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5 Ways to Create a Better Customer Experience for 2016

Experience Investigators by 360Connext

89% of customers will decide based on customer experience in 2016. The post 5 Ways to Create a Better Customer Experience for 2016 appeared first on Customer Experience Consulting. And they’re making decisions because of it. How can you create a better customer experience now to compete in this changing marketplace?

2016 303
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The Authenticity challenge: 25 marketing, CX and innovation takeaways from the 2016 Customer Intelligence Summit

Alida

Earlier this week, more than 400 professionals in marketing, customer experience, innovation and research gathered in Chicago for the 2016 Customer Intelligence Summit. Eliza (@eliza_jacobs) September 20, 2016. Vision Critical (@visioncritical) September 20, 2016. Amanda White (@iamAMLW) September 20, 2016.

2016 267
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AI and Customer Experience: The Smarter, Faster, and More Personal Duo Redefining B2B Success

eglobalis

Similarly, Salesforce has been using its Einstein AI platform since 2016 to offer personalized recommendations and predictive insights for its B2B clients. Similarly, Oracle has been using its Oracle Fraud Detection tool since 2016 to help businesses identify and prevent fraudulent transactions.

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5 Ways to Improve the Patient Experience in 2016

Experience Investigators by 360Connext

The post 5 Ways to Improve the Patient Experience in 2016 appeared first on Customer Experience Consulting. I had never attended a conference solely focused on healthcare, so I learned a lot about what innovative healthcare systems are doing to improve the patient experience. Healthcare […].

2016 157
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Customer experience, authenticity and other themes at the 2016 APAC Customer Intelligence Summit

Alida

At the 2016 Asia Pacific Customer Intelligence Summit , over 200 professionals from marketing, market research, innovation and customer experience gathered for a day of learning and networking and to celebrate the achievements of the most customer-centric companies in the region. Emma Clark (@EmmaRClark) July 20, 2016. – health.

2016 162
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What do Trends from SXSW 2016 Mean for Customer Experience?

Experience Investigators by 360Connext

The post What do Trends from SXSW 2016 Mean for Customer Experience? The old-timers will lament the days of easy navigation and fewer crowds, and I’m certainly one of them. But I also walk away with my wheels turning about what the future holds for […]. appeared first on Customer Experience Consulting.

2016 189
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2016 lessons from my customer experience podcast

Customer Bliss

I launched a podcast, The Chief Customer Officer Human Duct Tape Show , in 2016. We’ll be back with new episodes in early 2017. So far, we’ve published 32 episodes.

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