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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

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Unleash Your Customer Service Team’s Full Potential with Virtual Agents

UJET

Don’t worry, we’re not suggesting you double your workforce; we’re suggesting you give your agents a virtual sidekick. Virtual Agents are designed to be your human agents’ Pippen or Harrison or Gehrig (pick your sport). What, Exactly, Are Virtual Agents? Intelligence Is a Matter of Features.

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Bilingual Customer Support: Where Live Agents and AI Coincide

BlueOcean

The same is true for first call resolution and average handle times. The quality of non-English interactions with virtual agents in a conversational manner in their primary language improves with machine learning.

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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. After a call, agents spend extra time copying notes to your CRM tool.

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THREE TECH SOLUTIONS TO HELP WITH THE NEW CUSTOMER SERVICE LANDSCAPE

VDS

Emerging technologies help companies reduce average handle time (AHT), increase customer satisfaction (CSAT), and increase profitability. The idea is to let technology handle mundane tasks, nuisance calls, and authentication, so your agents can focus on everything else. Intelligent Virtual Agent (IVA).

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Beyond the AI Customer Service Hype: Practical Applications for Real Results

UJET

A customer calling to ask about store hours, for instance, may be routed to a self-service option or Virtual Agent , while more complex queries will be routed to a human agent. Automation Reduces Repetitive Tasks for Agents. After a call, agents spend extra time copying notes to your CRM tool.

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Boost Growth and Lower Costs with AI and Cloud Contact Center Solutions

NICE inContact

Some have turned to AI to power virtual agents, chatbots and other self-service channels. Decreased average handle time by 10 percent. Decreased average handle time by 10 percent. Improved average speed of answer by over 50 percent at peak times. Saving over $300,00 per year.