Hunter Douglas’ B2B and B2C Customer Experience Leadership with Ross Garretson
Customer Bliss
NOVEMBER 7, 2017
In 2015, Ross accepted the newly created role of Vice President of Customer Experience for Hunter Douglas North America. At Hunter Douglas, executives aligned around the top goal for the company, which was to improve customer experience. They also set up customer feedback forums to collect voice-of-customer data in an unobtrusive way.
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