer experience as a profession for the first time.

Customer Experience 98

Customer Experience Airlines 2011 Customer Journey 98

SurveySensum

JULY 14, 2020

XM Scientist and Co-Founder at Effectly AB and experiasummit.com, Joakim Thörn is a subject-matter expert and a speaker who specializes in facilitating and helping clients expand their market presence through experience-based differentiation. Jaakko Männistö is an entrepreneur, Founder, and Omnichannel Customer Experience Professional.

2020 132

2020 Customer Experience Magazine Consulting 132

COPC

MARCH 28, 2017

These are just a few of the findings that make the 2016 CXMB Series Corporate Edition a compelling and valuable read for customer experience professionals at all levels. About the CXMB Series.

Customer Experience 40

Customer Experience Social Media 2016 2012 40

ijgolding

JULY 1, 2015

When I became an independent Customer Experience Specialist in 2012, I could scarcely have imagined where my chosen career, my passion, would take me.

Customer Experience 101

Customer Experience Travel Retail 2012 101

Qualtrics

NOVEMBER 21, 2019

For more than 20 years, Bruce Temkin has been a central figure in the world of CX ( customer experience ). From his influential thought leadership at Forrester, to founding the Customer Experience Professionals Association (CXPA) in 2011, it’s little wonder he’s known as the ‘Godfather of CX.’.

2020 22

2020 Retail Entertainment Leadership 22

Bold360

NOVEMBER 21, 2016

To gain some insight into the key lessons emerging from 2016 and what’s ahead for 2017, we asked a panel of 31 customer-focused marketers and CX pros to answer this question: “When it comes to customer experience: now that we’re nearing the end of 2016, what have you learned and what will you do differently in preparing for 2017?”

2016 111

2016 2017 Customer Experience Social Media 111