InMoment XI
JANUARY 18, 2022
In the past few years, businesses have had to pivot countless times in order to adapt the experiences they provide customers, employees, and the greater market. The “2022 Experience Trends Report: Four Trends That Are Changing Customer & Employee Experiences This Year” just dropped, and we wanted to give you a sneak peek!
InMoment XI
MAY 17, 2022
At the very least, no matter what department you operate out of, you’ve seen the unprecedented level of churn the job market is experiencing right now. There’s a lot to unpack with The Great Resignation, but one of the core truths playing out here is that many employees aren’t getting what they’re looking for from their employers in 2022.
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InMoment XI
MAY 18, 2023
The New Vehicle Customer Study, eNVy Awards, recognize 2022 model year vehicles consumer rated on comfort, quality, performance, safety, and ownership cost.The study data is used by global automotive companies and automotive suppliers. Clair , our syndicated research lead.
InMoment XI
MARCH 16, 2022
Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022. And they don’t just want a discount sign at the front of your store, but for you to tap into the influencer market and establish a strong social media presence.
Advertiser: ZoomInfo
In 2022, as companies continue to move more functions online, employees will take a more virtual -- and flexible -- mindset and lifestyle in parallel to the digitization of businesses. The fight to find new customers and retain existing ones is the biggest business challenge for many companies.
InMoment XI
APRIL 5, 2022
InMoment recently dove into the financial services industry’s 2022 outlook—and there’s a lot to unpack. This year’s trends report has unearthed a few key discoveries that these businesses must pay attention to if they want to differentiate themselves in this competitive market.
TechSee
DECEMBER 16, 2021
There are many new ideas, initiatives, and technologies flooding the market that aim to help the industry address its myriad challenges. Expect omnichannel self-service – with human backup — to become a priority for the future of call centers in 2022.
Advertiser: ZoomInfo
Analysts and professionals alike tend to argue that account based marketing (ABM) is not new. So, what does ABM look like in 2022? On the surface, this is an accurate statement. However, ABM practitioners have evolved the strategy from development to implementation.
Advertiser: ZoomInfo
Businesses are tasked with beating pre-pandemic numbers, making marketing more essential than ever before. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy. In this eBook, you’ll discover what it takes to develop and drive a successful marketing-led growth strategy.
Speaker: Helena Chen, Director of Product Marketing & Marilyn Cassedy, VP of Customer Success
Agent turnover has always been problematic – but in 2022, agent attrition rates have gotten worse. Combined with the Great Resignation and a candidate-driven market, it’s become a perfect storm for contact centers. May 19th, 2022 at 11:00 am PDT, 2:00 pm EDT, 7:00 pm GMT
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
He will share with you: Market research on the shifting labor market. November 17th, 2022 at 11:00 am PT, 2:00 pm ET, 7:00 pm BST In this webinar, contact center expert Colin Taylor will discuss which trends will drive your organization into the future. How to apply 2023 technology trends to your company's current demands.
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