Lumoa

NOVEMBER 17, 2022

In the past two years, we’ve seen a massive surge in online shopping, from tech products to fashion items. trillion by 2025. Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. E-commerce sales are now projected to reach $7.4

E Commerce 83

E Commerce 2023 E-support Customer Experience 83

Optimove

AUGUST 15, 2023

million people in the US will be using QR codes by 2025 – not bad for a technology that’s had more than its fair share of naysayers! A frictionless user experience. QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 The result?

Brands 52

Brands Marketing 2025 Events 52

SaleMove

MAY 26, 2020

Julia Carreon from Wells Fargo put it nicely in the article : “Gen Z members over the next decade will grow up to be the most demanding consumer the world has ever known” The demand for interactive and personalized digital experiences has already begun and it’s only going to increase.

Social Media 52

Social Media Banking 2002 2025 52

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Microsoft predicts that by 2025 as many as 95% of customer interactions will be through AI. With customers expecting personalized, in-the-moment online experiences, the value of real-time data insights is paramount. But don’t worry, 2021 isn’t going to feature any giant robots wielding machine guns. At least, we hope it won’t.

2021 52

2021 Customer Experience E-support Omnichannel 52

Eptica

APRIL 23, 2020

And trust is even more important in the online experience, where competitors are only a click away. What will customer self-service look like in 2025? This applies across industries – brands that create a strong relationship are more likely to be forgiven or given the benefit of the doubt if minor problems occur.

Hospitality 72

Hospitality 2025 2020 Books 72

Thunderhead

OCTOBER 19, 2018

One CEO of the top five spoke recently of ‘end-to end’ online retailing of new and used cars – from research to purchase and finance, plus delivery and signatures: “It’s about making effortless journeys for customers, not complex processes”. It’s about making effortless journeys for customers, not complex processes” – dealer CEO.

Omnichannel 40

Omnichannel Automotive 2018 2025 40