Experience Investigators by 360Connext

OCTOBER 15, 2014

First things first, I *highly* recommend her latest book, Everybody Writes , for anyone who has any reason to write anything from a status update to a manuscript. Learn more about the book and how to order. Back to the book. But this book. I often end up disliking the tone of the typical “rule” book.

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Books Customer Experience Communication Social Media 275

Experience Investigators by 360Connext

NOVEMBER 5, 2014

That’s why I was so intrigued when I read an article in the Chicago Tribune about how some organizations are encouraging employees to read everything from business books to novels to help promote understanding, empathy and career development. Maybe instead of books you recommend articles or blogs to discuss. Must-Read Classics.

Customer Experience 273

Customer Experience Books Customers Net Promoter Score 273

MyCustomer

NOVEMBER 18, 2022

Engagement The best customer experience books of 2022.

Customer Experience 119

Customer Experience Books 2022 Customers 119

Heart of the Customer

JANUARY 8, 2021

As an avid reader dedicated to continually expanding my professional knowledge, I’m always interested in new books relating to customer experience. The post Fun Read/Flawed Approach (Book Review) appeared first on Heart of the Customer.

Books 88

Books Customer Experience Customers Customer Journey Mapping 88

Customers That Stick

FEBRUARY 20, 2020

In this One Win Book Review, we take a look at The Non-Designer’s Design Book by Robin Williams. Check out the video below to hear Adam’s one win that you can take away from The Non-Designer’s Design Book to improve your organization’s customer experience and customer service. About The Non-Designer’s Design Book.

Books 78

Books Customer Service Customer Experience Customers 78

kommunicate

DECEMBER 27, 2022

This is where reading some best books on customer service can be your savior! The post 9 Of The Best Books On Customer Service That You Can’t Miss appeared first on Kommunicate Blog. .” – Bob Hooey So you have wandered around enough and want a sure-shot way to make your customers happy! Do you know that [.].

Customer Service 90

Customer Service Books Customers 2022 90

Customers That Stick

FEBRUARY 6, 2020

In this One Win Book Review, we take a look at Little Gold Book of YES! Check out the video below to hear Adam’s one win that you can take away from Little Gold Book of YES! About Little Gold Book of YES! Attitude by Jeffrey Gitomer. FROM THE PUBLISHER: Every business winner has one thing in common: a YES!

Books 78

Books Customer Service Customer Experience Customers 78

Customer Bliss

AUGUST 8, 2019

So if you’re heading on vacation soon or relaxing as business slows down a bit, here are a few book suggestions for you to uplevel your own CX skills and that of your team. The following books should be in your arsenal for customer experience transformation. into a multi-billion dollar brand.

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Customer Experience Books Customers Chief Customer Officer 143

eglobalis

NOVEMBER 21, 2019

Customer Experience Best Books of 2019 -2020 Yearly List. The post Customer Experience Best Books of 2019 – 2020 Readings appeared first on Eglobalis.

Customer Experience 102

Customer Experience 2019 Books 2020 102

ChurnZero

OCTOBER 14, 2022

Sooner or later, if you’re in Customer Success at a growing SaaS company, you’ll need to undergo a book shift. A book shift is where you take all of the accounts your CS organization is responsible for, and reassign them to new CSMs. For CSMs, it could mean a more balanced book of business and increased clarity.

Books 52

Books Communication Customer Experience Customers 52

Customers That Stick

JANUARY 30, 2020

In this One Win Book Review, we take a look at Finish by Jon Acuff. FROM THE PUBLISHER: From New York Times bestselling author Jon Acuff, a book for those who want relief from always starting and never being done. About Finish.

Books 113

Books Customer Service Customer Experience Customers 113

CSM Magazine

OCTOBER 20, 2022

In this case, customer experience books come in handy. To help graduate students become customer experience leaders here come five popular books. The authors of this book conducted a large-scale study and found the ideal condition for increasing customer loyalty. How to find time to read a book? Conclusion.

Customer Experience 52

Customer Experience Books Customers Loyalty 52

CSM Magazine

MARCH 20, 2023

Marketing books can answer these demands with hard facts. Students should check out several books if they want to ace marketing assignments. Students should check out several books if they want to ace marketing assignments. Holt This book is a must-read for those interested in the history of popular American brands.

Books 52

Books Marketing Social Media Advertising 52

CustomerSuccessBox

MARCH 3, 2022

Read on to know about the Customer Success books for Customer Success Managers (CSMs) to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. Top Customer Success Books for Customer Success Managers to read in 2022. There are three sections in the book. Customer rating: 4.6

Customer Success 52

Customer Success Books 2022 Customers 52

Integrity Solutions

MAY 6, 2022

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

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Books Sales Competitive Advantage B2B 59

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership. Books on Team Building and Leading. So, let’s get started!

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Customer Service Books Customers Customer Satisfaction 85

Help Scout

SEPTEMBER 27, 2021

I knew I had plenty of learning to do, so I read a bunch of customer service and business books. The first book that made a real impact on my thinking about customer service was 2010’s “ Exceptional Service, Exceptional Profit ,” by Micah Solomon and Leonardo Inghilleri. But I’m not trying to sell you a particular book here.

Customer Service 75

Customer Service Books Customers Fashion 75

Customers That Stick

MARCH 11, 2015

My new book Be Your Customer’s Hero: Real-World Tips and Techniques for the Service Front Lines is finally here. I am truly thrilled to put this book into the hands of customer-facing professionals all around the world. Be Your Customer’s Hero (HERO) is a different type of customer service book. Short chapters. So, I wrote it.

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Books Customer Service Customer Service Training Customer Service Strategies 139

Customers That Stick

FEBRUARY 27, 2020

In this One Win Book Review, we take a look at The 80/20 Principle by Richard Koch. The Non-Designer’s Design Book by Robin Williams (a One Win Book Review). About The 80/20 Principle. FROM THE PUBLISHER: The 80/20 principle is one of the great secrets of highly effective people and organizations. Read the rest here. »

Books 88

Books Customer Service Customer Experience Customers 88

SaleMove

JANUARY 14, 2022

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess. The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Books 2021 Customers 52

SaleMove

JANUARY 14, 2022

The book, Digital Customer Service, joins the ranks of works by noted authors like Fred Reichheld and CX thought leader Dan Gingess. The post “Digital Customer Service” Named to Forbes’ List of Top Business Books of 2021 appeared first on Glia Blog | Digital Customer Service Explained.

Customer Service 52

Customer Service Books 2021 Customers 52

ClientSuccess

JUNE 15, 2022

4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1. This book has the answers. Customer success is a driving force of your corporate goals, and this book is an excellent start for any team looking to implement tried-and-true strategies for success.

Customer Success 52

Customer Success Books Customers Innovation 52

Customers That Stick

JULY 18, 2019

In this One Win Book Review, we take a look at Thanks for Coming in Today by Charles Ryan Minton. With this book, Read the rest here. » by Jeanne Bliss (a One Win Book Review) Deep Work by Cal Newport (a One Win Book Review). About Thanks for Coming in Today. Would You Do That to Your Mother?

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Books Customer Service Customer Experience Loyalty 104

Customers That Stick

MARCH 12, 2020

In this One Win Book Review, we take a look at The Meditations of Marcus Aurelius. FROM THE PUBLISHER: One of the world’s most famous and influential books, Meditations, by the Roman emperor Marcus Aurelius (A.D. The Effortless Experience by Matthew Dixon, Nick Toman, and Rick DeLisi (a One Win Book Review).

Books 88

Books Customer Service Customer Experience Customers 88

ShepHyken

OCTOBER 26, 2016

Here is an idea that just about any organization can do – write a book. But, not just any book. A customer service book, written by your employees, featuring great customer service experiences, for both internal customers and external customers. CreateSpace will also be where you’ll most likely “publish” your book.

Customer Service 131

Customer Service Books Customers Customer Service Training 131

eglobalis

DECEMBER 4, 2018

Best Customer Experience Books of 2018 and What to Look Out for in 2019. The post Best Customer Experience Books of 2018 and What to Look Out for in 2019 appeared first on Eglobalis.

Customer Experience 118

Customer Experience 2018 2019 Books 118

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. The following visual of the model is fully explained in the book, and I’ll break down the key ideas below.

Books 52

Books Customer Centricity Customer Experience Customers 52

MyCustomer

DECEMBER 6, 2021

Engagement What were 2021's best CX and design books?

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Books 2021 Customer Experience Customers 95

Customers That Stick

JANUARY 9, 2020

In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. We are starting off the year with a bit of a departure from our normal business books. Lodge, M.D. But since this is the start of a new year, we found inspiration from being healthier (both physically and in business). .

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Books Customer Centricity Customer Experience Customer Service 78

Doing CX Right

JANUARY 9, 2021

Seeking a top-rated Customer Experience book to increase your skills & differentiate your brand? The post International Top Selling Customer Experience Book appeared first on Doing CX Right. Read Stacy Sherman's global bestseller.

Customer Experience 52

Customer Experience Books Customers Brands 52

Experience Investigators by 360Connext

MARCH 2, 2016

The post Hug Your Haters: A Groundbreaking New Book by Jay Baer appeared first on Customer Experience Consulting. This was the start of a very bumpy ride with a cab driver recently. He saw me on my phone, asked me if I was one of those who “did Facebook.” ” I confirmed I […].

Books 110

Books Customer Experience Consulting Customers 110

Customers That Stick

JANUARY 16, 2020

In this One Win Book Review, we take a look at The Relationship Economy by John DiJulius. » Related Stories Introducing: Ask The Customer Service Trainer Younger Next Year by Crowley and Lodge (a One Win Book Review) A Customer-Centric Culture Needs a Customer-Centric Leader. About The Relationship Economy. Read the rest here. »

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Books Customer Centricity Customer Service Entertainment 78

Steve DiGioia

MARCH 30, 2020

This builds our “ experience book ” that’s stored in our memory to reference in the future. Your past actions and their positive, or negative results, builds page after page in your experience book. The jealous have many blank pages in their experience book because they fail to learn and fail to act. But not you.

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Books 2015 Leadership Customer Service 82

Customers That Stick

MARCH 4, 2019

In this One Win Book Review, we take a look at When Genius Failed by Roger Lowenstein. » Related Stories Predictably Irrational by Dan Ariely (a One Win Book Review) Customer Service Tip of the Week by Jeff Toister (a One Win Book Review) Talk Triggers by Jay Baer and Daniel Lemin (a One Win Book Review).

Books 87

Books Customer Service Customer Experience Customers 87