InMoment XI
AUGUST 31, 2023
Integrated CX connects critical aspects of a successful customer experience, including: Integrated Signals: Weaving together customer voices and potential customers’ perspectives throughout the entire customer journey, including surveys, chats, reviews, calls, and more. Hear what our delegates had to say about last years’ event!
TechSee
AUGUST 10, 2023
As a solution that is natively integrated with Amazon Connect, there are no integration costs for customers to deploy. Organizations focusing on digital transformation are enabled to deliver visual customer engagements which result in better service outcomes and improved customer satisfaction.
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TechSee
MARCH 7, 2023
Elizabeth has been leading the conversation on how our new connected homes and devices are changing how we live and documenting service evolution for nearly 25 years. Patricia Smith, VP of Customer Support, Hotwire Communications – Patricia was a finalist at the 2023 Stevie Awards for Customer Service, as Woman of the Year.
Upstream Works
JANUARY 31, 2023
As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In the world of business, connecting the dots from experience to financial impact is an essential skill. October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations.
Lumoa
NOVEMBER 17, 2022
Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Using your customer’s name in marketing materials and customer support can build trust and forge a personal connection. . Data Collection.
TechSee
DECEMBER 12, 2022
Download our Field Service Vision 2023 Report to Learn ore about these topics. A Weak Economic Outlook for 2023. Heading into 2023, service leaders recognize the need to improve both their customer experience and the need for technological innovations to do so. Service Improvement Challenges. Staring Down the Challenges.
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