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Being the Bearer of Bad News

ShepHyken

The letter goes on to explain that they haven’t raised prices since 2012 and they want to continue to deliver the quality their members expect. We believe in being totally transparent with our Members, even if it means delivering some tough news. It’s a bummer. We don’t want to do it.

2012 113
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Guest Blog: Speed Saves Relationships

ShepHyken

When a customer writes a complaint online, review, tweet, post, etc., Your business is not where you are, it’s where your customers are… online. In a report by The Customer Experience Index in 2012 released by Forrester , 80% of businesses believe they are delivering superior customer service.

Blog 73
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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. with the intent of helping business leaders and organizations in improving their company culture and aligning the employees and their products/services towards the customers’ needs.

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5 Social Media Customer Service and Marketing Secrets from the Pros

Comm100

Example 2 – Christina over at A Mommy Story was staying at the Gaylord Opryland resort back in 2012. Chapter 1: 9 Unmissable Reasons Why You Need to Care about Social Media Customer Service. Chapter 2: You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why.

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Talkdesk Weekly Round-Up #2

Talkdesk

We don’t like to be overly complicated, so here’s the deal: We help you, you help your customers. This week, as always, we’ve lassoed up some advice from around the web to help you improve your company’s customer service strategy. Want to be Customer-Centric? Source: 2012 Global Customer Service Barometer.

2012 45
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Guest Post: Ritz-Carlton Customer Service Secrets

Service Untitled

Don’t assume that their mother or father, or previous employer taught them what really great service looks like. Have a written service strategy. Q: What other successful customer service strategies have companies adopted by studying Ritz-Carlton? A: It’s all about empowerment.