Alida
DECEMBER 10, 2020
At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience. As part of this vision, our new brand, Alida , was unveiled to the world in September.
Experience Investigators by 360Connext
JANUARY 2, 2020
2020 – a year of vision ! 20 Customer Experience Commitments for 2020. Happy 2020! The post 20 CX Commitments for 2020 appeared first on Experience Investigators. I’m weirdly excited about this year. See what I did there?). This time of year is all about the BIG plans. I have total faith in you. You got this.
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TechSee
DECEMBER 31, 2019
Their customers are more likely to make repeat purchases, to try additional products or services, and to recommend the brand to family and friends. To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. Some estimates suggest that half of all online searches will be voice-based in 2020.
Experience Investigators by 360Connext
NOVEMBER 10, 2020
While it hasn’t been all sunshine and roses, better outcomes have emerged, and Yet many brands have been able to adapt and innovate at a pace previously unachieved. I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration.
Advertiser: Vanilla Forums
Will these unprecedented times expedite the rise of branded communities? 2020 was a year unlike any we've seen in our lifetimes. What does 2021 have in store for the community profession? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers!
C Space
JUNE 16, 2020
The Brand Move Roundup – June 16, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Sixteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.
C Space
JUNE 3, 2020
The Brand Move Roundup – June 3, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Fourteen weeks ago, when the gravity of the situation became clear, we started daily reporting on how brands were dealing with the COVID-19 crisis.
Speaker: Bryan Horn, Founder, CS Solutions
Why employee empowerment is a proven ROI and will create lasting customers of your brand. Thursday, August 27 2020 11AM PST, 2PM EST, 6PM GMT Examples of both HORRIBLE and FANTASTIC customer interactions. The humanity of customer experience.
Speaker: Vanilla Forums
This is your chance to stay ahead of the trends for 2020, and hear from five of Vanilla Forums' community experts as they respond to your most pressing questions from the newly released 2020 Community Predictions ebook! Rise of the Branded Community Over Social Media. Who: Sophie Bujold, Founder, Cliqueworthy.
Advertiser: Vanilla Forums
In short, a well-maintained community will provide immense brand value and elevate the customer experience. In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. Thursday July 16, 2020 11AM PST, 2PM EST, 6PM GMT In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change. Discuss DIY platforms versus managed services – which is right for me?
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. Wednesday July 29th, 2020 11AM PST, 2PM EST, 6PM GMT. But if you have to beg a customer to give a review or referral, you're doing it wrong.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology. October 22, 2020 at 11 am PDT, 2 pm EDT, 7 pm BST Now more than ever, we must strive for customer experience excellence. How to define and prioritize the digital moments that matter.
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