InMoment XI
MARCH 18, 2024
That’s where InMoment steps in, offering a simplified pathway to success with our Integrated CX approach: Strongest Signals, Richer Insights, and Smarter Actions. Now that we’ve explored capturing Strongest Signals in our previous blog post , it’s time to dive into the heart of Integrated CX—unlocking the Richest Insights.
InMoment XI
AUGUST 31, 2023
Integrated Insights : Delivering both leading innovative technology and strategic expertise to deliver ROI. Explore the transformative potential of integrated signals, insights, and actions for your experience programme. Joining us means tapping into a wealth of expertise and insights that you simply can’t afford to miss.
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SAP Customer Experience
JANUARY 19, 2023
Live Stream: Labs Talk Community: 2023 Trends and Insights Get ready for a jam-packed episode of Labs Talk, as we kick off 2023 with our first ever Community Call.
Optimove
OCTOBER 3, 2023
Optimove’s 2023 Report of Players’ Preferences in iGaming Marketing uncovers key insights to boost performance of marketing campaigns, gaming loyalty programs and more. online players, offers valuable insights into players’ trends and preferences. This comprehensive report, based on responses from 396 active U.S.
Speaker: Dave Seaton, CEO of Seaton CX
When crafted with precision and insight, journey maps emerge as powerful catalysts, transforming customer experiences and steering businesses towards profitable growth. 📆 November 30th, 2023 at 11:00am PST, 2:00pm EST, 7:00pm GMT Is Customer Journey Mapping a tired fad from 2013? Register today to save your seat!
2020 Research
DECEMBER 13, 2023
Shopper Profiles: Tech-Savvy, Gender Distribution, and Regional Insights Now, let’s take a closer look at the shopper profile. We hope these insights have ignited your curiosity and shed some light on holiday shopping trends. The post Discover the Fascinating Insights of 2023 Holiday Shopping Habits appeared first on Sago.
Lumoa
NOVEMBER 17, 2022
Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023. Chatbots are a popular CX trend moving into 2023. Using AI to collect data is a powerful CX trend that we will see appearing in 2023.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. October 19th, 2023 at 9:30am PDT, 12:30pm EDT, 5:30pm BST In the world of business, connecting the dots from experience to financial impact is an essential skill.
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The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus the phone amongst 18–35-year-olds—the first time online chat has eclipsed phone! JUST RELEASED!
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. Employee/employer relationship insights to increase engagement.
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Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders surveyed believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
Speaker: Donna Weber - Customer Onboarding Expert
Donna will share insights and practical tips to help you achieve your growth goals – this year and in the long-term.
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