BlueOcean
MARCH 7, 2024
Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020.
Customer Bliss
JANUARY 5, 2017
Over the holidays, I read two interesting articles about customer experience. The first one, from Forbes , is called “Five Bold Expert Predictions For 2017.” The second article is from Harvard Business Review and called “The Most Common Reasons Customer Experience Programs Fail.” Geofencing.
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CustomerGauge
JANUARY 6, 2017
Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. Keeping track of NPS and Customer Service best practices is going to help you accelerate your business growth.
Customer Bliss
DECEMBER 1, 2016
I know most of you have already started 2017 strategy planning (or finished it), but I wanted to put together a bunch of customer experience improvement program assets in one place. You can clip and save this post to review during the holidays and get ready for 2017. Customer experience improvement program: Keynotes.
Customer Bliss
DECEMBER 28, 2017
It's one of the most direct ways for a company to see first-hand what their customers go through to interact with them. What will CX Look Like in 2017? The implementation of chatbots will increase as more companies leverage them in social media as a way to communicate with customers. Click To Tweet. Click To Tweet.
ShepHyken
OCTOBER 5, 2022
Lately, I’ve been thinking about how sales and customer service combine to create an experience – hopefully a positive one. She created an experience for her customer. She created an experience for her customer. This is where sales and customer service collide. Here’s the short version. I’ve never lost.”
ShepHyken
JANUARY 9, 2017
Each week I read a number of customer service articles from various online resources. High-Performing Customer Service Teams Use Predictive Analytics by Vala Afshar. Huffington Post) The reality of today’s business landscape is that customers are more connected than ever. Here are my top five picks from last week.
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