5 Must-Read CX Books in 2021

Alida

We’re less than a week away from Alida Activate and we couldn’t be more excited to connect with hundreds of customer experience professionals from around the world and support them on their transformation journey to CX excellence. If you haven’t registered , it’s not too late!

2021 130

Fun Read/Flawed Approach (Book Review)

Heart of the Customer

As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience. The post Fun Read/Flawed Approach (Book Review) appeared first on Heart of the Customer.

Books 83
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Best Customer & Employee Experience Design Books 2020 2021 List

eglobalis

Best Customer experience and Employee Experience experience Design Books of 2020 2021 List. The post Best Customer & Employee Experience Design Books 2020 2021 List appeared first on Eglobalis.

2020 113

Customer Experience Best Books of 2019 – 2020 Readings

eglobalis

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

2019 93

Book review: Customer Empathy by Alex Allwood

MyCustomer

Engagement Book review: Customer Empathy by Alex Allwood

2021 61

The 18 best customer & employee experience books everyone should read

MyCustomer

Engagement 18 CX & EX books to read in 2021

2021 104

6 Customer Experience Books Every Founder Should Read

Help Scout

While I’m writing this in March of 2021, having just experienced a generational winter in my home state of Texas that created a source of stories I can use to bore my future grandchildren to death, I realize one nice thing about power outages is a return to books.

2021 52

Book review: Punk CX by Adrian Swinscoe

MyCustomer

Loyalty Book review: Punk CX by Adrian Swinscoe

2021 60

How Employees Own the Customer Experience with Workplace Book Clubs

Experience Investigators by 360Connext

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Some companies are forming book clubs and asking nearby college professors to help facilitate them. Maybe instead of books you recommend articles or blogs to discuss. Do you have a workplace book club?

2014 217

3 Reasons I Love Ann Handley – and Her Book!

Experience Investigators by 360Connext

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book. You don’t feel like a dummy for reading a book about what makes better writing. I often end up disliking the tone of the typical “rule” book. How was I not in Boston for MarketingProfs B2B Forum ?

2014 218

Little Gold Book of Yes! Attitude by Jeffrey Gitomer (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES!

Books 78

The Non-Designer’s Design Book by Robin Williams (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. About The Non-Designer’s Design Book.

Books 78

My First Experience At Amazon Books

Experience Matters

Last week I visited Amazon Books in Dedham, MA, one of the online giant’s 13 physical retail locations. We were greeted by a cheerful employee who asked if we had been in an Amazon Books before. The post My First Experience At Amazon Books appeared first on Customer Experience Matters®. Customer experience Amazon Amazon Books Amazon Prime Amazon.com retail

Books 76

Uplifting Service – Book Review from Technology Guru

Up Your Service

Every once in a while someone takes the time to write an exceptional review of our New York Times bestselling book “UPLIFTING SERVICE: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet” Here’s one, from Chief Quality Officer of a Microsoft VAR who specializes in software development and business analysis. Uplifting Service book review by Daniel Rimmelzwaan. from the book jacket back flap).

Books 63

Finish by Jon Acuff (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done.

Books 101

Top 10 Customer Success Books

SmartKarrot

We have put together a list of the top 10 customer success books to help understand and learn more about this subject through the perspective of the thought leaders and experts in this field. The overarching theme in this book is that a focus on current customers is necessary to drive success.

Books 52

Write Your Company’s Bestselling Customer Service Book

ShepHyken

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. Once the interior of the book is designed, have the CEO or some other high-ranking member of the organization’s leadership write a forward. CreateSpace will also be where you’ll most likely “publish” your book.

Books 103

Every Great Leader Has an Experience Book. Do You?

Steve DiGioia

This builds our “ experience book ” that’s stored in our memory to reference in the future. Your past actions and their positive, or negative results, builds page after page in your experience book. The post Every Great Leader Has an Experience Book.

Books 69

TripAdvisor Instant Booking: Quick Guide

ReviewTrackers

What is TripAdvisor Instant Booking? Case in point: TripAdvisor’s Instant Booking feature. With TripAdvisor Instant Booking, travelers can reserve hotels and accommodations directly on the site. After all, travelers are more willing to book when they don’t have to leave as trusted a site as TripAdvisor.). As a paid feature, TripAdvisor Instant Booking: Lets potential guests to see your live rates and availability on the site.

Books 61

Must Read: 5 Books with Tips and Techniques to Improve Your Customer Experience and Service

Customer Bliss

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation. The authors of the following books have also been guests on my podcast, The Chief Customer Officer Human Duct Tape Show. Of course, don’t forget that you can also add my books to your reading list as well!

Books 127

The New Book Revealed: Be Your Customer’s Hero

Customers That Stick

My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. I am truly thrilled to put this book into the hands of customer-facing professionals all around the world. Be Your Customer’s Hero (HERO) is a different type of customer service book. Despite all of the amazing books on customer service and customer experience on the market, the book I needed didn’t exist. Service triggers that set customers off.

Books 113

Why is Ron Kaufman’s bestselling book titled “Uplifting Service”?

Up Your Service

The book is filled with principles and practices that really work, ideas, illustrations, and examples from all over the world. The post Why is Ron Kaufman’s bestselling book titled “Uplifting Service”? Uplifting Service book bestselling bookThere are 5 reasons, all perfectly aligned. Uplift Customer Experience. Uplift Service Providers. Provide insights and activities that build pride and improve internal service. Uplift Company Culture.

Books 57

40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership.

Books 74

Our New Business Book Review Series: One Win Book Reviews

Customers That Stick

We've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. Customer Service Blog

Books 60

10 Best Customer Service Books You Need To Read In 2018

Call Center Pros

We’ve created a list of the 10 books we think are most worth your valuable time and that we know are going to turn yourself — and your team — into a high-performing customer happiness engine. Take a look at this book list to learn from the experts about customer service and customer success. All of these books contain valuable knowledge for anyone working in the customer service industry, so pick one to get started on improving your knowledge, and become an expert, too.

2018 40

Book Review – On Purpose – Delivering a branded customer experience people love

ijgolding

I am now delighted to write a review of another brand new book that should proudly adorn the shelf of anyone with an interest in Customer Experience. ‘On Purpose’ is the latest publication from the pen and minds of Shaun Smith and Andy Milligan – two men who have been involved in the world of Customer Experience since the mid 1990’s. ‘Illustrate’ – using the example of a brand to highlight the three main parts of the book.

Books 77

Best Customer Experience Books of 2018 and What to Look Out for in 2019

eglobalis

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

2018 104

The Ultimate List of Product Management Resources: Books, Blogs, and More

Gainsight

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. Books for Product Managers. These books will help you develop the skills that lie under the surface to help you become a more well-rounded product manager and leader. book-club.

Books 67

Four of The Best Books I Read in 2017

Myra Golden

Scroll on down if my book list doesn’t interest you. I read hardbacks, love nestling up with my Kindle, and I also listen to a lot of Audible books. As a Happy New Year gift to you, I’m sharing four of my favorite books from 2017. I’d love to hear some of your favorite books from 2017, or to just hear about what you’re reading right now. This book is an imaginative take on the underground railroad as literally, a rail system underground.

2017 40

Book Notes: Hug Your Haters by Jay Baer

COPC

In this edition of Book Notes, COPC Inc.’s s marketing director, Jim Von Seggern, provides an overview of Jay Baer’s book, Hug Your Haters. The book provides not only a close examination of reasons why brands should “hug their haters” (and there are plenty), it also breaks down the different types of haters and provides recommendations on how these haters should be handled. The post Book Notes: Hug Your Haters by Jay Baer appeared first on COPC Inc.

Books 43

9 Books I Think All College Seniors Should Read

Myra Golden

Here’s one of the smart questions she asked me, “What books would you recommend that my younger self, say my senior year in college, should read? What books would position me to be the most successful version of myself?” Even if you’re in mid-life, like me, these books will propel you to reach your full potential in business. Books College Seniors Should Read Customer Experience Design

Books 48

Thanks for Coming in Today by Charles Ryan Minton (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. With this book, Read the rest here. » by Jeanne Bliss (a One Win Book Review) Deep Work by Cal Newport (a One Win Book Review). Check out the video below to hear Adam’s one win that you can take away from Thanks for Coming in Today to improve your organization’s customer experience and customer service. About Thanks for Coming in Today.

Books 89

The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi.

Books 85

The Meditations of Marcus Aurelius by Marcus Aurelius (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The Meditations of Marcus Aurelius. FROM THE PUBLISHER: One of the world’s most famous and influential books, Meditations, by the Roman emperor Marcus Aurelius (A.D.

Books 85

The 80/20 Rule by Richard Koch (a One Win Book Review)

Customers That Stick

In this One Win Book Review, we take a look at The 80/20 Principle by Richard Koch. The Non-Designer’s Design Book by Robin Williams (a One Win Book Review).

Books 85