BirdEye

JULY 30, 2023

The Google Business Profile presents a great opportunity for local businesses to connect with prospective customers effectively. With the launch of the “Reserve with Google” feature for service businesses, the task of securing appointments or bookings has been simplified. How can consumers book using ‘Reserve with Google’?

Books 52

Books Competitive Advantage Automotive Social Media 52

Alida

APRIL 30, 2021

We’re less than a week away from Alida Activate and we couldn’t be more excited to connect with hundreds of customer experience professionals from around the world and support them on their transformation journey to CX excellence. If you haven’t registered , it’s not too late!

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Books 2021 Customer Experience Professionals Connections 130

Customers That Stick

JANUARY 9, 2020

In this One Win Book Review, we take a look at Younger Next Year by Chris Crowley and Henry S. We are starting off the year with a bit of a departure from our normal business books. Connect and commit to others. Lodge, M.D. About Younger Next Year. FROM THE PUBLISHER: Turn back your biological clock. Don’t eat crap.

Books 78

Books Customer Centricity 2019 Culture 78

ProProfs Chat

JUNE 30, 2020

To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below. These books can help you: Work towards better leadership strategies. Customer Service Books on Leadership. Books on Team Building and Leading. So, let’s get started!

Books 85

Books Customer Service Customer Satisfaction Loyalty 85

Russel Lolacher

NOVEMBER 28, 2022

In this episode of Relationships at Work, Russel chats with speaker and Police Chief of the Mountain View Police Department Chris Hsiung on how communication and creating connection within an organization can improve workplace culture. Connect with, and learn more about, Chris on his platforms: . And then I make the connection.

Culture 98

Culture Connections Leadership Communication 98

Integrity Solutions

MAY 6, 2022

And for those in the sales profession, sales books are one easily accessible way to engage in continual learning, even when you’re on the road. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Books 56

Books Sales Competitive Advantage B2B 56

Calabrio

OCTOBER 19, 2022

Our annual Calabrio Customer Connect (C3) event has wrapped, and we are still feeling the buzz of excitement. Top 10 Takeaways from the Calabrio Customer Connect. Choosing only ten takeaways from this year’s Calabrio Customer Connect was challenging, but we have narrowed it down to these key moments: 1.

Connections 59

Connections Contact Center 2030 Events 59

Natalie Petouhof

AUGUST 15, 2022

I’ve been reading an advance copy of Empathy in Action, and while I don’t write book reviews as a matter of course, I view this as a creative form of thought leadership about what customer service needs to look like in 2022. Before connecting those dots, it’s important to note the strong foundation provided in Chapters 1 and 2.

Books 52

Books Customer Centricity Advertising Culture 52

ReviewTrackers

MARCH 6, 2019

What is TripAdvisor Instant Booking? Case in point: TripAdvisor’s Instant Booking feature. With TripAdvisor Instant Booking, travelers can reserve hotels and accommodations directly on the site. After all, travelers are more willing to book when they don’t have to leave as trusted a site as TripAdvisor.).

Books 66

Books Travel Hotels Airlines 66

ClientSuccess

JUNE 15, 2022

Just as there are always new ideas around succeeding in sales or marketing, it’s crucial to stay up to date on some of the innovative ways to connect and engage with SaaS customers. 4 customer success books you need to read now! Here are four customer success books you need to put on your to-read list ASAP: 1.

Books 52

Books Customer Success Leadership Innovation 52

Kustomer

DECEMBER 17, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Sioban Massiah from Twitter to discuss the Power of Connection and how to retain customer loyalty. Learn how Sioban connects with customers by listening to the podcast below. Growing Your Connection to Retain Business.

Connections 80

Connections 2008 Loyalty Events 80

SAP Customer Experience

OCTOBER 6, 2021

Did you know SAP service offers a new way to connect with an SAP Support expert in a live, one-on-one 30-minute call at a time of your choice? Read this blog post to learn How to book your Schedule an Expert session. The scheduled appointments require a minimum 48h notice.

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Books Connections Blog Customer Experience 57

Customer Bliss

JANUARY 14, 2016

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work.

Connections 146

Connections 2007 2011 Customers 146

Customer Bliss

JANUARY 14, 2016

Leaders will be able to understand customers’ lives with a connection to customer behavior and growth, as well as to the data. This common path will galvanize leaders to focus on the few key areas of improvement connected to customer growth, driving greater results and increased understanding of this work.

Connections 141

Connections 2007 2011 Customers 141

Alida

MAY 12, 2022

Indigo is Canada’s leading book and lifestyle retailer, offering a curated assortment of books, gifts, baby, kids, wellness, and lifestyle products that support their customers every day and at key life stages by simplifying their journey to live life on purpose.

Feedback 244

Feedback Books Retail Connections 244

InMoment XI

FEBRUARY 25, 2022

The EX/CX Connection. Though on the surface this sounds plausible, and even rather convincing, a thorough examination of how employee satisfaction and engagement link to customer behavior will yield only a tenuous, assumptive and anecdotal connection.

B2C 529

B2C Employee Experience Culture Touchpoint 529

Kustomer

MARCH 14, 2019

I’m thrilled to use my first-ever Kustomer blog post to announce the launch of Kustomer Book Club. If your first reaction is to think you’re too busy for a book club, I get it. Working a long day and then reading a business or industry book can feel like just more work. This is also a book blurbed by both J.J.

Books 49

Books Culture Blog Leadership 49

Stella Connect

SEPTEMBER 20, 2021

In this book, she outlines the importance of customer understanding to developing a customer-centric culture. When agents experience this level of connection, this engagement, there are huge benefits: they are more focused; they want the business to succeed; and they will do anything to ensure it does. Know your part. Do your part.

Connections 64

Connections Engagement Contact Center Culture 64

One Millimeter Mindset

FEBRUARY 11, 2020

Story connection strategy is a compelling way to engage colleagues. Develop a story connection strategy to engage and connect employees and clients to the stories you tell. I have some great collaborative tools in my book, Do YOU Mean Business? Yet, this strategy is underutilized. Image source: Getty Images.

Connections 66

Connections Engagement Workshop Presentation 66

ShepHyken

JANUARY 16, 2024

I addressed spending time on the front line in my first book, Moments of Magic when I covered the All Aboard program in which executives spent one day each quarter with a salesperson visiting customers. Connect with Shep on LinkedIn.

Customer Service 141

Customer Service Books Workshop Customer Service Training 141

ShepHyken

MARCH 11, 2024

By emulating the strategies of successful performers who have cultivated a close relationship with their wide fanbase, businesses can cultivate devoted fans who are deeply connected to their brand. Making customers feel special and valued is a fundamental aspect of amazing customer service.

Customer Experience 147

Customer Experience Entertainment Loyalty Customer Centricity 147

Gainsight

NOVEMBER 20, 2019

In the spirit of “Staying Thirsty” we’ve compiled this list of books, blogs, Slack communities, and podcasts for product-obsessed people that want to develop themselves in and out of the office. So treat yourself to a book every quarter. Books for Product Managers. Books for Product Managers. Blogs for Product Managers.

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Books Blog Management Leadership 80

ijgolding

SEPTEMBER 21, 2015

‘On Purpose’ wonderfully, informatively and encouragingly, brings to life the importance of a brand recognising the importance of having ‘an authentic and credible sense of purpose’ It explores why this matters to consumers and employees alike – we all need to have an emotional connection with the purpose of a brand.

Books 91

Books Brands Customer Experience Chief Customer Officer 91

ShepHyken

APRIL 16, 2024

This experience reminded me of a chapter from my book, Be Amazing or Go Home. Connect with Shep on LinkedIn. Laura mentioned she had been working at the airport for seven years and was just a few years from retiring. She was friendly and funny, and her positive attitude about her job inspired us.

Workshop 143

Workshop Hotels Customer Service Training Books 143

Maz Iqbal

APRIL 23, 2016

I enjoyed reading Richard Shapiro’s first book: The Welcomer’s Edge. In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. Shapiro".

Books 54

Books Connections Customers Interaction 54

Maz Iqbal

APRIL 23, 2016

I enjoyed reading Richard Shapiro’s first book: The Welcomer’s Edge. In this book Richard set out a 3 step model (the greet, the assist, the leave-behind) for making a human connection with customers through every customer interaction. Shapiro".

Books 54

Books Connections Customers Interaction 54

Chattermill

MAY 12, 2019

Top 20 Books Every Customer Experience Professional Needs to Read Now. Today, we’re giving you a peek inside the Chattermill Book Club. We’ve also picked up a ton of insights by making our way through lots of books written by Customer Experience Guru's. Customer Experience Books. by Sam Frampton. on 13 May 2019.

Customer Experience Professionals 56

Customer Experience Professionals Books Customer Experience Hotels 56

Customer Bliss

AUGUST 30, 2021

They need a blend of high tech to enable high touch, as I discussed with a recent guest on my livestream , Deborah Westphal, author of a book on this subject entitled Convergence. Yes, you can book your ticket online, but it’s the gate agent’s concern in making your connection that shows if she’s been honored—so she can honor you.

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Books Hotels Travel Connections 310

ijgolding

JUNE 16, 2015

The significance of that date is because it was the year that Jeanne Bliss wrote her first book for CCO’s – if you have never read ‘ Chief Customer Officer: Getting Past Lip Service to Passionate Action ‘ – I urge you to do so. Fortunately help is at hand – and has been since 2006. Happy reading!

Chief Customer Officer 86

Chief Customer Officer Books 2006 Leadership 86

Experience Investigators by 360Connext

MARCH 19, 2024

We uncover strategies to provide flexibility without compromising on policy integrity, ensuring your customer interactions are not just by the book, but also by the heart.

Roadmap 200

Roadmap Culture Leadership Books 200

The DiJulius Group

JULY 17, 2019

Today’s illiterate are those who have an inability to truly make a deep connection with others. It is finally here (October 2019), John DiJulius’ new book, his best work, The Relationship Economy, Building Stronger Customer Connections In The Digital Age. This book could not be timelier in the world we.

Books 40

Books 2019 Connections Article 40

Ecrion

FEBRUARY 13, 2020

Customer engagement can also be described as the emotional connection a business has with a customer. It’s important to connect with this generation and make sure they feel like they are making a lasting impact through their purchases. This will increase the connections you hold with your clients.

Customer Engagement 74

Customer Engagement Connections Engagement Customer Journey Mapping 74

ShepHyken

MARCH 12, 2024

It could be military equipment or comic books. Connect with Shep on LinkedIn. So, here are six ways to create an experience personality that will transform your company or brand from merely providing products and services to doing so with personality: Your Company’s Personality: I don’t care what you sell.

Workshop 149

Workshop Advertising Customer Service Training Books 149

Qualtrics

FEBRUARY 20, 2019

Over the last 50 years, branding has evolved from the ability to differentiate products, to giving companies personalities, to making emotional connections with consumers. If you’re looking to gain inspiration for your next marketing or branding project, check out these 10 books. She helps readers understand “why we buy what we buy.”.

Books 46

Books Brands Marketing Competitive Advantage 46

TechSee

JUNE 16, 2022

Due to his level of expertise, Jim has been featured in numerous publications, including CIO Review, Contact Center Pipeline, Connections Magazine, and was also listed as one of the ‘Top 20 Influential People to Follow’ on Twitter. In addition, Jim has co-authored three books with his lifelong friend, mentor, and coach, Matt Rocco.

Customer Service 251

Customer Service Contact Center 2022 Magazine 251

ShepHyken

AUGUST 11, 2021

I write about this topic in my latest book, I’ll Be Back: How to Get Customers to Come Back Again and Again. However, as I explain in the book, just because they do come back, that doesn’t mean they are loyal. Ideally, it’s related to an emotional connection that causes them to want to come back to you and not the competition.

Loyalty 173

Loyalty Books Customer Service Training Customers 173

ShepHyken

FEBRUARY 20, 2024

It’s right out of my book I’ll Be Back: How to Get Customers To Come Back Again and Again. Connect with Shep on LinkedIn. Does the Customer Come Back? This one will be familiar to you if you’ve been following my work. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Metrics Customer Service Workshop Measurement 150