How 3 CX Trends Compare from North America to Asia-Pacific in 2022
InMoment XI
MARCH 16, 2022
CX Trend #2: The Impact of Social Media Influencers. Even with a consumer generation spanning seven decades, social media influencers are maintaining their, well, influence. Both APAC and NA regions match with 55% of consumers being somewhat or extremely likely to use influencer codes in 2022.
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