article thumbnail

The Gig Economy is Paving the Way for Agile Customer Service

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. However, customer service models are changing, especially with digital marketplaces such as Upwork and Fiverr providing innovative work opportunities for freelancers. There is no doubt that the gig economy is growing.

article thumbnail

6 Pain Points Faced by Gig Customer Service and How Vision Can Solve Them

TechSee

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Gartner estimates that by 2022, there will be a 50% increase in one-off issue resolution and consultative services offered on freelance platforms, and Everest Group estimated that U.S.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

Open Banking Adoption Is On The Cusp Of Robust Growth In Europe

Forrester's Customer Insights

Forrester’s European Open Banking Forecast predicts a doubling of the adoption of open banking across countries, and use cases, from 2022 to 2027.

Banking 26
article thumbnail

Top 5 AI-driven Customer Service Trends To Watch in 2022

CSM Magazine

Recently, Verified Market Research concluded that up to 2027, the Conversational AI space would surge exponentially and reach a valuation of $18.02 AI can additionally help in enriching the customer experience on your site with new and innovative methods. 5 Best AI-driven Customer Service Trends in 2022.

2022 52
article thumbnail

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Stay Informed About Industry Trends Stay informed in terms of the latest trends and innovations in call center management and customer service.

article thumbnail

Choosing the Right Contact Center for Your Business: Key Factors to Consider

Call Experts

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Stay Informed About Industry Trends Stay informed in terms of the latest trends and innovations in call center management and customer service.

article thumbnail

BPO Philippines Reshaping The Retail & Banking Industry For 2022

Magellan Solutions

With an expected CAGR of 45.23% between 2020 and 2027, the future of neo-banking looks very promising. . Stricter data regulations, the demand for innovation, the need for instantaneous information, optimal customer experience, and faster approvals. . Innovation to drive economic recovery and growth.

Banking 52