Up Your Service

MAY 3, 2017

This post makes the same point, but for the travel and hospitality – one of the most traditional “service” industries on the planet. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. By David Harrington. The rise of white-glove customer service.

Hospitality 74

Hospitality Travel Brands Airlines 74

InMoment XI

DECEMBER 13, 2021

In the latest 2021 Insights Association Top 50 Market Research and Data Analytics report, InMoment ranks in the top 20 established industry reports and market research or market experience (MX) brands, alongside other powerhouse brands such as JD Power, Gartner Research, and Forrester Research Services.

Marketing 493

Marketing Automotive Hospitality Social Media 493

Prophet

JANUARY 15, 2020

This year, Prophet took home 7 Transform APAC Awards that recognized our work in brand strategy, design and innovation across a range of industries. The post How Prophet Creates Winning Hospitality Brands that Stand Out appeared first on Brand and Marketing Consultancy | Prophet.

Hospitality 52

Hospitality Brands Consulting Innovation 52

CSM Magazine

SEPTEMBER 28, 2021

The study dives into what consumers want in a brand’s online presence, revealing the ten most important pieces of information for consumers in the digital journey, which include: Menus. Brands can set themselves apart by ensuring that their website, Google listings, rating sites and social media profiles are accurate and engaging.

Hospitality 52

Hospitality Consumers Social Media Hotels 52

Lithium

SEPTEMBER 29, 2022

It’s clear that travel brands need to expand their reach into new channels and customer engagement methods, but what might be the best path to accomplish this? It’s generally accepted that most people will only interact with a travel brand when they have a question or issue they need resolving. A brand could do one of two things.

Hospitality 52

Hospitality Brands Travel Airlines 52

InMoment XI

JANUARY 18, 2022

InMoment’s Strategic Insights Team collected data from both consumers and employees of brands across North America from 11 different industries including retail, financial services, entertainment, grocery, healthcare, hospitality, insurance, restaurants, and more. How can brands meet their needs?

2022 493

2022 Measurement Entertainment Hospitality 493

CSM Magazine

AUGUST 22, 2023

With a plethora of options at their fingertips, these guests won’t hesitate to switch brands if their expectations aren’t met, making it vital for hotels to be consistently proactive and attentive. Similarly, they anticipate instant, round-the-clock, personalized responses when they reach out to their chosen accommodation.

Hotels 52

Hotels Hospitality Guest Experience Books 52

NetBase

MAY 15, 2020

Brands recognizing their importance with funding PPE (personal protective equipment) or other gear, are also realizing that broadcasting the good they’re doing is really all they can do right now. Brands are seeing the opportunity to help, and many are answering the call. Brands Making Month-long Efforts. Let’s check it out!

Brands 98

Brands Healthcare Hospitality Transportation 98

Maru Group

AUGUST 13, 2020

The hospitality industry faces an unprecedented test with the spread of COVID-19. Hospitality is inherently social. Maru/Matchbox recently facilitated a conversation with a group of hospitality professionals, to provide a forum for the exchange of ideas and to better understand the revolution currently underway.

Hospitality 52

Hospitality Hotels Tourism Sports 52

NetBase

MAY 30, 2019

Such is the lot of hospitality and restaurant brands. But we’ve got the CX analytics secrets that can unlock everything – and all brands can benefit. Here are some highlights from the NetBase report 2019 Hospitality & Restaurants: 25 Secrets Unlocked by Customer Experience Analytics. One Super Easy Box to Check.

Hospitality 56

Hospitality Consumers Social Media 2019 56

CSM Magazine

AUGUST 17, 2021

There can be no hospitality industry without customer service, and it’s customer service that can make or break a business in the industry. And although the customer is necessarily always right, businesses in the hospitality industry must endeavor to always keep them satisfied. Wow Customers With a Fantastic First Impression.

Hospitality 52

Hospitality Customer Service Hotels Innovation 52

Customer Bliss

NOVEMBER 6, 2018

Jude Children’s Research Hospital which I visited a few weeks ago. Jude Children’s Research Hospital. Because @StJude is such a beloved brand, applied anthropology and ethnography help them get an accurate picture of their donor journeys. Jude Children’s Research Hospital, visit stjude.org. .

Hospitality 190

Hospitality Chief Customer Officer Feedback Customers 190

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service.

Hospitality 81

Hospitality Blog Hotels Customer Service 81

Ann Michaels and Associates

JUNE 5, 2020

There’s been shift from “you’re a predictable brand I trust” to “I am loving this exclusive boutique experience.” Interesting enough, there is a similar pivot within the hospitality industry. Guests are taking to social media to post and show their followers and friends the brand-new experience they had.

Hospitality 59

Hospitality Retail Social Media Hotels 59

Customer Bliss

FEBRUARY 19, 2019

Every year, sick kids in children’s hospitals around the world rush from their hospital beds and exam rooms to high-five the superhero window washers, making their way down the building in front of their very eyes. Make memory creation the currency of your brand. View this post on Instagram.

Brands 208

Brands Hospitality Chief Customer Officer Return on Investment 208

Customer Bliss

OCTOBER 11, 2016

Mark’s been with Hilton since 2010 — prior to that he was with MarketBridge and PwC — and one of the most interesting aspects of this episode is walking through his career path and ascension within the Hilton brand all the way up to his global position today. Hilton is a massive global brand. Opportunities.

Chief Customer Officer 0

Chief Customer Officer Hospitality Travel Hotels 0

Avaya

MARCH 13, 2017

Almost two-thirds have stopped doing business with a brand due to a poor service experience, and the majority consider customer service a vital part of brand loyalty. So, why do 65% of customers still believe they put in more effort than a brand to resolve service issues?

Hospitality 56

Hospitality Innovation Hotels Guest Experience 56

Currency Alliance

JANUARY 18, 2021

Here are three predictions of how loyalty programs must evolve in hospitality. 3: The unavoidable requirement to partner with complementary brands. It’s time for hotel operators to re-evaluate how well their ace in the hole – their loyalty program – is enabling every function of their business to deliver more value.

Hospitality 52

Hospitality Loyalty Hotels Loyalty Programs 52

Keatext

MARCH 5, 2019

The post How to market great hospitality brands with text analytics appeared first on Keatext.

Hospitality 40

Hospitality Brands Marketing Customer Experience 40

Currency Alliance

OCTOBER 11, 2018

The Resolution Foundation, a UK-based research organization, recently published data showing that 11% of the market for “hotels and similar accommodation” was owned by the top 5 brands in the sector in 2016; a drop of three percentage points from 2004[i]. Restive guests: understanding hospitality loyalty. the luxury traveler.

Hotels 40

Hotels Hospitality Loyalty Travel 40

LoyaltyPlus

NOVEMBER 9, 2018

Loyalty programmes or rewards programmes are a major revenue generator in the hospitality industry and keeping operators front of mind, seeing as it is offered to customers who regularly support a company. The key objective is not only to keep the current customer happy, but open the door to new prospective customers.

Hospitality 40

Hospitality Loyalty Airlines Hotels 40

C3Centricity

JULY 31, 2016

This hospitality outlet certainly has a lot to learn about customer centricity! Whether you are in hospitality or not, putting the customer first makes good business sense. The hospitality industry is both simple and complex for customer centricity improvements. Do you have too many brand names and sub-brand differentiators?

Hospitality 48

Hospitality Customer Centricity Presentation Brands 48

C Space

APRIL 6, 2020

The Brand Move Roundup – April 6, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. The masks are used by hospitals in sub-intensive therapy.

2020 52

2020 Brands Hospitality Healthcare 52

ShepHyken

MARCH 25, 2024

Brands Want Your Loyalty—and Will Offer More Than Points to Get It by Lauren Giella (Newsweek) Loyalty programs offer customers rewards, discounts or other perks when buying from or using the products or services of a certain brand. There are examples of the best programs from the biggest brands.

2024 76

2024 Article Hotels Loyalty Programs 76

Strativity

DECEMBER 5, 2022

Material Fidelity Index leverages relationship science and identity research to gauge how brands can cultivate deeper customer relationships. This year’s identified top 10 brands are USAA, Lego, Subaru, PlayStation, Toyota, Always, Samsung, Google Maps, Nintendo, and Apple Pay. LOS ANGELES, Dec.

Customer Relationships 52

Customer Relationships Consumers Net Promoter Score Brands 52

Kitewheel

MARCH 4, 2019

Travel and hospitality companies have a difficult job. Enormous budget airline brands and luxury hotel chains alike are seeing increased competition. But even these leading travel brands can do better. The good news is that for a well-equipped brand, personalizing for unknown visitors is hardly an obstacle.

Travel 40

Travel Hospitality Customer Journey Airlines 40

ShepHyken

NOVEMBER 3, 2021

While he’s in the hospitality industry, this could apply to any type of business. In years past both of my locations were consistently in the top 30% of brands. I think you’ll agree that you don’t have to be in the hotel or hospitality industry to benefit from answering these questions. But what happens when it becomes a trend?

Hospitality 164

Hospitality Hotels Customer Experience Feedback 164

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways?

Hospitality 73

Hospitality Exceptional Customer Service Hotels Travel 73

C Space

APRIL 23, 2020

The Brand Move Roundup – April 23, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 52

2020 Brands Hospitality Healthcare 52

ShepHyken

OCTOBER 30, 2023

Top Takeaways: The hospitality mentality is key to creating a great customer experience in any type of business. Employee engagement is crucial for maintaining a high level of service for any company or brand. How does living with customers 24/7 impact the hospitality industry in unique ways?

Hospitality 67

Hospitality Exceptional Customer Service Hotels Travel 67

C Space

APRIL 17, 2020

The Brand Move Roundup – April 17, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. They have just launched a new service: online experiences.

2020 52

2020 Brands Hospitality Hotels 52

inmoment

SEPTEMBER 19, 2019

At the same time, companies must also strive to provide these experiences today and in the future—essentially “future-proofing” their brand against issues that guests might experience with it. Companies that can accomplish this will achieve an unparalleled view of the brand experience that their guests are having.

Guest Experience 40

Guest Experience Entertainment Hospitality Brands 40

NetBase

NOVEMBER 21, 2018

No industry is immune to change – and the hospitality industry is no exception. But what changes can hotel brands expect moving forward, and how can they avoid disruption by innovative competitors? We’ve seen in other research that not all brands use social analytics as well as they could. What does that mean for hotel brands?

Hospitality 43

Hospitality Insights Hotels Travel 43

Customer Bliss

MAY 31, 2019

“Start by being humble and you will inspire your team to be humble,” says Denis Drossart , global vice president of Culture & Experience at Selina , about leadership behaviors enforced within this lifestyle, travel and hospitality brand. Create Brand Identity and Values. Define Your Purpose and Value.

Hospitality 196

Hospitality Customer Experience Leadership Culture 196

COPC

NOVEMBER 16, 2016

Full Travel & Hospitality Report Now Available! In this inaugural edition, travel & hospitality is the first industry in the spotlight. In this inaugural edition, travel & hospitality is the first industry in the spotlight. COPC Inc., CONSISTENCY — IT’S WHAT MATTERS MOST. Join COPC Inc. Register now!

Hospitality 40

Hospitality Travel 2016 Webinar 40

C Space

APRIL 7, 2020

The Brand Move Roundup – April 7, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. and Canada along with donating funds to hospital funds in Canada.

2020 52

2020 Brands Hospitality Banking 52

C Space

MARCH 26, 2020

The Brand Move Roundup – March 26, 2020. We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus.

2020 40

2020 Brands Hospitality E-support 40