Forrester's Customer Insights

OCTOBER 4, 2022

billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].

2029 48

2029 Management Marketing Customer Relationship Management 48

Maru Group

MARCH 1, 2023

billion by 2029, growing at a Compound Annual Growth Rate (CAGR) of 10.1% during the forecast period of 2022 to 2029’ – C5 Group Inc ) Even a look at the chilled cabinets in the supermarket and you’ll see the evidence – but are people engaged with this and to what extent?

2029 52

2029 2023 2022 Innovation 52

CSM Magazine

APRIL 18, 2024

billion by 2029, according to Fortune Business Insights and Markets and Markets. It’s a cloud-based delivery model that allows businesses to add real-time communication features such as voice, video, and messaging to their own applications without needing to build back-end infrastructure and interfaces. The market size is valued at USD 8.73

2029 52

2029 E Commerce Healthcare E-support 52

delighted

OCTOBER 3, 2024

billion between 2024 and 2029. By 2027, nearly a quarter of retail purchases are expected to take place online. Statista estimates that revenue in the ecommerce market will increase by $657.8 Is omnichannel still an ecommerce trend? Omnichannel retail is here to stay, now a vital part of every retail strategy.

Retail 95

Retail 2024 Social Media 2028 95

TechSee

APRIL 30, 2025

>Source: TechSee​  ● 80% of customer problems could be resolved by AI by 2029—but only if knowledge is accurately captured and structured. >Source: >Source: CX Today​ ● 88% of customers say the experience a company provides is as important as its products or services.

2029 124

2029 Contact Center Competitive Advantage Customer Satisfaction 124

Chadwick Martin Bailey

NOVEMBER 12, 2019

How can you become attentive to what is and isn’t happening to live towards the world of 2029? Most of us have had other jobs and have always vaulted out of bed. So, essence or environment?

2029 61

2029 2027 Hotels E-support 61

Optimove

JULY 24, 2024

billion by 2029, according to Statista , where online review was $2.52 But players are also playing and engaging with lotteries online, and cashless payments are proliferating. Online lotteries in the US are projected to grow from $5.74 billion in 2024 to $7.41 billion in 2017.

Innovation 52

Innovation 2029 Social Media Government 52

Comm100

JUNE 12, 2023

According to reports, the machine learning industry will reach nearly $210 billion by 2029, and AI chatbots are partially responsible for fueling this growth. An AI chatbot can comprehend human language, whether spoken or written and generate responses accordingly.

Customer Experience 52

Customer Experience 2029 2023 Healthcare 52

SurveySensum

JULY 24, 2023

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. Imagine stepping into a store where the physical and digital worlds collide, creating an extraordinary interactive experience.

Retail 52

Retail 2023 Customer Experience E Commerce 52

Steve DiGioia

JULY 4, 2025

Unless Congress acts again, it will vanish in 2029. In fact, estimates suggest that by 2026, 88% of retirees will pay zero federal tax on their Social Security income. But there’s a big catch: this benefit is temporary. The deduction is only authorized for three tax years—2026, 2027, and 2028. There’s also an income cap.

2028 52

2028 2026 2029 2027 52

SurveySensum

JULY 20, 2023

Use similar image An interesting stat from Statista forecasts the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. These are called smart fitting rooms. All the more reason for you to consider optimizing your retail customer experience.

Retail 52

Retail Feedback 2023 Social Media 52

Clarivate

MARCH 20, 2024

While assurances were made regarding the continuation of the REF in 2029, apprehensions lingered regarding timelines and escalating costs associated with the assessment. Towards a more inclusive research community The summit also addressed the imperative of fostering diversity and inclusivity within the research community.

2029 64

2029 Insights Government Financial 64

SmartKarrot

JUNE 30, 2020

Just like Ray Kurzweil, American inventor and futurist rightly quote it, “Artificial intelligence will reach human levels by around 2029. Customer success teams can truly leverage out the most effective forms of utilization from this bank. #3 3 Solution.

Customer Success 10

Customer Success 2029 Banking Customers 10

CSM Magazine

MARCH 19, 2018

Namely, futurist Ray Kurzweil claims that chatbots will become indistinguishable from humans by 2029.Moreover, However, it’s still unclear how much and in which direction will this technology continue to grow. Moreover, we already know that the beginnings of chatbots date back to 1950.

2029 40

2029 Retail Technology Communication 40

Magellan Solutions

DECEMBER 5, 2015

trillion by 2029. For the past few years, experts have been talked about the Philippines’ bright prospects in terms of economic growth. The country’s gross domestic product is expected to shoot up to $1.05

2029 40

2029 2008 Call Center 2014 40

Retently

JUNE 4, 2025

Expect to see a lot more of it: analysts project the co-browsing software market will top $300 million by 2029, growing about 5% a year as brands race to cut support friction and boost first-contact resolution. Bottom line? Co-browsing turns Let me email you a screenshot into Here – done!

Customer Satisfaction 83

Customer Satisfaction Entertainment Demo 2029 83

Magellan Solutions

APRIL 26, 2024

The accounts payable outsourcing services market is projected to reach a staggering multimillion-dollar valuation by 2029. It could be your business’s game-changing solution. This impressive growth shows that businesses increasingly need efficient and cost-effective accounts payable management solutions.

Financial 52

Financial 2029 Multi-Channel Culture 52

Grade.us

MAY 18, 2021

It’s no wonder that the online reputation management industry is poised to double in size by 2029, according to a new report from Market Research, Inc. Because, as Darren Shaw notes in his analysis, “ Three of the most heavily weighted [GMB] factors are factors that you technically have no control over. They aren’t actionable. ”

2029 44

2029 Competitive Advantage 2004 2019 44

Clarivate

JANUARY 8, 2024

Clarivate data indicates a 90% probability that datopotamab deruxtecan will win marketing authorization in the United States, and projects 2029 sales of $2.7 billion in 2029 for CASGEVY alone. FDA accelerated approval in August, Clarivate projects the drug will see $850 million in sales by 2029. billion in 2029 revenues.

2029 59

2029 2024 Healthcare Government 59

CSM Magazine

APRIL 22, 2025

Backing this trend, Gartner predicts that by 2029, agentic AI will autonomously resolve 80% of routine customer service issues and cut operational costs by 30%. .” According to CRM Magazine , agentic AI represents the next major shift in CRM, with far-reaching implications across industries.

2025 52

2025 2029 Innovation 2030 52

2020 Research

JULY 19, 2023

The bill would allow Medicare to negotiate prices on up to 60 drugs by 2029, starting with 10 in 2026. The Medicare Drug Price Negotiation Program is part of the Inflation Reduction Act, which includes several provisions aimed at making prescription drugs more affordable for people with Medicare.

Government 52

Government 2029 2026 Healthcare 52

2020 Research

JULY 19, 2023

The bill would allow Medicare to negotiate prices on up to 60 drugs by 2029, starting with 10 in 2026. The Medicare Drug Price Negotiation Program is part of the Inflation Reduction Act, which includes several provisions aimed at making prescription drugs more affordable for people with Medicare.

Government 52

Government 2029 2026 Healthcare 52

Clarivate

OCTOBER 17, 2024

A second Trump administration would like face pushback if it abandoned or overturned the drug-pricing reforms of the Inflation Reduction Act, which includes numerous pieces that will prove popular with seniors, even as the industry faces price negotiations on top drugs, long an industry non-starter.

Healthcare 52

Healthcare 2024 Hospitality 2025 52