ProProfs Chat
JANUARY 30, 2020
Well, that’s exactly why you need to focus on engaging with your customers regularly. With consistent engagement, you’ll get to figure out: Customer pain points. Impacts of consistent engagement. And, these, in turn, will help your company create strategies that will strengthen your customer engagement process even further.
Experience Investigators by 360Connext
NOVEMBER 10, 2020
I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration. I’ve seen incredible designs, hard work, and actionable insights fail to gain traction time and again due to that lack of key stakeholder engagement and drive.
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TechSee
DECEMBER 31, 2019
To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Some estimates suggest that half of all online searches will be voice-based in 2020.
Ecrion
FEBRUARY 25, 2020
Customer engagement is something that’s often overlooked, but a crucial variable that impacts the success of any business. However, do you know what customer engagement is? Put simply, customer engagement has a direct impact on customer satisfaction. How can you increase your customer engagement and grow your business?
Speaker: Vanilla Forums
This is your chance to stay ahead of the trends for 2020, and hear from five of Vanilla Forums' community experts as they respond to your most pressing questions from the newly released 2020 Community Predictions ebook! Rise of the Branded Community Over Social Media. Who: Sophie Bujold, Founder, Cliqueworthy.
Experience Investigators by 360Connext
OCTOBER 22, 2019
What sort of predictions can we make to better prepare for the future of Customer Experience in 2020 and beyond? But first, let’s talk about what won’t change in the world of CX — not in 2020, nor the foreseeable longer-term future. Engaged employees are in demand, and frankly getting harder to keep.
One Millimeter Mindset
NOVEMBER 26, 2020
In 2019, I never imagined I’d be creating a 2020 Thanksgiving Gratitude blog post during a global pandemic. Because the reality of 2020 is that all of us are wrestling with two sentiments: what we are grateful for in addition to a profound sense of loss. As I reflect, I offer three thanksgiving gratitude 2020 paradigm shifts for you.
Advertiser: ZoomInfo
As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance. This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.
Speaker: Laura Sikorski, Contact Center Consultant
Your Contact Center today is truly an Interactive Engagement Center and the most customer-focused area in your organization. Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries.
Advertiser: Vanilla Forums
Online communities provide a wealth of benefits for organizations; they impact a variety of customer activities, boost engagement, and provide a range of transformative business services. Customer Communities Elevate the Customer Experience. External Communities Elevate the Customer Experience.
Speaker: Jim Rembach, Editor in Chief, CX Global Media
With turnover increasing and employee engagement plummeting, focusing on this touchpoint is vital for employees to interact with customers in a more efficient and emotionally intelligent way. Thursday December 17th, 2020 at 11AM PST, 2PM EST, 7PM GMT The critical-to-success behaviors and skills that lead to success.
Speaker: Dennis Snow, President, Snow & Associates
Based on his 20-years with Walt Disney World along with many years of consulting with organizations around the world, Dennis Snow will provide a “how-to” program for engaging employees in delivering outstanding customer service. Wednesday, July 15 2020 11 AM PST, 2PM EST, 6PM GMT Inspire personal accountability in the workplace.
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