Gainsight
MARCH 4, 2022
In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcasts. As we looked back over the 2020 season, we realized there were incredible insights on customer success and life in general as people adjusted to a different work-life balance.
Experience Investigators by 360Connext
NOVEMBER 10, 2020
I asked a few customer experience leaders to share their lessons on what 2020 can teach us. CX Lessons from 2020: Coalition, Resilience, & Collaboration. I’ve seen incredible designs, hard work, and actionable insights fail to gain traction time and again due to that lack of key stakeholder engagement and drive.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
DECEMBER 31, 2019
To help you plan, we’ve highlighted nine of the biggest customer service trends for 2020. In 2020, automation, Artificial Intelligence (AI) and Machine Learning are expected to have an even greater impact on contact center operations. Some estimates suggest that half of all online searches will be voice-based in 2020.
Experience Matters
DECEMBER 30, 2019
I collaborated with our XM Institute faculty (Aimee Lucas, Ben Granger, Isabelle Zdatny, and Moira Dorsey) to pull together a picture of where we think XM will be heading in 2020. As we looked across the different elements we were expecting to see, an overall theme for 2020 emerged… The Year Of Insightful Actions.
Advertiser: Vanilla Forums
2020 was a year unlike any we've seen in our lifetimes. This year's edition includes: Insight from 21 top community experts. Will these unprecedented times expedite the rise of branded communities? What can organizations do to ensure their business remains relevant? This year's Community Predictions has all the answers!
Alida
MARCH 3, 2022
In 2020, every person generated 1.7 megabytes per second. And a lot of that data could be used by businesses to create better products and provide a better overall customer experience for their audience.
Magellan Solutions
SEPTEMBER 9, 2020
This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Let’s take a look at the live chat statistics 2020 to verify its latest status and the benefits it brings to businesses if utilized properly.
Advertiser: ZoomInfo
This report aims to highlight the current state of B2B database and contact acquisition strategies and organizations’ goals to leverage data to fuel their go-to-market strategies in 2020 and beyond.
Speaker: Laura Sikorski, Contact Center Consultant
Your agents need to be autonomous, insightful, empathetic, engaging, and be available on any channel assigned, at any time and be able to simultaneously respond to your customers’ queries. June 25th, 2020 11:00 AM PST, 2:00 PM EST, 7:00 PM GMT. The role of your employees is paramount. How do you keep employees happy?
Advertiser: Vanilla Forums
Each year, the Community Roundtable seeks to explore and assess community and the community profession, revealing key insights indicative of how the industry itself is evolving. In short, a well-maintained community will provide immense brand value and elevate the customer experience. External Communities Elevate the Customer Experience.
Speaker: Jenn VandeZande, Head of Digital Engagement Strategy at SAP Customer Experience | Beth Scott, VP, Business Operations - Supply Chain | Nikki Grigsby, PHR, Chief Operations Officer at Syndigo | Levana Wang, Content Creator, Gen Z Expert
Post-2020 life has changed the world in many ways — not the least of which is accelerating our reliance on digital commerce. Join Jenn VandeZande, Beth Scott, Nikki Grigsby, and Levana Wang for this insightful and topical conversation on the modernization of e-Commerce tech.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
and master customer rage for an insightful webinar on September 23rd. Wednesday September 23, 2020 11AM PDT, 2PM EST, 6PM GMT Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, Tune in and learn: How to identify the key target transactions for both SLAs and empowerment.
Expert insights. Personalized for you.
97 
Let's personalize your content