InMoment XI

APRIL 17, 2025

Is our response rate too low? What can we do to improve it? Should we provide an incentive for people to respond? As a customer experience (CX) leader, these are all questions youve likely faced many times before. However, these relatively simple questions have somewhat complex answers. Survey incentives do encourage some people to offer feedback, which could mean more responses and diverse insights for your brand.

Customer Engagement 195

Customer Engagement Engagement Feedback E-support 195

InteractionMetrics

APRIL 17, 2025

Qualtrics is the industry standard for customer experience surveys. But that doesnt mean its the right fit for everyone. If youre a large enterprise with a team of analysts and a six-figure budget, it might be perfect. But for most companies? It might be too expensive, clunky, or bloated with features youll never use. The interface is dense, the support may not be as responsive as you need, and the learning curve is steep.

E Commerce 40

E Commerce E-support Hospitality NPS 40

Forrester's Customer Insights

APRIL 17, 2025

Google Cloud Next 2025s (full takeaway blog here) developer keynote offered a detailed look at the company’s latest AI innovations, with a particular focus on agent technology and developer tools.

2025 45

2025 Innovation Blog Technology 45

Integrity Solutions

APRIL 17, 2025

In stable markets, as our businesses are growing, investing in sales training is a relatively standard part of the acceleration process. Once you find the right type of training to support your team and culture, your company hits the “go” button and it’s full speed ahead. Fueled both by the skills and confidence of the team and a predictable, healthy external environment, the payoff comes relatively quickly in the form of higher productivity, quota attainment and overall revenu

Sales 52

Sales Webinar Leadership 2020 52

Ready to cultivate a customer-obsessed culture? A CX Leader’s Guide to Organizational Buy-In is your playbook for ensuring that every department—customer service, sales, product, tech, finance, HR, and beyond—puts customers at the center of everything.

Customer Service

Forrester's Customer Insights

APRIL 17, 2025

Weve introduced expanded and upgraded versions of our customer engagement aligned approach and the foundational Forrester Customer Engagement Range Of Responsibilities Model to show you how to optimize the relationship between your company and your customers.

Customer Engagement 26

Customer Engagement Engagement Customers Customer Centricity 26

Help Scout

APRIL 17, 2025

Telling the Help Scout story is a big responsibility. Learn how (and why) we're working to amplify more employee voices in our content.

Article 59

Article 59

Forrester's Customer Insights

APRIL 17, 2025

The political environment is impacting the appeal of US based events for international attendees, with Tourism Economics, a subsidiary of Oxford Economics predicting a 15.2% decline in inbound international travel due to a combination of shifts in pubic sentiment, travel advisories, and visa delays.

Events 29

Events Tourism Travel Government 29

PeopleMetrics

APRIL 17, 2025

Over the past three months, Ive written 41 blog posts each revisiting a lesson from my book Listen or Die (along with the conclusion) through the lens of whats changed (and what hasnt) in the age of AI. What emerged is a modern roadmap for any company looking to build or evolve their Voice of Customer (VoC) program today. This is the ultimate checklist based on that work combining timeless VoC fundamentals with the incredible new possibilities AI brings to the table.

2025 62

2025 Roadmap B2B Touchpoint 62

Forrester's Customer Insights

APRIL 17, 2025

OpenAI announced that it will require organizations to complete an identity verification (IDV) process to verify their organizations identity before being allowed to access the latest OpenAI models. Identity verification will likely require developers to digitally verify themselves using government-issued photo ID from permitted countries and prove their affiliation with their organization.

Government 26

Government Insights Management 26

Advertiser: ZoomInfo

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

2025

The DiJulius Group

APRIL 17, 2025

200: Indicators of Failing Customer Service: What CEOs Get Wrong When Navigating Customer Service Challenges in a Weak Economy Summary In this episode, Denise Thompson and John DiJulius celebrate the 200th episode of the Customer Service Revolution podcast. They discuss the importance of customer service, especially in a weak economy, and how companies that neglect.

Customer Service 89

Customer Service Article Customers Employee Experience 89

Forrester's Customer Insights

APRIL 17, 2025

Government agencies at the federal, state, and local levels must prepare for a future where they experience uncertainty, headcount reductions, contract cancellations, and budget cuts. This is gut-wrenchingly difficult to process; yet remaining leaders must figure out how to move forward to serve the mission. For cybersecurity leaders, this is even more paramount.

Government 26

Government Management 26

CSM Magazine

APRIL 17, 2025

Few metrics define contact center performance more clearly than call abandonment rates. Simply, well-serviced customers dont hang up. New Jersey-based revenue cycle management company Caduceus Health knew this fact all too well. Faced with sky-high 14% abandonment rates almost three times the industry standard the company knew operational change was needed.

Technology 52

Technology Call Center Contact Center 2024 52

BirdEye

APRIL 17, 2025

Whether youre looking to ditch the 95, start a profitable side hustle, or launch something full-time, theres never been a more exciting time to start your own business in the UK. From home-based ventures to digital-first startups, this list of small business ideas in the UK is designed with modern entrepreneurs in mind, especially those based in the UK.

Social Media 52

Social Media 2025 E-support Consulting 52

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Customer education has become a key driver for growth, retention, and product adoption. Our latest 2024 State of Customer Education Report uncovers critical data and insights from a survey of over 200 industry leaders, offering a look at the evolving role of education in driving business success. Inside, you'll find data on key trends and strategies, including: Strategies for Scaling & Customization: Find out which investments in learning technology deliver the biggest ROI and scalability.

2024

CSM Magazine

APRIL 17, 2025

Hakob Astabatsyan, CEO and co-founder of Synthflow Synthflow , the fast-growing voice AI platform transforming customer interactions with human-like phone calls, has been recognised as a Grid Leader in G2’s prestigious Spring 2025 Awards , securing its position among the top-4 AI agents worldwide. The company achieved remarkable distinctions across multiple categories, including: Number 1 in Customer Satisfaction Fastest Implementation Best Estimated ROI “This recognition validates w

2025 52

2025 Healthcare ROI 2023 52

The DiJulius Group

APRIL 17, 2025

Instead of Leadership Careship / How to eliminate potential hires who may not align with your values / The US Falls in the World Happiness Ranking / Young Adults are the Least Happy The US Falls in the World Happiness Ranking According to the World Happiness Report, the United States has fallen to #24. Read Full Article The post Leadership to Careship appeared first on The DiJulius Group.

Leadership 74

Leadership Article 74

CSM Magazine

APRIL 17, 2025

Leading voice and rights charity VoiceAbility, has today announced the launch of a neurodiversity-focused customer experience (CX) solution, marking a significant step forward in making essential support services more accessible to neurodivergent individuals. This solution, developed in collaboration with digital CX transformation specialists, Sabio Group, introduces an intelligent routing system that automatically connects neurodivergent people who contact VoiceAbility with specialist support t

Customer Experience 52

Customer Experience Connections Customer Journey Customers 52

Blueshift

APRIL 17, 2025

Retention isnt magic. Its math, science, and a little marketing wizardry. This infographic spills the beans on whats working to keep customers coming back (and spending more). If churns been your nemesis, youre about to meet your secret weapon. Scroll down for data-backed moves that turn one-time buyers into lifelong superfans. Download the full report for even more data and recommendations.

Download 64

Download Marketing Customers 64

Advertiser: ZoomInfo

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

2025

CSM Magazine

APRIL 17, 2025

In the contemporary fast – paced digital era, the need for efficiently creating high – quality PowerPoint presentations has become a pressing requirement for professionals, educators, and students alike. Vidwud AI PowerPoint Generator emerges as a promising solution in this regard, offering a free – to – use platform powered by artificial intelligence to streamline the presentation – making process.

Presentation 52

Presentation Healthcare Financial Events 52

2020 Research

APRIL 17, 2025

Key Takeaways Two-thirds of Pennsylvania swing voters approve President Donald Trump’s policies during the first months of his second term. Voters continue to worry about the economy and rising prices. While nearly half the voters were in favor of Trumps tariff policies, only two said the president has clearly communicated his tariff plan and its goals.

2025 52

2025 2024 Communication B2B 52

CSM Magazine

APRIL 17, 2025

In todays fast-paced and increasingly competitive business environment, organizations are always on the lookout for ways to reduce costs and improve efficiency to stay ahead. This is where Project Portfolio Management (PPM) becomes essential. PPM aligns projects with strategic objectives by prioritizing, selecting, and managing a collection of initiatives.

Management 52

Management Leadership Measurement Technology 52