Dear CX Community,
The SAP Customer Experience portfolio is built to accelerate time to market, personalize for the modern customer and scale flexibly as your business grows. An easy implementation and rapid adoption is key to project success.
While working so closely with our customers, we started to see patterns in some of the pain points they were stumbling upon. One of the biggest pain points was around initial access to SAP purchases. If not done correctly, this can lead to a poor first experience and unnecessary frustrations on both the customer and SAP side. SAP leadership has listened to this feedback and decided to double down our efforts to eliminate this confusion and better streamline our processes with a proper onboarding approach consistent and unified across all SAP LOBs.
The SAP Customer Onboarding orchestrates a unified onboarding journey that ensures consistent and relevant experiences for customers as they move from contract signature to value realization. Customers receive guidance for every project milestone, enablement and services focused on developing their internal experts, delivering successful implementations, and achieving key business goals.
Our customers contacted at subscription start date are invited to follow our Welcome Webinars offered in localized languages and to get familiar with our Onboarding Resource Center. Complementary solutions like BTP will also be covered, watch my colleague Liz Cawley's Blog.
👉 Visit our CX Onboarding Resource Center:
CX Onboarding Resource Center
We hope to see you benefit from our Onboarding guidance ! I’m really excited for this new opportunity to engage with you as a community (customers, partners, colleagues) and even more excited about the future onboarding developments to be shared with you.
Once you have checked our Onboarding Resource Center you can follow our webcasts below and important updates.
👉 Get familiar with the solution Adoption
Adoption is a major success criteria for a cloud project: watch our best practices.
CX Adoption Best Practices Video (New, July 4th 2023) 12 min.
👉Very Useful !! CX Adoption Blog Adoption Accelerators
All SAP CX solutions are covered, including Sales and Service Cloud V2.
👉 Latest important updates:
SAP for Me onboarding:
- Initial Access & User Setup: Here
- SAP for Me Support Webinars
- S-user Important Roles and Functions Guided Answers (sap.com)
- Assigning Authorizations to S-User ID for Case Creation in SAP for Me video
- How to add or change S-user ID authorizations - SAP for Me KBA
- User Creation & How to Copy Authorizations: Here
- How to Resolve User Credentials and Password Issues Guided Answers (sap.com)
- Common issues while creating new S-user in SAP for Me... Guided Answers (sap.com)
- SAP for Me Reporting Blog
SAP Learning Hub
- Watch the tutorial to learn how to sign up and how to use SAP Learning Hub.
- Sign up for SAP Learning Hub (s-user required).
The system will check your eligibility, create a learning hub user for you, and update the catalog.
- Access the Learning Catalog for a complete list of all scheduled offerings provided by the SAP Enterprise Support Academy.
- Access SAP Enterprise Support value maps for guided journeys.
- CX Works goes to the SAP Enterprise Support Academy:
Expert guidance and high-knowledge transfer services that help you to transform into an intelligent enterprise and be successful with your SAP solutions. At no additional cost.
How to sign up video to the Learning Hub, edition for SAP Enterprise Support Link
- Onboarding Webinars now offered in Chinese, check our CX webinars in the Onboarding Resource Center. SAP Customer Experience Onboarding Webinars.
Upcoming Webcasts
Welcome to the SAP Enterprise Support Academy Update on latest news, achievements, and offerings available to you. You can preview the next available live sessions directly on our landing page on SAP Support Portal, tailored per region:
CX Solution specific: Upcoming and Replays
Step Into the Future with the SAP Sales Cloud and Service Cloud by @sophie_crepin
SAP CX Services on SAP Store and SAP.COM
Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.
- SAP Managed Tags:
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