BirdEye

JULY 6, 2023

The current digitally connected world makes that process very easy. This blog post covers the top 8 types of messages that customers can leverage to stay connected with their customers. Each offers varied advantages for conveying information and connecting with customers effectively.

Connections 98

Connections Document Communication Customers 98

Beyond Philosophy

FEBRUARY 15, 2024

The post How to Create Unbreakable Brand Loyalty through Emotional Connection appeared first on Beyond Philosophy. Click here. Thanks for reading, we appreciate you! Get access to your free ebook here and why not tell a friend?

Connections 89

Connections Loyalty Brands 2005 89

Experience Investigators by 360Connext

DECEMBER 17, 2014

Visit me on the web at MikeWittenstein.com More Posts Follow Me: The post Magic Mirror Reflects Major Innovation for the Connected Consumer appeared first on Customer Experience Consulting. Blog Customer Engagement Customer Experience customer service Featured Recent News connected consumer innovation linkedin'

Innovation 275

Innovation Connections Consumers Sports 275

SurveySensum

FEBRUARY 7, 2024

In a world flooded with information and shrinking attention spans, grabbing your audience’s attention requires more than just catchy intros—it demands building a deep emotional connection. Furthermore, those who forge emotional connections with a brand are three times more inclined to express positive sentiments about it.

Connections 52

Connections Social Media Demo Feedback 52

GetFeedback

SEPTEMBER 6, 2018

The post Connecting Employee Experience and Customer Experience appeared first on GetFeedback Blog. If you’re ready to put these strategies to work in your business, the first place to start is with a simple employee engagement survey. Try GetFeedback for free today.

Employee Experience 170

Employee Experience Connections Customer Experience Net Promoter Score 170

Totango

NOVEMBER 14, 2023

As businesses expand and customer success becomes increasingly important, companies must find ways to scale their customer relationships and strengthen connections. Higher Logic and Totango teamed up to empower businesses to do just that, combining one-to-one customer relationships with one-to-many community relationships.

Connections 62

Connections Chief Customer Officer Customer Relationships Customer Relationship Management 62

SaleMove

MAY 13, 2022

Our digital-first world still craves human connection. The post Maintaining Human Connections in a Digital-First World appeared first on Glia Blog | Digital Customer Service Explained. See how a credit union transformed their digital member services by focusing on the human experience.

Connections 52

Connections Blog Customer Service Customers 52

Experience Investigators by 360Connext

MARCH 11, 2015

Blogs are at the center of many content strategies. It’s challenging to write frequently around similar topics, but when I’m stuck for blog ideas I’ve found some invaluable resources. I hope these blogging tips will help you, too. One particularly pertinent commenter requested a “part 2″ to a blog.

Blog 207

Blog Social Media Leadership Events 207

InMoment XI

MARCH 20, 2024

They envisioned a landscape where exceptional customer service, inviting environments, and a commitment to personal connections prevailed over the conventional transactional approach. In this blog we break down the key components which remain the driving force behind their banking revolution!

Customer Centricity 260

Customer Centricity Net Promoter Score Banking 2010 260

2020 Research

APRIL 8, 2024

Providing channels for open dialogue is crucial for organizations looking to connect with Gen C authentically. Looking to connect with a Gen C audience? Making Tech More Human The future belongs to brands that build genuine connections without exploiting relationships. They’re the keys to winning over this influential group.

Connections 52

Connections Brands Fashion Entertainment 52

Hallmark Business Connections

MAY 27, 2021

In the following video, “Connecting with Customers Through Empathy,” we share practical tips to help boost your organization’s emotional intelligence and business results. Upon submission, scroll back down to the bottom of this blog post to view and download the whitepaper. Continue Reading. First Name *. Last Name *.

Connections 92

Connections Customer Care 2021 2019 92

One Millimeter Mindset

SEPTEMBER 29, 2021

Professionally reset with these four blog posts. Plus, you may not have had time to thoroughly read these September blog posts. You just may find that each blog post offers you a new reflection, advice, actionable insight, or tip that is even more relevant and valuable as you reflect upon the past month. Pause and breathe.

Blog 88

Blog Innovation Travel Leadership 88

Experience Investigators by 360Connext

OCTOBER 24, 2014

You can be connecting with customers in ways that make them say, “I don’t know why I like them so much, I just do.”. More Posts - Website Follow Me: The post Connecting with Customers In The Moment: How These Brands Nailed It appeared first on Customer Experience Consulting.

Connections 277

Connections Brands Online Experience Customer Engagement 277

CSM Magazine

MAY 12, 2021

What does it mean to be a Connected Enterprise and does it really matter? Today, the key to success lies in becoming a Connected Enterprise where all parts of the organisation work together to deliver exceptional customer experiences. Calabrio’s new blog series explores the rise of the Connected Enterprise.

Connections 64

Connections E-support Social Media Roadmap 64

ShepHyken

DECEMBER 27, 2019

Using a customer’s name not only shows respect but are the most important words you can use to create a connection with your customer. Humans crave connection and will stop doing business with you if 1. No one attempts to make a connection and 2. If a person is disingenuous when trying to make a connection. Dale Carnage.

Blog 134

Blog Article Connections 2020 134

Optimove

FEBRUARY 15, 2024

Learn what you need to evolve as a marketer with our advanced guide Download Now Why it Matters: Optimove Connect 2024 is the two-day event where global marketers exchange best practices, learn and discover the latest strategies and solutions, and spark new ideas. If you’ve secured your spot – you are ready to connect!

2024 52

2024 Connections 2025 Download 52

ShepHyken

OCTOBER 4, 2019

It is all about how businesses interact with their customers to form a meaningful connection. Chances of repeated sales increase, if a customer forms a connection with your business. Dwayne likes drawing connections between different industries and entities while designing his blogs. What is customer engagement?

Blog 119

Blog Brands Engagement ROI 119

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 80

Connections 2024 Customer Centricity Events 80

Experience Investigators by 360Connext

MARCH 15, 2018

As we rely ever-more heavily on the communication tools of any trade today, like email and texting, we crave more emotional and human connections to break through the clutter. Human connections make a huge difference in B2B. Each one connects with emotion and personalization. Click To Tweet. That’s right. Click To Tweet.

Connections 160

Connections B2B Fashion Touchpoint 160

Eptica

MARCH 20, 2020

Date: Friday, March 20, 2020 Author: Pauline Ashenden - Marketing Manager The importance of video connectivity in today’s crisis. How can businesses support them effectively using technology, especially video connectivity? How can businesses support them effectively using technology, especially video connectivity?

Connections 72

Connections 2020 Culture Communication 72

Optimove

MARCH 20, 2024

Stay in touch Be the first to know all about the latest Marketing tips & tricks, Industry special insights and more The Big Picture: On March 20, at Optimove Connect, Pini Yakuel, CEO, introduced the position-less marketer. The post The Position-less Marketer Introduced by Pini Yakuel at Optimove Connect appeared first on Optimove.

Connections 52

Connections Marketing Multi-Channel Sports 52

One Millimeter Mindset

JULY 1, 2020

It’s time to hit your professional reset button with these six blog posts! I offer these six blog posts to help you hit your professional reset button. So you connect your professional stories to your colleagues’ and clients’ with renewed and refreshed commitment. Today, tomorrow and moving forward, your clients need you.

Blog 87

Blog Workshop Events Presentation 87

Comm100

FEBRUARY 6, 2023

Companies can no longer connect with clients on a human level, and as a result, clients feel neglected. Enhance employee experience for greater customer experience Your employees play a vital role in connecting with your clients, whether through a phone call or a face to face communication.

Financial 77

Financial 2023 Blog Customer Experience 77

ShepHyken

DECEMBER 9, 2016

This week on our Friends on Friday guest blog post my colleague, Stephan Delbos, writes about the importance of doing more than satisfying customers, you must delight them. Customer satisfaction means nothing without an emotional connection. That’s also an emotional connection. How to Connect to Customers. Shep Hyken.

Customer Satisfaction 122

Customer Satisfaction Blog Net Promoter Score Loyalty 122

CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Connections 52

Connections Customer Connectedness Call Recording Omnichannel 52

Upstream Works

MAY 4, 2021

We enhance Amazon Connect to provide a unified desktop, seamless integrations and management simplicity. We bring Amazon Connect voice and digital channels like email, chat, messaging, co-browse, and bots to one unified desktop. Connect multiple business and contact center applications, CRMs and data directly to the agent desktop.

Connections 78

Connections Engagement Contact Center Technology 78

Calabrio

NOVEMBER 25, 2020

It is helping to bridge the connection between self- and live-agent service for a more seamless customer experience. The next blog in this series will go into more detail on how to develop key roles within your contact center to stay ahead of constant change. In the next blog, we’ll discuss how to make those roles more strategic.

Contact Center 122

Contact Center Blog Banking Competitive Advantage 122

ShepHyken

OCTOBER 7, 2016

This week on our Friends on Friday guest blog post my colleague Erica McBride, shares a story that explains why your organization doesn’t want to just be good, you want to be great! The post Guest Blog: “Good” vs. “Great” appeared first on Shep Hyken. Shep Hyken .

Blog 119

Blog Hotels Social Media Travel 119

ShepHyken

AUGUST 9, 2019

Stay Connected with Your Customers. The post Guest Blog: Converting Customers To Die Hard Fans appeared first on Shep Hyken. For example, I once had my dinner at a restaurant and got a complimentary dessert – I really liked that! You will learn to improve, adapt and change from these unfavorable situations.

Blog 116

Blog Seminar Hotels Customer Satisfaction 116

Optimove

OCTOBER 10, 2023

In Part One of this 3-part blog series , we took a look at why that approach is the optimum approach, but let’s do a quick recap: Personalized communication: Tailoring campaigns to specific stages allows you to connect with users on a deeper level through messaging that truly resonates with their needs and interests.

Connections 52

Connections Engagement User Experience Blog 52

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. The post Guest Blog: How to Create Customer Loyalty in the Healthcare Space appeared first on Shep Hyken. Shep Hyken.

Healthcare 127

Healthcare Loyalty Blog Insurance 127

Optimove

JANUARY 11, 2024

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect titled The Data-Driven Way to Win Customers’ Hearts. Pancras in London.

Connections 52

Connections 2024 Customer Centricity Events 52

SaleMove

JANUARY 7, 2022

The post Confidence in the Cloud: Consistently Connect with Customers appeared first on Glia Blog | Digital Customer Service Explained. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

Connections 52

Connections Blog Customers Communication 52

SaleMove

JANUARY 7, 2022

The post Confidence in the Cloud: Consistently Connect with Customers appeared first on Glia Blog | Digital Customer Service Explained. Learn how Glia is architected to keep customer service up and running, even during major Cloud outages.

Connections 52

Connections Blog Customers Communication 52

Comm100

SEPTEMBER 19, 2022

It connects to the Google Cloud Platform and enables chatbot integration for performing linguistic analysis. Connect the chatbot to your customer relationship management (CRM) system to keep track of customer queries and complaints. There are, however, some technologies that may be used to implement NLP in your Chatbot.

Blog 61

Blog Social Media Customer Satisfaction Customer Relationship Management 61

Kustomer

JULY 18, 2022

By intentionally connecting your CRM and chatbots — two crucial elements of your CX strategy — you’ll allow your support to team to increase productivity and bolster customer relationships. In this blog, we’ll dive into the features of a modern CRM that you may be missing out on and ways to measure the success of your chatbot.

Connections 98

Connections Multi-Channel Social Media Measurement 98

Optimove

AUGUST 3, 2023

Renowned customer analytics expert and best-selling author of “Converted: The Data-Driven Way to Win Customers’ Hearts,” Neil Hoyne, will deliver the keynote address at Optimove Connect. Check out the full agenda (Note: Early bird pricing for Connect ends on September 1.)

Connections 52

Connections 2023 Customer Centricity Events 52