TechSee

DECEMBER 11, 2018

2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. To deliver value in 2019, call center leaders must select a CX initiative that can immediately demonstrate ROI. The post How to improve you call center customer experience strategy for 2019?

Call Center 182

Call Center 2019 Contact Center Customer Experience 182

Oracle

DECEMBER 11, 2019

As 2019 draws to a close and a new year and a new decade are nearly upon us, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key innovations in AI that made a splash in 2019 and set the stage for future innovation in 2020 and beyond.

2019 52

2019 Innovation Financial Sports 52

BlueOcean

APRIL 16, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. Blue Ocean truly exemplifies what a BPO can do for a client in building a relationship and innovating to meet extraordinary needs. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

Contact Center 177

Contact Center 2024 Sports Customer Care 177

Alida

JULY 15, 2019

We at Vision Critical are proud to announce the winners of our 2019 Visionary Awards. These annual awards showcase clients that demonstrate excellence in utilizing customer insights to improve their organization’s performance in product innovation, customer experience, and marketing effectiveness.

2019 140

2019 Customer Centricity Innovation Customer Insights 140

Bizagi

OCTOBER 4, 2019

To enable innovation and experimentation your organization must have agile technology implementations,” said Gustavo Gomez, Bizagi CEO. We know that innovation is the key to being successful in the digital age, so we want to equip your organization with the innovative tools to make you a leader in your field.

Innovation 67

Innovation 2019 User Experience Connections 67

CSM Magazine

NOVEMBER 19, 2018

Sabio’s Chief Innovation Officer, Stuart Dorman highlights what he sees as the 10 key CX technology trends that will shape successful customer experiences during 2019 and beyond. 10 Key CX Technology Trends for 2019. 10 Key CX Technology Trends for 2019.

2019 88

2019 Customer Experience Social Media Innovation 88

Oracle

DECEMBER 22, 2020

As 2020 draws to a close and we look forward to the renewed possibilities of 2021, let’s take a look back at this year’s biggest AI innovations. Here’s a closer look at the key innovations in AI that made a splash in 2020 and set the stage for future innovation in 2021 and beyond. AI helps fight a pandemic.

2020 77

2020 Innovation Healthcare 2021 77

eglobalis

NOVEMBER 21, 2019

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

Books 110

Books 2019 2020 Customer Experience 110

ShepHyken

JULY 22, 2019

My Comment: Innovation guru Josh Linkner writes about his experience at a French restaurant in New Orleans. Top 14 Ways to Create a Great Customer Experience Strategy in 2019 [Updated] by Amritpal Dhangal. The post 5 Top Customer Service Articles for the Week of July 22, 2019 appeared first on Shep Hyken.

2019 116

2019 Article Social Media Customer Service 116

NetBase

NOVEMBER 19, 2018

Here are some social media marketing predictions for 2019, as heard from the experts at our recent NetBase LIVE conferences in New York and Los Angeles. Austin-based tinydrum calls it “Speaking Human” – and it’s the best approach to win over any audience heading into 2019. Which is the only way to roll if you want to get ahead in 2019.

Social Media 83

Social Media 2019 Marketing 2010 83

CSM Magazine

FEBRUARY 11, 2022

BigChange field service management software is helping commercial and industrial door specialist Access Innovations reduce paper consumption by more than 70 per cent. Access Innovation selected BigChange to replace an existing job control system.

Innovation 52

Innovation 2013 2018 Customer Relationship Management 52

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 73

2019 Customer Success 2018 Chief Customer Officer 73

Oracle

DECEMBER 26, 2018

As 2018 draws to a close, we’re looking back at the year’s biggest AI innovations. Here’s a closer look at key AI innovations that made a splash in 2018. At the same time, workers from all fields were using AI innovations to work smarter, rather than harder. Chatbots take customer service to the next level.

2018 105

2018 Innovation 2025 Healthcare 105

Lithium

DECEMBER 28, 2020

Khoros Engage 2019 focused on innovative approaches to the biggest issues facing digital leaders today: solving the connection crisis, managing worst case viral scenarios, and of course: which color notebook will you take home? Editor’s note: Part one can be found here. Chartreuse seemed to be especially popular. Concluding thoughts.

2019 52

2019 Engagement Social Media Roadmap 52

Oracle

JANUARY 15, 2019

The SmarterCX team is on location at NRF 2019: Retail’s Big Show in New York City this week getting an inside look at the latest in retail customer experience trends and technology. Here are some of the hottest trends, technology, and takeaways from NRF 2019. Stay tuned as we add more interviews and insights below.

2019 100

2019 Retail Customer Experience Omnichannel 100

Oracle

DECEMBER 12, 2019

The business world’s relentless focus on customer experience (CX) continued around the globe in 2019, and CX experts and business leaders captured their experiences in thought-provoking customer experience quotes. Read on and see what can inspire you to develop innovative customer experiences in the emerging new year and new decade.

2019 58

2019 Customer Experience Competitive Advantage Customer Care 58

Eptica

JANUARY 16, 2019

Date: Wednesday, January 16, 2019 Author: Olivier Njamfa - CEO & Co-Founder Why 2019 is all about trust for brands and consumers. Published on: January 16, 2019. Author: Olivier Njamfa - CEO & Co-Founder As we move into 2019, businesses are having to cope with unprecedented uncertainty.

2019 71

2019 Consumers Brands Social Media 71

Oracle

FEBRUARY 21, 2019

On March 20, 2019 at Oracle Modern Customer Experience in Las Vegas, the 13 th annual Markie Awards ceremony will take place, where winners in 14 categories of marketing and customer experience excellence will be announced. Ready to register for Oracle Modern Customer Experience 2019? Listed below are the 2019 Markie Finalists.

2019 75

2019 ROI Hotels Financial 75

ShepHyken

MARCH 11, 2019

Spark Customer Experience Innovation With These Three Strategies by Denise Lee Yohn. Forbes) Even if you know that innovation in CX is the primary way to compete and win today, you might not know how to get started. Here are three strategies to spark CX innovation. My Comment: This short article focuses on CX innovation.

Article 99

Article 2019 Customer Service E-support 99

UserReplay

NOVEMBER 23, 2020

Black Friday generated more than $7 billion in the United States alone in 2019, so it’s a huge deal for online brands. In 2020, it’s all about innovation. Innovating in marketing, innovation in service, and innovation in customer experience. Here’s why, and […].

Innovation 52

Innovation Sales 2019 2020 52

Oracle

JANUARY 18, 2019

At this year’s CES, a number of companies announced exciting innovations that have the potential to further reshape the way we shop. Pepper and Tally are at @CES 2019 showing attendees how robots can work together to automate tasks, driving more business for stores and giving customers an enhanced experience.

2019 78

2019 Retail Events Innovation 78

ShepHyken

JANUARY 28, 2019

My Comment: With the Super Bowl just around the corner, the title of the article by innovation expert Josh Linkner caught my eye. The State of Bots in 2019: Successes and Failures by Astrid Monge. Second, because it links to Fonolo’s free report, “The Top Contact Center Trends to Watch in 2019.”

2019 97

2019 Article Social Media Customer Service 97

ShepHyken

AUGUST 12, 2019

Calculating the ROI of CX: Complete Guide 2019 [Includes Spreadsheets] by Alyona Medelyan. Michael Maoz, a senior vice president of Innovation Strategy at Salesforce, has been researching the science and art of delivering world-class customer experience for decades. Well, that’s a bold (overtly general) statement.

2019 96

2019 Article Customer Service ROI 96

SurveySparrow

OCTOBER 10, 2019

Dreamforce 2019 is round the corner and we can’t keep calm! One of the biggest tech events is all decked up to take on the world by storm and woo a force of think tanks to innovate, share, explore and realize dreams over a cuppa! Here’s an article that has the answers to all your questions concerning Dreamforce 2019.

2019 73

2019 Events Workshop 2018 73

Oracle

MAY 7, 2019

” In the 2019 Magic Quadrant for Field Service Management, Gartner evaluates 14 vendors. ” Gartner Magic Quadrant for Field Service Management, Jim Robinson, 16 April 2019. The post 2019 Magic Quadrant for Field Service Management Released by Gartner appeared first on SmarterCX. Gartner Leaders Quadrant Description.

2019 75

2019 Management Competitive Advantage Reference 75

Oracle

JULY 25, 2019

Oracle OpenWorld 2019 will take place September 16-19 in San Francisco, with over 1,000 planned sessions on topics including transformational technologies, growth acceleration, intelligent cloud applications, and more. Learn from the Oracle product leadership about the latest innovations in commerce, CPQ, loyalty, and subscription offerings.

2019 60

2019 Omnichannel Innovation Retail 60

Oracle

MAY 21, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. In this 14th video in the Smarter Demos series, we take a look at some of the latest CX tech innovating the automotive experience. Copyright © 2019 Oracle. All rights reserved.

Demo 84

Demo Automotive Innovation 2018 84

SMG CX

MAY 15, 2019

In today’s dynamic marketplace, innovation is paramount to your brand’s success. One can’t simply run on autopilot and believe what works today will hold up tomorrow. But it’s not just a matter of changing for the sake of change—to remain relevant and gain competitive ground, your brand must evolve.

Innovation 40

Innovation 2019 Brands Engagement 40

Forrester's Customer Insights

JULY 22, 2019

Companies commonly ask me these innovation questions: What emerging technology should I invest in this year? How do we manage innovation when we’re busy with incremental improvements? What this shows is that many companies know that innovation is important — and they’re right. Innovation is crucial […].

Innovation 47

Innovation 2019 Technology Management 47

Experience Investigators by 360Connext

OCTOBER 17, 2018

A customer-centric culture is where innovation and imagination around the customer experience live. Tweet “”…culture is where innovation and imagination around the customer experience live.” I’m really excited to be a part of Customer Contact Week as they celebrate 20 years in 2019! Transformation.

Leadership 283

Leadership Culture Customer Centricity 2019 283

CSM Magazine

DECEMBER 18, 2018

As the year draws to an end, Philip Say, VP of Innovation Product Management at Sutherland Labs makes his CX predictions for 2019. Contextual awareness will redefine the customer experience. About the Author.

2019 79

2019 Customer Experience Hospitality Hotels 79

ShepHyken

APRIL 22, 2019

CX University) Quicken Loans has innovated a process for delivering continual change while providing a stable cultural structure. 10 Fresh Examples Of Customer Experience Innovation by Blake Morgan. Forbes) Here are 10 fresh examples of CX innovation from brands that aren’t afraid to think outside the box to serve customers.

Article 76

Article 2019 Customer Service Competitive Advantage 76

Oracle

APRIL 30, 2019

SmarterCX presents the Smarter Demos series , a 2-minutes-or-less look at some of the most innovative CX technologies and how they work. Alex, can you tell me what you think are going to be a few hot retail trends in 2019? The post Smarter Demos: Bitcoin 2019 Trends and How to Earn it While You Shop appeared first on SmarterCX.

Demo 69

Demo 2019 Retail Omnichannel 69

BlueOcean

MARCH 7, 2024

The company received a Bronze Stevie in 2017, a Silver Stevie in 2019, and another Silver Stevie in 2020. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions. This is Blue Ocean’s fourth time being recognized by the Stevie Awards.

2024 177

2024 Sales Customer Service Sports 177

ShepHyken

JUNE 24, 2019

Forbes) Dartmouth business school Vijay Govindarajan and author of The Innovator’s Dilemma describes three barriers to brand survival in a changing world. This article reminds us that no matter how busy we get, how innovative we become, and how much success we are enjoying, we can’t take our eye off of customer service.

Article 113

Article 2019 Customer Service Poor Customer Service 113

Peter Lavers

FEBRUARY 21, 2019

What were the key themes coming out of my coverage of February’s IBM’s showcase global conference Think 2019 in San Francisco? I was delighted to be invited by IBM Watson to Think 2019 in my role as an IBM Futurist. Disregarding the obvious IBM and sector-related hashtags (#Think2019 appeared in them all!), DataScience.

2019 66

2019 Leadership Culture Customer Centricity 66

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019. In 2019, not only will this trend increase, it will become much more mindful.

2019 49

2019 Customer Success 2018 Chief Customer Officer 49