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9 Important social media trends you need to know in 2023

BirdEye

Social media is an ever-changing landscape where trends rise and fall every day. If you aren’t keeping a close eye on the latest social media trends, you might be left guessing while your follower count decreases. TikTok is becoming more than just a social platform. The growth of TikTok is unstoppable.

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Evolution of Customer Experience in E-Commerce 2023

Lumoa

AI-powered customer support could save businesses $80 billion in labor costs by 2026. . Public social media reviews can provide insight into competitor pricing and allow businesses to adjust their offering to suit. Another measure of customer satisfaction is communicating with your customers on social media platforms.

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What Is Customer Appreciation Day and When Is It?

CSM Magazine

Friday, May 15, 2026. Show your gratitude by personally thanking customers in person, via email or through social media platforms like Facebook, Twitter, Instagram etc. Make a video thanking your customers and post it on social media. Friday, May 19, 2023. Friday, May 17, 2024. Friday, May 16, 2025.

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100+ social media statistics to help your marketing in 2023

BirdEye

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

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Is a Digital-Only Strategy Right for Your Business?

CSM Magazine

Changing a flight and getting help with a booking can now only be done through WhatsApp, live chat services, email, text and social media messaging. Stats show around half of people say they have been ignored by brands when they have used messaging apps or social media channels over the last year.

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eCommerce Brands Winning Market Share with Social Insight

NetBase

Billion by 2026, Nutrisystem will be a part of that number that sees maximum profit due to their social listening expertise. Armed with Advanced AI they were able to pick up on themes and topics being discussed via blogs, forums, social media and other data sources. And with the Dietary Supplements Market to reach 210.3

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Protecting Your Contact Center Agents’ Emotional Well-Being

Playvox

The study also revealed that customers are turning to digital channels to complain more often than phone calls, with 32% of customers surveyed sharing their complaints on social media. But a new problem is emerging.