Customer Experience Best Books of 2019 – 2020 Readings

eglobalis

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

2019 95

Hug Your Haters: A Groundbreaking New Book by Jay Baer

Experience Investigators by 360Connext

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. Customer Engagement Customer Experience Featured Opinion Review book review complaints customer service Jay Baer linkedin loyalty Social MediaDon’t get me started. People just want to complain and complain and shout from their Facebook page. I say forget it! This was the start of a very bumpy ride with a cab driver recently.

Books 110

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How Employees Own the Customer Experience with Workplace Book Clubs

Experience Investigators by 360Connext

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Some companies are forming book clubs and asking nearby college professors to help facilitate them. Maybe instead of books you recommend articles or blogs to discuss. Do you have a workplace book club?

2014 219

3 Reasons I Love Ann Handley – and Her Book!

Experience Investigators by 360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book. You don’t feel like a dummy for reading a book about what makes better writing. I often end up disliking the tone of the typical “rule” book. How was I not in Boston for MarketingProfs B2B Forum ?

2014 220

My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. The post My First Experience At Amazon Books appeared first on Customer Experience Matters®. Customer experience Amazon Amazon Books Amazon Prime Amazon.com retail

Books 76

Uplifting Service – Book Review from Technology Guru

Up Your Service

Every once in a while someone takes the time to write an exceptional review of our New York Times bestselling book “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” Here’s one, from Chief Quality Officer of a Microsoft VAR who specializes in software development and business analysis. Uplifting Service book review by Daniel Rimmelzwaan. from the book jacket back flap).

Books 63

TripAdvisor Instant Booking: Quick Guide

ReviewTrackers

What is TripAdvisor Instant Booking? Case in point: TripAdvisor’s Instant Booking feature. With TripAdvisor Instant Booking, travelers can reserve hotels and accommodations directly on the site. After all, travelers are more willing to book when they don’t have to leave as trusted a site as TripAdvisor.). As a paid feature, TripAdvisor Instant Booking: Lets potential guests to see your live rates and availability on the site.

Books 61

Write Your Company’s Bestselling Customer Service Book

ShepHyken

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. Once the interior of the book is designed, have the CEO or some other high-ranking member of the organization’s leadership write a forward. CreateSpace will also be where you’ll most likely “publish” your book.

Books 103

Little Gold Book of Yes! Attitude by Jeffrey Gitomer (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES! As the world’s #1 expert in selling (and the author of the best-sellers Little Red Book of Selling and Little Red Book of Sales Answers) Gitomer knows more about attitude than anyone.

Books 60

The Non-Designer’s Design Book by Robin Williams (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. About The Non-Designer’s Design Book.

Books 60

The New Book Revealed: Be Your Customer’s Hero

Customers That Stick

My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. I am truly thrilled to put this book into the hands of customer-facing professionals all around the world. Be Your Customer’s Hero (HERO) is a different type of customer service book. Despite all of the amazing books on customer service and customer experience on the market, the book I needed didn’t exist. Service triggers that set customers off.

Books 113

Finish by Jon Acuff (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done. Check out the video below to hear Adam’s one win that you can take away from Finish to improve your organization’s customer experience and customer service. link]. About Finish.

Books 78

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling bookThere are 5 reasons, all perfectly aligned. Uplift Customer Experience. Uplift Service Providers. Provide insights and activities that build pride and improve internal service. Uplift Company Culture.

Books 57

Every Great Leader Has an Experience Book. Do You?

Steve DiGioia

This builds our “ experience book ” that’s stored in our memory to reference in the future. Your past actions and their positive, or negative results, builds page after page in your experience book. The jealous have many blank pages in their experience book because they fail to learn and fail to act. It’s possible to have peace, confidence, and an optimistic outlook…as long as we’re willing to act and fill the pages of our experience book.

Books 55

Our New Business Book Review Series: One Win Book Reviews

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Blog

Books 60

The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. Books for Product Managers. These books will help you develop the skills that lie under the surface to help you become a more well-rounded product manager and leader. book-club.

Books 67

Best Customer Experience Books of 2018 and What to Look Out for in 2019

eglobalis

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

2018 105

Announcing the Kustomer Book Club for CX Leaders

Kustomer

I’m thrilled to use my first-ever Kustomer blog post to announce the launch of Kustomer Book Club. If your first reaction is to think you’re too busy for a book club, I get it. Working a long day and then reading a business or industry book can feel like just more work. Our first book club pick is all about bucking convention and becoming a leader who champions new ideas (especially unpopular ones!). This is also a book blurbed by both J.J.

Books 46

10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success. All of these books contain valuable knowledge for anyone working in the customer service industry, so pick one to get started on improving your knowledge, and become an expert, too.

2018 40

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

I am now delighted to write a review of another brand new book that should proudly adorn the shelf of anyone with an interest in Customer Experience. ‘On Purpose’ is the latest publication from the pen and minds of Shaun Smith and Andy Milligan – two men who have been involved in the world of Customer Experience since the mid 1990’s. ‘Illustrate’ – using the example of a brand to highlight the three main parts of the book.

Books 77

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership. We’ve covered some of the best selling customer service books that will help you grow as a leader and work towards building better strategies for customer delight. Books on Team Building and Leading.

Books 57

Book Notes: Hug Your Haters by Jay Baer

COPC

In this edition of Book Notes, COPC Inc.’s s marketing director, Jim Von Seggern, provides an overview of Jay Baer’s book, Hug Your Haters. The book provides not only a close examination of reasons why brands should “hug their haters” (and there are plenty), it also breaks down the different types of haters and provides recommendations on how these haters should be handled. The post Book Notes: Hug Your Haters by Jay Baer appeared first on COPC Inc.

Books 43

9 Books I Think All College Seniors Should Read

Myra Golden

Here’s one of the smart questions she asked me, “What books would you recommend that my younger self, say my senior year in college, should read? What books would position me to be the most successful version of myself?” Even if you’re in mid-life, like me, these books will propel you to reach your full potential in business. Books College Seniors Should Read Customer Experience Design

Books 48

Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. With this book, Read the rest here. » by Jeanne Bliss (a One Win Book Review) Deep Work by Cal Newport (a One Win Book Review). Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service. About Thanks for Coming in Today.

Books 89

Four of The Best Books I Read in 2017

Myra Golden

Scroll on down if my book list doesn’t interest you. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books. As a Happy New Year gift to you, I’m sharing four of my favorite books from 2017. I’d love to hear some of your favorite books from 2017, or to just hear about what you’re reading right now. This book is an imaginative take on the underground railroad as literally, a rail system underground.

2017 40

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling bookThere are 5 reasons, all perfectly aligned. Uplift Customer Experience. Uplift Service Providers. Provide insights and activities that build pride and improve internal service. Uplift Company Culture.

Books 40

30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend!

eglobalis

Top 30 Customer Experience New Books, I Read in 2017 and 2018 Expected Books. The post 30 Top Customer Experience New Books I read in 2017 & Expected Books for 2018, Which I Highly Recommend! appeared first on Eglobalis. Business Transformation CX Culture Transformations Customer Experience CX Crisis Management Experience Design Humans Experience Innovations Impacting CX People Experience Quality CX Management Technology Experience

2018 77

Book Notes: Never Lose a Customer Again by Joey Coleman

COPC

marketing director, Jim Von Seggern, provides an overview of Joey Coleman’s book, Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. At the heart of the book is a comprehensive definition of the customer experience as encapsulated in eight phases: Assess, Admit, Affirm, Activate, Acclimate, Accomplish, Adopt and Advocate. Along with the definitions and case studies, the book is peppered with plenty of thought-provoking research.

Books 40

Book Notes: To Sell is Human by Daniel H. Pink

COPC

This edition of Book Notes is shared by Himanshu Choudhary, Sales and Marketing Lead in the APAC region, and is a summation of Daniel H. Working in a sales domain, I have been a keen follower of books about sales, influence and persuasion, not only because they explain the power of moving people, but because they help to develop people, both personally and professionally. What really catches my attention is the content of the book, and the way it is presented.

Books 40

Principles by Ray Dalio (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Principles by Ray Dalio. » Related Stories The Intuitive Customer by Colin Shaw and Ryan Hamilton (a One Win Book Review) 3 Ways Shinola Shows How Retail Is Changing, Not Dying When Genius Failed by Roger Lowenstein (a One Win Book Review). Check out the video below to hear Adam’s one win that you can take away from Principles to improve your organization’s customer experience and customer service.

Books 60

The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi. Check out the video below to hear Adam’s one win that you can take away from The Effortless Experience to improve your organization’s customer experience and customer service. About The Effortless Experience.

Books 65

Book Notes: Hit Refresh by Satya Nadella

COPC

Book Notes is a periodic blog feature where COPC Inc. employees share their notes on books, particularly those of interest to professionals working within the customer experience industry. What I found refreshing about the book was the humility with which Mr. Nadella approached the topic of his success as well as the role Microsoft plays in the world. Another key theme throughout the book is the notion of “coopetition” which is a blending of cooperation and competition.

Books 40

Top 30 Customer Service Books Every Team Needs to Read

Comm100

Books are the quietest and most constant of friends; they are the most accessible and wisest of counselors, and the most patient of teachers.” But other times we can take the wisdom someone else has so carefully researched, developed, and discovered by reading a book in your free time. But we still want you to be able to take advantage of the books that can transform your current customer support operations.

Books 72

Top 5 CX Books That’ll Transform Your Customer Experience

Bold360

Whether your December is filled with cold weather, holiday travel, or a little bit of both – the one thing that can help break up those cold days or long car/plane/train rides is settling down with a good book. Chris Savio and I have put together our top 5 Customer Experience (CX) books that will transform your customer experience. Below, I’ve broken out the key points that put these books on our reading list, so you can decide which title is right for you! Blueprint book.

Books 40

Book Review: The Endangered Customer by Richard. R. Shapiro

Maz Iqbal

I enjoyed reading Richard Shapiro’s first book: The Welcomer’s Edge. In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. In his latest book – The Endangered Customer – Richard expands the 3 step model into eight steps in the … Continue reading "Book Review: The Endangered Customer by Richard.

Books 52