InMoment XI
JANUARY 10, 2024
Why Reputation Management is Important for Senior Care More than 90% of families heavily rely on online reviews when deciding on senior living communities, a significant increase from the 82% recorded in 2020. To streamline this process and minimize errors, leveraging local listing management tools becomes imperative.
Alida
DECEMBER 10, 2020
At the beginning of 2020, Vision Critical made the strategic decision, guided by new leadership , to continue to help brands deeply understand their customers AND make it easier for them to manage the end-to-end customer experience. As part of this vision, our new brand, Alida , was unveiled to the world in September.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CSM Magazine
APRIL 18, 2024
DSSL Group, the security systems company, has rolled-out a new field service management system from BigChange. Automated workflows and integration of management systems has meant that two, full-time staff members have been redeployed within the business equating to a saving of around £60,000 per annum.
eglobalis
NOVEMBER 14, 2020
Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.
Speaker: Vanilla Forums
This is your chance to stay ahead of the trends for 2020, and hear from five of Vanilla Forums' community experts as they respond to your most pressing questions from the newly released 2020 Community Predictions ebook! Privacy and Data Management. Who: Nicole Banks, Community Manager, Synopsys.
Beyond Philosophy
DECEMBER 31, 2019
Here we go, beginning of 2020 and a whole new decade. With that in mind, I have some predictions for the trends in Customer Experience for 2020 and beyond. . Many senior managers believe that we’ve given Customer Experience a fair crack of the whip. . In 2020, we are going to see continued development in these areas. .
One Millimeter Mindset
NOVEMBER 26, 2020
In 2019, I never imagined I’d be creating a 2020 Thanksgiving Gratitude blog post during a global pandemic. Because the reality of 2020 is that all of us are wrestling with two sentiments: what we are grateful for in addition to a profound sense of loss. As I reflect, I offer three thanksgiving gratitude 2020 paradigm shifts for you.
Advertiser: ZoomInfo
47% of marketers said they have a database management strategy in place, but there is room for significant improvement. As buyer expectations to receive this type of relevant engagement continues to heighten, database management strategies are of high importance.
Advertiser: Vanilla Forums
In collaboration with the Community Roundtable, we have provided you with a comprehensive summary of The State of Community Management 2020, including an assessment of three key findings: Advanced Communities Create Generative Value. External Communities Elevate the Customer Experience.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Also joining is SmartAction, who manages the AI-powered CX for more than 100 brands. Discuss DIY platforms versus managed services – which is right for me? Thursday July 16, 2020 11AM PST, 2PM EST, 6PM GMT In this webinar, Brian and Aarde will: Identify telephony interactions and volumes that meet thresholds for change.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Join Jeremy Boudinet, Marketing Manager of Nextiva, and learn the tools for getting that glowing review. Wednesday July 29th, 2020 11AM PST, 2PM EST, 6PM GMT. Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. April 15th, 2020 11:00 AM PDT, 2:00 PM EDT, 7:00 PM GMT Unsurprised? Today, TechStyle Fashion Group automates millions of calls and chats each year with conversational AI.
Expert insights. Personalized for you.
260 
Let's personalize your content