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Announcing GetFeedback’s integration with Salesforce Commerce Cloud

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Seamlessly connect feedback data with Salesforce data to gather and act on insights that improve online customer experiences and drive business results. Product & News

2021 308

Customer loyalty survey questions

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20 essential customer loyalty survey questions and surveying best practices. Guides

2021 271
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5 customer experience trends to watch for in 2021

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How to prepare for your customers' changing expectations in the New Year according to Forrester’s 2021 CX predictions. Guides

2021 353

14 motivational customer satisfaction quotes

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From customer service to customer satisfaction and loyalty, here are 14 quotes to motivate you to deliver a great experience. Guides

2021 195

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

Customer experience in 2021: Which trends are here to stay, according to top CX leaders

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COVID-19 catapulted CX to the top of company priorities—but are these trends here to stay? Find out three top findings from our recent CX study and discussion with senior CX leaders. Articles

2021 344

5 Ways Support Teams Can Prepare for the COVID-19 Holiday Rush

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How to provide the best customer service and support during this unprecedented holiday season. Guides

Interview with CX Ambassador Matthew Phillip

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Interview with Matthew Phillip, Marketing Automation Manager at Mylo, a Lockton company, the insurtech leader revolutionizing insurance shopping, about his career in the customer experience space. Articles

2020 346

How to Deliver a Seamless Customer Experience in the New Normal

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How to rethink your omnichannel CX strategy for 2020 and onward as a response to the COVID-19 pandemic. Guides

2020 371

Customers say the darndest things

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Customer service speaker, author, and coach Dan Gingiss reads real customer feedback live and gives you advice on what to do about it. Webinars

2021 255

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

What is a Voice of the Customer survey?

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The ultimate guide for using VoC surveys to improve the customer experience. Guides

2021 195

23 customer service tips to provide great experiences

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Top tips to provide better service that’ll benefit your business and your customers. Guides

2021 245

Bridging the Gap Between Marketing and CX

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Nine ways for CX and Marketing teams to work better together in optimizing the customer experience. Articles

2020 328

Mylo drives positive customer experience with GetFeedback

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Customer feedback prompted changes that resulted in month-over-month revenue growth for Mylo. Customer Stories

2020 245

The Best Sales Forecasting Models for Weathering Your Goals

Every sales forecasting model has a different strength and predictability method. It’s recommended to test out which one is best for your team. This way, you’ll be able to further enhance – and optimize – your newly-developed pipeline. Your future sales forecast? Sunny skies (and success) are just ahead!

Bridging the Gap Between Product and CX

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Three ways for CX and Product teams to work better together in optimizing the customer experience. Articles

2020 306

Adapt your CX strategy in 2021 using people, process, and technology

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Simplifying CX YouTube series video highlighting tips for building your 2021 customer experience strategy. Videos

2021 228

5 Ways to Reimagine Customer Experience in the Time of COVID-19

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A look into the new-normal customer and how to meet their evolving expectations. Articles

2020 273

Complete guide to digital customer experience (DX)

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Everything you need to know about DX, including what a good program looks like and how to improve your existing one. Guides

2020 231

Customer Engagement Is a Two-Way Street

Two-way engagement means creating opportunities for conversation. Go beyond the obvious step of responding to complaints and comments; your customers want and deserve more than that. Implement these four tips to boost your two-way engagement.

How Carrefour uses VoC to continuously improve the customer experience

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How Carrefour relies on Voice of the Customer to continuously improve CX and strengthen its customer-centricity. Customer Stories

2021 195

How to Improve Your Customer Satisfaction Score (CSAT) Score

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Y ou know your customers are satisfied because the Customer Satisfaction Score (CSAT) that you see on your daily dashboard tells you as much. The score is solid. But you aren’t satisfied; you believe it could be so much better. And rightly so — it usually can be. So, what’s a company to do to earn an even better CSAT score? Before I answer that, let’s take a look at a popular CSAT metric that was established 25 years ago: the American Customer Satisfaction Index (ACSI).

How to Bridge the Gap for CX Across the Organization

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Leverage key CX metrics to demonstrate the value of customer experience and build partnerships across departments. Guides

2020 281

An Article On Customer Experience That Actually Makes Sense

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If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. All these resources promise to offer the one right solution to delivering a great customer experience (CX), but there’s one problem: that one right solution is actually different depending on the source. This leaves you with more uncertainty about CX than you had at the start of your research. .

The Executive's Guide to Building a Community Team

Speaker: Carrie Melissa Jones; Founder, Gather Community Consulting

Successful communities demand much more attention than most organizations predict. Join Carrie Melissa Jones, Founder of Gather Community Consulting for this webinar about the right way and the wrong way to approach community building.

The Right Survey to Measure Each Touchpoint of the Customer Journey

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To prepare for a recent business trip, I booked a roundtrip flight, hotel, and rental car. All done via Expedia, because it gives me one place to handle all travel arrangements, and provides a very nice app to remind me what I booked along with directions, phone numbers, and more. . As my trip progressed, I got email requests for feedback at each step. For example, a few hours after checking into my hotel, I got an email with this message.

Why an Effortless Experience Isn’t Enough for Customer Loyalty

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A while back, my teammates and I spent hours in a conference room mulling over the concept of effortless experience. Prior to this, we had all read the book, “ The Effortless Experience: Conquering the New Battleground for Customer Loyalty ,” and one question came out of it: Is effortless really enough? . While some data says yes, other research says no. . So we got together to dissect both sides of the argument and come to our own conclusion.

Interview With CX Ambassador Corrina Owens

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Interview with Corrina Owens, marketing and demand generation manager at SpendHQ—a leading SaaS spend analysis solution—about her career in the customer experience space. Articles

2020 272

Building a Successful Customer Experience Strategy

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Companies frequently designate customer experience (CX) as the most exciting opportunity for their business, according to the Digital Marketing Trends Report. Successful customer experience strategies will lead to greater customer satisfaction, higher revenue, and diminished customer churn. Indeed, American Express research shows that a better experience is worth a higher cost for 60% of customers. Because of this, customer experience should be the primary focus of any company.

2019 265

Frontline Call Center Partners with VBurchett Consulting to Improve Patients' Experiences

Frontline Call Center and VBurchett Consulting are joining forces in modern patient care with a new patient engagement center that utilizes telemedicine.

How to manage customer service during COVID-19 holiday season

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Simplifying CX YouTube series episode on how to manage customer service during COVID-19 holiday season. Videos

2020 212

What's The Difference Between Digital Experience and Customer Experience?

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Simplifying CX YouTube series episode on the difference between digital experience and customer experience. Videos

2020 247

40 Customer Retention Statistics You Need to Know

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Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. While some churn is a normal part of any business, a high churn rate can cripple the growth of any organization. It’s important for businesses to understand what contributes to churn in order to address those issues—and ultimately drive customer retention.

Customer Experience vs. User Experience vs. User Interface

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I’ve lost count of the number of meetings that I’ve had with copywriters, marketers, and designers where the terms customer experience (CX) , user experience (UX) and user interface (UI) have been used in an interchangeable manner. In those meetings, I’ve always gotten the gist of what they were trying to explain, so I’ve overlooked the terminology.

Need to More Effectively Manage Your Call Center?

TASKE shares how you can rewind your real-time dashboard and watch agent and time activities in the past. Download the infographic here!