The complete guide to user experience metrics
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JULY 5, 2020
Learn how to use the most popular UX metrics, improve the user experience, and prove the ROI of your efforts.
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The product manager’s CX handbook
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JANUARY 3, 2021
Ten essential elements product managers need to build an agile customer feedback program.
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Launch CX programs in minutes with Program Accelerator
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AUGUST 3, 2022
Learn more about GetFeedback's newest product feature, Program Accelerator.
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The CX leader handbook
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APRIL 11, 2022
Learn how to find the right customer experience job, thrive as a leader, and strategically plan for the future.
Effortless Experience: Does it still matter?
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APRIL 3, 2022
Webinar recap: Matt Dixon reflects on the effortless experience: Does it still matter?
Webinar 195
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How to identify customer needs
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MARCH 17, 2021
What customer needs are and how your organization can identify them.
Customers 195
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Why building positive customer relationships is so important
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MARCH 3, 2021
Positive customer relationships are crucial to the success of your company. Here's why.
Measure customer value with surveys
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MARCH 7, 2021
Uncover the value customer’s yield by gathering feedback with surveys.
Measurement 195
195 
How to scale personalized customer experiences
GetFeedback
MARCH 6, 2022
A recap of GetFeedback and Salesforce’s session at the 2nd Annual CX Impact Summit, featuring Natalie Roberts, Senior ISV Partner Account Manager at Salesforce.
20 motivational customer service quotes
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FEBRUARY 10, 2021
From customer service to customer satisfaction and loyalty, here are 20 quotes to motivate you to deliver a great customer service experience.
Customer Service 195
195 
COVID-19 has forever changed CX. Here’s how
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FEBRUARY 23, 2022
The pandemic has driven changes to customer experience that we could never have expected. Learn what’s changed and what’s here to stay.
17 high-value customer appreciation ideas
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FEBRUARY 3, 2021
Looking for high-value ways you can show your customers you appreciate them? Here are some ideas.
Customers 195
195 
Improve your company’s customer success team with these surveys
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FEBRUARY 8, 2021
How to conduct customer success surveys to improve retention and satisfaction.
Customer Success 195
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14 ways to provide great customer service
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FEBRUARY 15, 2021
Follow these steps to provide an excellent customer service experience.
Customer Service 195
195 
How to provide more personalized customer experiences
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JANUARY 31, 2022
Insights and steps on how to deliver a better personalized customer experience based on key findings from The GetFeedback 2022 State of CX Report.
How to Use Microsurveys to Improve Your Product
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DECEMBER 9, 2020
Everything you need to know about using microsurveys to improve your product and customer experience.
Everything You Need to Know About Customer Churn Rates
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DECEMBER 2, 2020
This guide covers the basics of customer churn, including how it’s calculated.
Customers 195
195 
Follow up With Your Customers Using Closed Loop Feedback
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DECEMBER 7, 2020
How to set up a closed-loop feedback program to improve the customer experience and increase customer loyalty.
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195 
What is customer-centricity, and why is it important?
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NOVEMBER 29, 2020
Ensure that your company is creating incredible experiences for every customer by employing a customer-centric approach.
The 20 Best Employee Satisfaction Survey Questions
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NOVEMBER 24, 2020
Ask these employee satisfaction questions to improve your employee experience.
Comment Orange améliore en continu l’expérience client grâce au feedback
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OCTOBER 12, 2021
Découvrez à travers deux cas d’usage comment Orange s'appuie sur le feedback pour mesurer la satisfaction client, détecter les frictions, optimiser les AB tests et faire évoluer les parcours utilisateurs pour répondre pleinement aux besoins clients.
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Le feedback client, pilier de l'accélération digitale d'Intermarché
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OCTOBER 12, 2021
Découvrez comment Intermarché s'est saisi de la solution GetFeedback pour accélérer son développement digital et être plus customer-centric.
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Entretien avec Pierre Leurquin, Directeur Digital, Data et E-Commerce chez Christofle
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SEPTEMBER 23, 2021
Entretien avec Pierre Leurquin, Directeur Digital, Data et E-Commerce chez Christofle.
E Commerce 39
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How to optimize customer retention
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SEPTEMBER 13, 2020
This guide covers everything you need to know about effectively retaining customers and minimizing churn.
The Digital Customer Journey from Prospect to Advocate
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SEPTEMBER 21, 2020
Learn how you can transform customers into advocates throughout the digital customer journey.
Customer Journey 195
195 
Customer Service Surveys: What to ask?
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SEPTEMBER 28, 2020
Learn how to build customer service surveys and create an exceptional customer experience that will help your business thrive.
Customer Service 195
195 
How SaaS companies can improve their customer experience
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AUGUST 11, 2020
An overview of key strategies SaaS businesses can employ to improve and enhance their customer experience.
What is enterprise feedback management (EFM)?
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AUGUST 16, 2020
An overview of enterprise feedback management, its benefits, and how to effectively execute the software.
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195 
Website exit intent survey: What it is and why you need one
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AUGUST 11, 2020
Learn more about website exit intent surveys, what they are, and why you need them.
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How to deploy an employee engagement survey
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JULY 21, 2020
Learn everything you need to know about effectively deploying an employee engagement survey.
Engagement 195
195 Engagement 195
195 
CX maturity playbook: Customer experience strategy
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MAY 31, 2021
Actionable insight to uplevel your customer experience strategy approach.
CX maturity playbook: Listen, understand, and act
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MAY 31, 2021
Actionable insight to uplevel how you listen to customers, understand their needs, and take action to improve the customer experience.
Insights 195
195 
CX maturity playbook: Technology and tools
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MAY 31, 2021
Actionable insight to uplevel your use of technology and tools for optimizing the customer experience.
Technology 221
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CX maturity playbook: Leadership buy-in
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MAY 31, 2021
Actionable insight to uplevel your approach to gaining leadership buy-in for your customer experience program.
Leadership 195
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CX maturity playbook: Customer journey mapping
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JUNE 1, 2021
Actionable insight to uplevel your use of customer journey maps and optimize the experience at every touchpoint.
CX maturity playbook: Employee experience
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JUNE 1, 2021
Actionable insight to uplevel and transform your employee experience program.
CX maturity playbook: Culture
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JUNE 13, 2021
Actionable insight to uplevel and transform the CX culture in your organization.
Culture 195
195 
How to collect and act on website feedback
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JULY 6, 2020
How to collect customer feedback and take action to improve the user experience of your website.
Feedback 195
195 
Product feedback survey questions and examples
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JULY 7, 2020
Everything you need to know to collect, analyze, and act on product feedback to continue innovating.
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Prioritize features for your product roadmap using these surveys
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JULY 21, 2020
Learn more about how to prioritize features for your product roadmap using these surveys from GetFeedback.
Roadmap 195
195 Roadmap 195
195 
How to deploy an employee engagement survey
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JULY 21, 2020
Learn everything you need to know about effectively deploying an employee engagement survey.
Engagement 195
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195 
The comprehensive guide to improving retail customer experience
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JUNE 27, 2021
Retail customer experience is critical for your business. Learn how customer expectations are changing and how to measure and improve their experiences.
Retail 195
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What is customer feedback?
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JUNE 27, 2021
All you need to know about asking for, tracking, and using customer feedback.
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195 
How to use a customer experience maturity model
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JUNE 27, 2021
How to use a customer experience maturity model to assess the current state of CX in your business, diagnose areas that need improvement, and guide your experience strategy.
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