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Improve Your Brand Image by… Losing Subscribers!?

Experience Investigators by 360Connext

Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014. Added by Anne Reuss on Mar 31, 2014. Added by Anne Reuss on Jun 03, 2014. Added by Anne Reuss on Jul 29, 2014. " Added by Anne Reuss on Aug 01, 2014. Added by Anne Reuss on Sep 03, 2014. Added by Anne Reuss on Oct 27, 2014.

Brands 266
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Salesforce has been using its Journey Builder tool since 2014 to help businesses create personalized customer journeys. Similarly, SAP has been using its SAP Price and Margin Optimization tool since 2014 to help businesses set optimal prices based on market demand and competitor pricing.

B2B 299
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Why Customer Support Email Should Be Considered Sacred

Experience Investigators by 360Connext

Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014. Added by Anne Reuss on Mar 31, 2014. Added by Anne Reuss on Jun 03, 2014. Added by Anne Reuss on Jul 29, 2014. " Added by Anne Reuss on Aug 01, 2014. Added by Anne Reuss on Sep 03, 2014. The Best Email Blunder Comeback Ever.

2013 274
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Tying the Knot on Top-Notch Customer Service

Experience Investigators by 360Connext

Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014. Added by Anne Reuss on Mar 31, 2014. Added by Anne Reuss on Jun 03, 2014. Added by Anne Reuss on Jul 29, 2014. " Added by Anne Reuss on Aug 01, 2014. missing-image.png");})(this);'' />. missing-image.png");})(this);'' />.

2013 252
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The Value of Customer Experience

Experience Investigators by 360Connext

The second annual #CXDay is October 7th, 2014. The Second Annual #CXDay is October 7th, 2014. This Best of 360Connext post was part of the Customer Experience Professionals Association’s 2013 Customer Experience Day celebration. Come celebrate with us! Scroll down for more details.). It’s an interesting question.

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The Importance of Employee Loyalty in the Workplace

InMoment XI

Those costs, particularly when layoffs are involved, can include low morale among stressed employees, and widespread distrust of the company by employees, according to the American Psychological Association’s 2014 Work and Well-Being Survey. Metlife had similar findings in its 2011 Annual U.S.

Loyalty 435
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Innovative Customer Service Ideas: Making The Most of Micro

Experience Investigators by 360Connext

We find new ones to showcase all the time, so we wanted to leave you with some of our favorite examples from 2014. It’s an ongoing obsession. We hope these clever, creative and fun examples inspire you to review your own microinteractions and make the most of them! Don’t stop sharing those moments with us.