CRM and CX Blogs by SAP
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OlivierDecobert
Product and Topic Expert
Product and Topic Expert

 


The SAP Customer Experience portfolio is built to accelerate time to market, personalize for the modern customer and scale flexibility as your business grows. An easy implementation and rapid adoption is key to project success.

In this Blog you'll find: Accelerators for each CX solution, Access to the CX Onboarding Resource Center, Documentation, Webinars covering adoption, upcoming CX Webcasts, Training, Roadmaps and our CX Onboarding Blog Homepage. We also have a new AI section at the end..

 

1 CX Value Accelerators | Sales Cloud  

New Interactive Onboarding Webinar covering the solution and SAC capabilities Webcast
SAP Cloud for Customer Help Portal
Practical Guides for Your onboarding Journey Blog
Check out the latest SAP Sales Cloud V2 and Service Cloud V2 Learning Journeys
SAP Sales and Service Cloud – 2402 Release Briefing Webcast


Lead to Order

    • Best practices in Opportunity Management Webinar
    • Best practices to capture, nurture and convert business leads Blog
    • Best practice - Lead to Order Process from a CX perspective Webinar
    • Sales Quote and Sales Order Best Practices Webinar / Playbook
    • Status handling in Opportunity Management Blog
    • Understanding Lead Management - concept to execution with best practices Webinar
    • SAP Sales Cloud - Day in Life (PORTUGUESE) - Video
    • SAP Sales Cloud - Day in Life (SPANISH) - Video
    • Content Bundle for Intelligent Sales Add-On for SAP Sales Cloud Blog


Collaboration, Productivity and Usability

    • Addressing Usability in Sales and Service Cloud BlogPlaybook / WebinarAdoption Lab
    • SAP CX Microsoft Outlook & Microsoft Teams Integration in C4C Interactive Playbook
    • Fast track your business by following performant business processes Blog
    • Microsoft Teams integration with Sales and Service cloud (Spanish) Video


Intelligent Sales

    • Machine Learning in Sales and Service Cloud Accelerator (Playbook)

Master Data

    • Customer 360 Blog
    • Territory Management Blog

 

Analytics

    • Sales Analytics for smart decision-making  Webinar
    • Sales & Service Analytics - Accelerator (Playbook/ Interactive Playbook)
    • Create a Sales Dashboard with Business Analytics Adoption Lab (English) / (Spanish) / Portuguese
    • Cloud for Customer (C4C) Business Analytics Blog
    • Prepare Business Analytics for Sales Business Stakeholders Blog
    • Embedded SAC reporting in Sales and Service Cloud Blog

 

Activity Management, Visit, Survey Management and Perfect Store


Usage reporting in Sales and Service Cloud Blog

Provide meaningful business insights in Sales and Service Cloud V1 with Embedded SAC Webinar

Measuring feature Usage and user adoption in Sales and Service Cloud Blog

 

2 CX Value Accelerators | Service Cloud

 

New Interactive Onboarding Webinar covering the solution and SAC capabilities Webcast
SAP Cloud for Customer Help Portal
Practical Guides for Your onboarding Journey Blog
NEW Check out the latest SAP Sales Cloud V2 and Service Cloud V2 Learning Journeys

Service Analytics

    • Service Analytics for smart decision-making Webinar
    • Business Analytics for your Service Stakeholders Blog
    • Omnichannel Service Tickets - Accelerator (Playbook)


Ticket Management

Intelligent Services

    • How to increase service efficiency with Artificial Intelligence Documentation (New)
    • Deliver Service Excellence with the power of AI Webinar
    • Building reports and dashboards for Service Ticket Intelligence Blog


Integrated Service Processes

    • Interplay between Customer Service and field service scenarios in Service Cloud Blog
    • The seamless ticketing support journey between SAP Commerce Cloud and SAP Service Cloud Blog



Usage reporting in Sales and Service Cloud Blog

Provide meaningful business insights in Sales and Service Cloud V1 with Embedded SAC Webinar

Measuring feature Usage and user adoption in Sales and Service Cloud Blog

 

 

3 CX Value Accelerators | Commerce Cloud


SAP Commerce Cloud in the Public Cloud | SAP Help Portal

    • SAP Commerce Cloud Q1 2024 Update
    • Explore the Technical Essentials of SAP Commerce Cloud Learning Journey
    • Expand upon Technical Essentials of SAP Commerce Cloud Learning Journey
    • Master the Technical Essentials of SAP Commerce Cloud Learning Journey
    • Overview and User Management - SAP Commerce Cloud Video
    • Recommended Staffing for SAP Commerce Cloud Blog


Progressive Customer Experience



Monitoring and Performance

    • Performance and Consumption Analysis using Dynatrace WebinarPlaybookTraining 
    • Dynatrace - FAQs and Resources Link
    • Measure Your Success with the Right Mix of eCommerce Metrics & KPIs Webinar/ Blog
    • Improving Customer Satisfaction - (Part 2) - Keeping your data cleanMicro-Learning
    • Essential guide to Blue/Green deployments Blog
    • Building and Running a Top Performing SAP Commerce Cloud Site Webcast



Integration

    • Commerce integrated processes - Punchout using Ariba Blog
    • The seamless ticketing support journey between SAP Commerce Cloud and SAP Service Cloud Blog
    • Integration between SAP Commerce and Customer Data Cloud - A business perspective Blog



Product Content Management

    • Best Practices on Structuring your Product Catalog Webinar
    • Product Bundling Configuration with Commerce Cloud Micro-Learning


Search and Navigation

    • Commerce Cloud Solr and Adaptive Search (Playbook)
    • Improve customer experience using Onsite Search Micro-learning
    • Ecommerce site solrsearch configuration and optimization strategies to improve conversions Blog
    • Search tuning in SAP Commerce Cloud Blog


Development

    • Advanced Development Best Practices for SAP Commerce Cloud Blog
    • Scripting Support in SAP Commerce Cloud Live Session


Release Updates


Other Key Topics

    • Key Considerations for Launching Successful Multi-Country eCommerce Channels Blog
    • Leveraging SAP Commerce Cloud for B2B Customers Webcast
    • Commerce Cloud Cybersecurity and Data Privacy Blog
    • Holiday Season and High Traffic Preparedness Webcast
    • NEW Where You Go Next After Learning the Technical Basics of SAP Commerce Cloud Blog
    • Strategies for Stock Level Management into SAP Commerce Cloud Blog
    • How to create and run unit test in SAP Commerce Cloud Blog
    • New Consumption Credits, Guided video and FAQ 

 

Activate and Optimize SAP Commerce Cloud with Two New Services Available on the SAP Store


The new pre-packaged Baseline Activation Service for SAP Commerce Cloud  provides customers with a tailored solution containing basic branding, along with a workshop on key SAP Commerce Cloud capabilities. This allows customers to ramp up quickly and be able to have robust project design discussions with their partner.

Also available now is the pre-packaged Code Review Service for SAP Commerce Cloud, where customers receive a detailed code review and analysis, performed by SAP experts, against specific areas (storefront, backend) to maximize code quality and overall solution value.

 

4 CX Value Accelerators | Customer Data Cloud


SAP Customer Data Platform | SAP Help Portal

Data Collections & Maintenance

    • Top Tips for Registration Form Designs Blog
    • Reduce time to market with Hosted Pages  Blog
    • Integrate consumer journeys to gather additional customer data Blog
    • Collecting User Data in SAP Customer Data Cloud  Micro-Learning
    • Customer Data Cloud Screen Sets and Alternative BlogProgressive profiling with the Customer Data Cloud (CDC) Flow Builder Blog



Authentication & Compliance

    • Frictionless Authentication in Practice and Benefits for Business Blog
    • Reducing authentication friction – benefits from SSO to Password-less Webinar
    • SAP Customer Data Cloud - Passwordless Authentication Best Practices, Features and Demo Webinar



Unification Data

    • Integration between SAP Commerce and Customer Data Cloud - A business perspective Blog


Consent & Preference Management

    • When to have the talk - handing inactive customers Blog


Analytics & Reporting

    • Get valuable insights with CDC analytics and standard OOTB reports Blog



 

5 CX Value Accelerators | Marketing Cloud and Emarsys

 

New Interactive Onboarding Webinar with a solution focus for Emarsys Webcast

SAP Customer Experience > Marketing | SAP Help Portal

    • Nurture Leads to Increase Sales Pipeline Blog
    • Measuring marketing campaign Performance Webinar
    • Designing Effective Offers in SAP Marketing Cloud Blog
    • Building Communication Channels Blog
    • Drive incremental sale with Effective Offers Webcast
    • SAP Marketing Cloud | What's New 2408 Thursday, July 11, 2024 4:00 PM CEST Sign Up
    • SAP Marketing Cloud | What's New 2308 Webcast


 

6 SAP Sales and Service Cloud Version 2 

 

 

7 SAP Customer Experience Adoption Webinars

    • CX Adoption Best Practices Webinar   (12 minutes)
    • Realize tangible business outcomes from your CX Solution investments Webinar (49 minutes)

 

8 AI Advantage within CX

 

9 Upcoming Webcasts  

 


Welcome to the SAP Enterprise Support Academy Update on latest news, achievements, and offerings available to you.


You can preview the next available live sessions directly on our landing page on SAP Support Portal, tailored per region:




 

 

10 SAP CX Services on SAP Store and SAP.COM


Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.

 

👉 Check the CX Onboarding Homepage Blog


You'll find CX solution specific implementation guidance in our Onboarding Resource Center and help on how to best work with SAP platforms like SAP for Me.