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2022 Product Roadmap

Totango

We wrapped up 2021 with a few game changing innovations and are excited to get on the road again with another exciting year of new features. . In case you missed it, Ravit Danino, our SVP of Product presented our Roadmap to Customer Success and what’s coming for 2022. Have you seen what Totango is working on? In-App messaging.

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Guest Post: How to Build Your Customer Experience Roadmap

ShepHyken

Without a well-defined customer experience strategy and roadmap, you risk investing in the wrong technology and designing the wrong experiences. So, take the time to build your customer experience roadmap and align your budgets with it. What is a Customer Experience Roadmap? Customer Experience Roadmap Case Study.

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Four Tips for Using Customer Data to Improve the E-Commerce Experience

InMoment XI

Thanks to COVID, digital roadmaps across industries have quickly accelerated. If you weren’t yet online, it didn’t take long for brands to adapt when brick and mortar businesses across Asia Pacific were forced to shut down in 2020 and 2021. . E-commerce is one of the fastest growing industries of this decade.

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How Employee Experience Initiatives Help Brands Retain Talent, Grow Workforces, and So Much More

InMoment XI

You’ve probably seen that writing on the wall ever since The Great Resignation kicked off in early 2021, but if you’re not sure where to start, we have you covered! Well, we have the answer to that as well!

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Customer Marketing Summit Recap: Building a Roadmap for a Thriving Program

Influitive

According to LinkedIn, “customer marketing manager” was the third fastest growing job title in the United States in 2021. The post Customer Marketing Summit Recap: Building a Roadmap for a Thriving Program appeared first on Influitive. Today, customer marketing is clearly in the mainstream. The […].

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Atlas Highlights - June 2021

Lithium

In our 2021 Spring Release , we’ve got even more good news to share, with updates that will enhance user experience, improve efficiency, and increase analytical power across the entire Khoros experience. Learn about our recent product enhancements and check out what’s coming soon on the Khoros Roadmap. Webinars & Events.

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5 innovations from 2020 that will shape 2021

Talkdesk

I think we’re all more than ready for 2021, and if we apply the spirit of innovation sparked by 2020, it’ll be a very good year. Don’t settle for less than exceptional CX every day CX is critical to retaining and driving business and the mandate to improve it in 2021 will continue. In 2021, Talkdesk will celebrate its 10th anniversary.

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