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Top 10 Customer Success Takeaways from SaaStr Annual 2021

ChurnZero

Last week we had the much anticipated opportunity to sponsor, attend, and speak at the in-person 2021 SaaStr Annual conference. Are your compensation plans setting your business up for longer-term success or subscription contraction? SaaS customers are only using 50% of the licenses that they buy- @markroberge. saastrannual.

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Top Customer Success Conferences in 2021

CustomerSuccessBox

INBOUND 2021. This summit discusses the importance and innovations of customer success. This conference will occur in the fall of 2021, and will have big-time celebrities and successful business leaders across a number of different industries. Customer Contact West. TSIA Customer Success Conference.

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Top 5 Customer Success Takeaways from TSIA Interact 2021

ChurnZero

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The theme for the online conference was “The Haves and the Have Nots”, which focused on the critical business capabilities you need for success in XaaS. . TSIA (@TSIACommunity) May 6, 2021.

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Top 10 trends shaping the future of Customer Success in 2021

CustomerSuccessBox

And in all these -the common thread- Customer Success. Customer Success as a stream has played an important role. So, without further ado, let’s see the Customer Success Trends as predicted by the CS experts. 1 Renewed focus on new customer onboarding. via GIPHY. #1 5 Flexibility.

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The Ultimate List of Customer Success Resources For 2021

Gainsight

As we embark on the New Year, now is the perfect time to catch up on Gainsight’s Customer Success resources from 2020. We compiled our best Customer Success resources from last year, from blogs to ebooks to webinars and podcasts. Launching Customer Success. Customer Success Team Management.

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Top Customer Success Conferences in 2021

ClientSuccess

With most of the conferences in 2020 either cancelled or converted into virtual events, many industry leaders are looking forward to getting back to normal in 2021. The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead.

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2021 Customer Success Leadership Study Results Reveal Resilience and Growing Influence

Education Services Group

The 2021 Customer Success Leadership Study is out! Especially when they are telling a story about how Customer Success is booming. Without further ado – here’s a quick recap of the 2021 Customer Success Leadership Study! I don’t know about you, but I love data. Numbers are the best.

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